We performed a comparison between Hyland OnBase and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Low-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"It's very flexible and offers tremendous features for customers."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"The solution is very robust and easy to develop in."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
"It was pretty easy to deploy."
"The scalability of the Salesforce Platform is good."
"It is very user-friendly, and intuitive, it will lead you and take you to the next steps."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"It is quite expensive. It has gotten to that point where it is a lot more pricey. It has kind of got its own proprietary language for development. It is probably never going to change, but if it had a more market language for development, it would be easier to find developers. They come at a premium cost, so it is expensive."
"The marketing automation needs improvement."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"I don't have any notes for improvement. It serves us well."
"The interface could be more user-friendly and offer more customization."
"Integration needs improvement."
Hyland OnBase is ranked 21st in Low-Code Development Platforms with 8 reviews while Salesforce Platform is ranked 6th in Low-Code Development Platforms with 82 reviews. Hyland OnBase is rated 8.0, while Salesforce Platform is rated 8.2. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow. See our Hyland OnBase vs. Salesforce Platform report.
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