We performed a comparison between Salesforce Platform and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Intuitive to work with and the overall fundamental of the platform is very strong."
"I love the report building that is available."
"The solution can scale."
"It is an easy product to use and does great things for our company. It keeps track of all of our sales activity."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"I'm not sure what the most valuable aspect of the solution is, but I can say that their finance and auditing systems are quite impressive. You can audit in different invoices right to procurement. It's all quite seamless."
"The entire solution is very customizable and you are able to add many functionalities."
"Features they are integrating to the other services."
"It allows us to filter the data, create graphs, and get detailed reports."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"Makes ticket information easy to access."
"It's actually easy to understand."
"I like that it's always up and running."
"We have found change management and CMDB to be very useful."
"The most valuable feature is that this is a Cloud solution."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"They have some limitations as a cloud solution."
"It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective."
"The reporting functionality is not very intuitive."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"There's a learning curve. It was a bit hard to understand the logical way of working with it, just at the beginning."
"A company needs to carefully consider how they set up Salesforce in order to ensure it benefits them."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The interface is not user-friendly."
"Their GUI could be updated."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"The user interface for accessing assistance sometimes disconnects."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"Very expensive."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 81 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Salesforce Platform is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM and IBM Maximo. See our Salesforce Platform vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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