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Amazon AWS vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon AWS
Ranking in PaaS Clouds
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
254
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (2nd)
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of February 2025, in the PaaS Clouds category, the mindshare of Amazon AWS is 13.5%, down from 17.9% compared to the previous year. The mindshare of Salesforce Platform is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Allows for automatic scaling of resources and provides built-in firewalls and security features, eliminating the need for external security solutions
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AWS's security model, including IAM or security groups, has contributed to our organization's compliance. It manages authentication, permissions, and overall security posture, which helps us maintain compliance."
"The monitoring is the most valuable aspect of the product."
"Some of the valuable features I have found to be the virtual server is easy to understand, a secure environment, and AWS has a fast community for finding solutions to problems you might be facing."
"The product has a lot of new functionality."
"I like many features, like the recently released useful analytics features. There are many from the data analytics or database side."
"I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
"They provide cutting-edge features compared to other cloud vendors."
"The payment structure is very good."
"The Salesforce Platform's most valuable features are everything in one place, perfect reporting, highly customizable, and easy to receive information you need."
"The solution is very robust and easy to develop in."
"Intuitive to work with and the overall fundamental of the platform is very strong."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"They are already beginning to implement generative AI."
"The most valuable features of the Salesforce Platform are the ability to manage customers' data, many report filtering options, and consolidation."
"The process and the workflows are amazing."
"The lead conversion process in Salesforce Sales Cloud is extremely valuable."
 

Cons

"You'll probably experience some sticker shock with AWS. You attempt to understand the cost, but you don't realize what you're paying until you get your first bill. I don't know if Amazon does that on purpose, but costs can get out of control quickly if you don't have someone who specializes in AWS cost management."
"The invoicing procedure of Amazon AWS needs to be improved. It can be difficult to manage."
"Amazon AWS should integrate AI capabilities."
"The technical support can take longer than expected sometimes. They could improve on this."
"The solution could always be further improved on the commercial side of things. Amazon Web Services are not cheap. It would be ideal if it was less expensive for the customer."
"There is a feature called Kinesis, which has to do with image processing. There are a few artificial intelligence tools that Amazon AWS should improve on."
"There should be improvement in terms of creating databases of varying sizes which would provide flexibility."
"The interface could be improved."
"Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference."
"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."
"I would like to see the organizational details improved to make it less difficult to bring new clients on board."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"One area that could use improvement is the approval mechanism in the authenticator, which is unstable."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"Its documentation and price should be better."
"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."
 

Pricing and Cost Advice

"The prices are a bit high."
"The solution is on a subscription-based model, and it is pay-as-you-go. The price could be cheaper."
"It's expensive. It costs you an arm and a leg."
"The solution is on a pay-as-use pricing model. The price of the solution could always be better but it is priced competitively."
"The price of the Virtual Desktop service from Amazon AWS could improve, it is more expensive than competitors. The pricing model we are using is pay-as-you-go. You only pay for what you use."
"If you can plan capacity for one or three years, you can use the upfront payment option which allows you to save up to 50%."
"It is not the cheapest one, but there is a good ratio between the quality of service and the pricing. Its price is good for me."
"This solution offers good pricing."
"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."
"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"The price varies depending on the cloud."
"It is expensive."
"The licensing is per user per month, which we took out a contract on a long time back. It's really an okay price for what solutions are available and for how many features and what kind of functionality you get."
"It is a fair price for what it's offering, in comparison with other solutions that are available on the market."
"Pricing for the Salesforce Platform is too expensive."
"The solution is fairly priced."
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does OpenShift compare with Amazon AWS?
Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Amazon Web Services, AWS
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
ADP
Find out what your peers are saying about Amazon AWS vs. Salesforce Platform and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.