Salesforce Platform Reviews

Name: Salesforce Platform
Brand: Salesforce
Rating: 4.1 (92 reviews)

Vendor: Salesforce

4.1 out of 5

92 reviews
88% willing to recommend

2,760 followers

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What is Salesforce Platform?

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

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Salesforce Platform is the #2 ranked solution in top No-Code Development Platforms, #3 ranked solution in top Mobile Development Platforms, #6 ranked solution in top Low-Code Development Platforms, #7 ranked solution in PaaS Services, and #8 ranked solution in top Rapid Application Development Software. PeerSpot users give Salesforce Platform an average rating of 8.2 out of 10. Based on the analysis of the 92 most recent Salesforce Platform reviews, the overall sentiment is positive, with a sentiment score of 7.7. (The highest in the category). Salesforce Platform is most commonly compared to Microsoft Azure: Salesforce Platform vs Microsoft Azure. Salesforce Platform is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 816,192 peers since 2012

Featured reviews

ChrisTook

NA Inside Sales Hub Manager at AMCS Group

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.

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Samy Saied

Delivery Director at Slalom

We are an implementation partner for the Salesforce Platform. We help clients implement and adopt Salesforce in various capacities and products Salesforce Platform facilitates the easy building of solutions in a very short time, making them readily available for customers to view. It also…

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KrishnaKumar10

Director at Cyient Limited

After considering many instances, I can say that the solution's initial setup is easy. I rate the initial setup of the solution around eight or nine out of ten. The deployment process takes place on the cloud. The deployment process for a small project may take three to six months, while that of a medium-scale project typically takes around nine months on average, and larger implementations can take up to twelve months. The deployment process includes solution discovery in the initial phases, followed by the build and testing phase. After that, there is the launch phase and post-launch live support.

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Salesforce Platform mindshare

Product category:

As of November 2024, the mindshare of Salesforce Platform in the PaaS Clouds category stands at 3.4%, down from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

Key learnings from peers

Last updated Nov 18, 2024

Valuable Features

Salesforce Platform's most valuable features include speed of delivery, seamless integration, easy customization, robust scalability, agile development support, and an intuitive interface. It offers powerful analytics, real-time reporting, extensive configuration options, and strong CRM capabilities. The platform's flexibility, user-friendly nature, and wide range of automation tools enhance productivity. Integration with multiple platforms and a comprehensive ecosystem support diverse business needs, making Salesforce Platform highly efficient for various organizational processes.

"The most valuable features of Salesforce are its level of customization and integration."
"Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage."
"Stability of the platform is important, as are security and flexibility."

Room for Improvement

Salesforce Platform users highlight the need for improved pricing and integration with other systems like Microsoft Azure and Google. The interface could be more intuitive and end-user friendly, especially when managing reports and bulk updates. There are concerns about complex initial setup processes, customization requirements, and high storage costs. Lightning components are reportedly slow to load, impacting performance. Users desire better support for real-time data communication, mobile app improvements, and enhanced AI capabilities for business decision-making.

"Sometimes it would be a little bit slow, however, it's manageable."
"The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users."
"Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events."

ROI

Salesforce Platform enhances agility, efficiency, and prevents information silos, contributing to significant revenue growth. Companies experience a return on investment compared to previous CRMs and anticipate further benefits by reducing costs over time. Salesforce has doubled sales representatives' revenue and saved 40% to 50% of users' time in managing data and accounts. Its new interface is expected to increase efficiency to 60% or 70%, reflecting its positive organizational impact.

Pricing

Enterprise buyers considering Salesforce Platform often find its pricing complex and expensive, especially for large organizations. Negotiation is critical, as costs can vary based on license types and business requirements. Many find value in the platform's features, but emphasize thorough needs assessment to avoid unnecessary costs. Pricing is typically per user, often with room for negotiation on maintenance and support. While the platform is costly, its wide-ranging capabilities justify the investment for many enterprises.

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."
"The product's additional features can be expensive."
"Salesforce is cheap."

Popular Use Cases

Salesforce Platform is primarily utilized for CRM activities, supporting business sales, invoicing, and customer service. Users manage opportunities, track customer interactions, and integrate various applications. It aids in sales processes, marketing, forecasting, and customer relations. Many focus on lead and account management, data analysis, mobile access, and custom development. Organizations leverage its scalability, integration capabilities, and data visibility to efficiently handle sales funnels, customer tracking, and internal processes.

Service and Support

Salesforce Platform's customer service is responsive and informative, often addressing queries promptly. Users find technical support satisfactory, though response times vary, with some reporting delays in resolving complex issues. Many rely on internal or third-party support teams instead of Salesforce technical support. Ratings differ, ranging from high satisfaction to moderate approval for technical assistance. Some users appreciate the community support and online resources, marking them as beneficial in leveraging Salesforce Platform's capabilities.

Deployment

Salesforce Platform's initial setup is generally straightforward. Some users find it easy, especially with standard installations or when using external consultants. However, complex customizations and integrations may pose challenges, requiring professional assistance. The learning curve can vary, and setup time ranges from a few weeks to several months, depending on project complexity. Large deployments often involve multiple resources. Users appreciate Salesforce's flexibility, though they recommend careful planning and testing for customized implementations.

Scalability

Salesforce Platform is widely seen as a scalable platform, supporting various user volumes from small teams to large enterprises. While some face API threshold challenges, most report smooth scalability with the right customization and adherence to guidelines. Scalability ratings range from moderate to high, often praised for ease of expansion across companies. Challenges in data processing due to configurability and feature richness can arise, but many find Salesforce scalable across diverse organizational needs.

Stability

Salesforce Platform is highly stable, with users experiencing minimal issues. Reports indicate strong performance and reliability, with no significant bugs or glitches. Some find occasional slowness, but this doesn't impact overall stability. Few users face minor issues with specific apps, but these are generally rare. Regular updates address any concerns swiftly, ensuring the platform remains dependable. Users rate stability highly, often mentioning little to no downtime or crashes.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Salesforce Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Healthcare Company

University

Insurance Company

Educational Organization

Energy/Utilities Company

Real Estate/Law Firm

Retailer

Comms Service Provider

Non Profit

Legal Firm

Construction Company

Media Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Hospitality Company

Recreational Facilities/Services Company

Logistics Company

Outsourcing Company

Performing Arts

Consumer Goods Company

Compare Salesforce Platform with alternative products

Learn more about Salesforce Platform

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.