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Amazon AWS vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
Amazon AWS is praised for cost-efficiency, scalability, quick deployment, and positive ROI, especially during critical periods like COVID-19.
Sentiment score
7.4
Salesforce Platform enhances ROI by boosting revenue, efficiency, and agility while reducing silos, despite gradual organizational benefits.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
 

Customer Service

Sentiment score
6.8
Amazon AWS provides reliable customer service with skilled support staff, enhancing user satisfaction through responsive and knowledgeable assistance.
Sentiment score
6.8
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
Amazon AWS has good technical engineers available, making their customer service reliable.
 

Scalability Issues

Sentiment score
7.8
Amazon AWS is highly valued for its scalability and flexibility, effectively supporting diverse user needs and business applications.
Sentiment score
7.7
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
Amazon AWS provides strong scalability features, but the scaling process could be made more straightforward.
Salesforce's scalability was not a problem.
 

Stability Issues

Sentiment score
8.1
Amazon AWS is highly reliable and stable, with minimal downtime, though architecture design impacts performance, making it a preferred choice.
Sentiment score
8.2
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Room For Improvement

Amazon AWS needs better cost transparency, user interface, integration, documentation, security, support, and training to enhance user experience.
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Amazon AWS could improve its user interface to make it more user-friendly, especially for people who are not highly technical.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Setup Cost

AWS pricing is scalable and competitive but complex, with tools available to manage potential unexpected costs for enterprises.
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
Currently, Amazon AWS is known to be on the higher price range because popular and in-demand services often come at a premium.
 

Valuable Features

Amazon AWS leads in cloud hosting with scalable services, pay-as-you-go model, robust infrastructure, and global reach.
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Amazon AWS offers flexibility and scalability.
The most valuable features of Salesforce are its level of customization and integration.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
 

Categories and Ranking

Amazon AWS
Ranking in PaaS Clouds
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
255
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (2nd)
Salesforce Platform
Ranking in PaaS Clouds
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of March 2025, in the PaaS Clouds category, the mindshare of Amazon AWS is 13.2%, down from 17.8% compared to the previous year. The mindshare of Salesforce Platform is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Allows for automatic scaling of resources and provides built-in firewalls and security features, eliminating the need for external security solutions
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
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842,296 professionals have used our research since 2012.
 

Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Educational Organization
27%
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Amazon Web Services, AWS
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
ADP
Find out what your peers are saying about Amazon AWS vs. Salesforce Platform and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.