Hyland OnBase vs Salesforce Platform comparison

Hyland and Salesforce are both solutions in the Low-Code Development Platforms category. Hyland is ranked #14 with an average rating of 8.0, while Salesforce is ranked #6 with an average rating of 8.0. Hyland holds a 0.6% mindshare in LCDP, compared to Salesforce’s 7.7% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.

Hyland OnBase

Read 11 Hyland OnBase reviews

416 Views
262 Comparison Views

100% willing to recommend

Salesforce Platform

Read 90 Salesforce Platform reviews

5,630 Views
5,095 Comparison Views

88% willing to recommend

Hyland OnBase

Salesforce Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

Salesforce Platform and Hyland OnBase cater to businesses seeking robust software solutions for their operations. Salesforce Platform excels in customer relationship management, while Hyland OnBase is strong in enterprise content management.

Features: Users appreciate Salesforce Platform for its extensive CRM functionalities, integration capabilities, and analytics tools. On the other hand, Hyland OnBase is praised for its document management, workflow automation, and compliance features. While both platforms offer valuable features, Salesforce’s CRM tools stand out, whereas Hyland OnBase’s document management features are unrivaled.

Room for Improvement: Salesforce Platform users note the need for a more intuitive learning curve and better customization options. Conversely, users suggest Hyland OnBase could improve its integration with third-party applications and enhance user training resources. Both platforms have areas to refine, but the emphasis varies, with Salesforce focusing on user accessibility and Hyland on integration.

Ease of Deployment and Customer Service: Salesforce Platform is generally seen as easier to deploy, with comprehensive support services and a large community. Hyland OnBase's deployment complexity is mentioned more frequently, though its customer service is commendable. Salesforce offers a smoother deployment experience, while Hyland counters with strong support.

Pricing and ROI: Users indicate Salesforce Platform has a higher upfront cost but yields rapid ROI through its extensive features. Hyland OnBase, while potentially less costly initially, shows significant ROI over time, particularly in document management efficiencies. Users find Salesforce costly but justified by its capabilities, whereas Hyland OnBase is seen as a cost-effective, long-term investment.

To learn more, read our detailed Hyland OnBase vs. Salesforce Platform Report (Updated: October 2024).

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Hyland OnBase

Ranking in Low-Code Development Platforms

14th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Enterprise Content Management (6th)

Salesforce Platform

Ranking in Low-Code Development Platforms

6th

Average Rating

8.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

PaaS Clouds (7th), Mobile Development Platforms (3rd), Rapid Application Development Software (8th), No-Code Development Platforms (2nd)

Mindshare comparison

As of November 2024, in the Low-Code Development Platforms category, the mindshare of Hyland OnBase is 0.6%, up from 0.2% compared to the previous year. The mindshare of Salesforce Platform is 7.7%, up from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Jul 18, 2024

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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ChrisTook

NA Inside Sales Hub Manager at AMCS Group

Jun 21, 2022

Reliable with good reporting and custom dashboards

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the cloud and its integrability."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

"Its most valuable aspect is its flexibility"

More Hyland OnBase pros

"We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way."

"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."

"It was pretty easy to deploy."

"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."

"Salesforce is a phenomenal application. It's very diverse."

"The stability has been great."

"The solution's stability is fine. There are no issues with Salesforce's stability."

"Scalability-wise, I rate the solution a ten out of ten...I rate Salesforce Platform's technical support a ten out of ten."

More Salesforce Platform pros

Cons

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"The solution’s initial setup is a little difficult."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The migration is a bit difficult in the tool."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

More Hyland OnBase cons

"Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges."

"I think the interface should be enhanced and more user-friendly."

"The product's pricing model could be improved, as some features are only available in paid modules, which can be costly."

"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."

"The solution is a bit expensive."

"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."

"Salesforce's mobile app could be better. Also, it could integrate more seamlessly with Gmail."

"The solution offers upgrades at a slower pace. The solution needs to keep up with competitors."

More Salesforce Platform cons

Pricing and Cost Advice

"The tool's price is high."

"OnBase is reasonably priced."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The product's additional features can be expensive."

"I have heard that it is fairly priced. It offers ROI."

"The solution is a bit expensive."

"Salesforce is cheap."

"It is expensive."

"I rate this solution a six out of ten for pricing. Though the solution is on the pricier side, it still offers good value for money."

"It is a fair price for what it's offering, in comparison with other solutions that are available on the market."

"The price varies depending on the cloud."

More Salesforce Platform pricing and cost advice

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Use our free recommendation engine to learn which Low-Code Development Platforms solutions are best for your needs.

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

The solution costs around $5,000 per month. It is very relative.

See all answers

What needs improvement with Hyland OnBase?

The solution’s initial setup is a little complex. The look and feel need improvement as well.

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 17% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 14% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 10% of the time

More Hyland OnBase Competitors

Microsoft Power Apps vs Salesforce Platform

Compared 16% of the time

Appian vs Salesforce Platform

Compared 14% of the time

Oracle Application Express (APEX) vs Salesforce Platform

Compared 12% of the time

Microsoft Azure vs Salesforce Platform

Compared 11% of the time

Google Cloud vs Salesforce Platform

Compared 7% of the time

More Salesforce Platform Competitors

Product Reports

Buyer's Guide

Hyland OnBase

October 2024

Download Hyland OnBase product report

Buyer's Guide

Salesforce Platform

October 2024

Download Salesforce Platform product report

Also Known As

OnBase

Salesforce1, Force.com, Salesforce App Cloud

Learn More

Hyland

Salesforce

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ADP

Buyer's Guide

Hyland OnBase vs. Salesforce Platform

October 2024

Free Report: Hyland OnBase vs. Salesforce Platform

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