Amazon AWS and Salesforce Platform compete in cloud services with AWS focusing on infrastructure and Salesforce on CRM. Amazon AWS holds the upper hand in deployment agility and cost-flexibility, while Salesforce excels in CRM integrations and customization.
Features: Amazon AWS offers robust cloud services like EC2 for computing power, S3 for scalable storage, and advanced networking functionalities supporting high scalability and security. AWS's dynamic pricing model is appreciated, allowing pay-as-you-go flexibility. Salesforce Platform excels in CRM capabilities, offering extensive customization options, strong business application integrations, and a supportive ecosystem for customer relationship management.
Room for Improvement: Amazon AWS users express concerns over its complex pricing models, integration difficulties, and the need for a better user interface. Documentation could be smoother, and support could use enhancements. Salesforce Platform customers suggest areas for cost reductions, easier implementations, and better integration options. Its frequent updates sometimes lead to a steep learning curve, and pricing is relatively high compared to features.
Ease of Deployment and Customer Service: Amazon AWS is noted for agile deployment across cloud options with world-class customer service that is prompt and knowledgeable. Salesforce Platform, offering primarily cloud solutions, is praised for excellent customer service but its deployment process can be complex, demanding substantial platform understanding.
Pricing and ROI: Amazon AWS boasts a flexible pay-as-you-go pricing model, allowing users to manage expenses effectively, though the complexity can lead to unexpected costs. Salesforce Platform, on the other hand, is considered more expensive, with escalating costs based on user count and feature needs, typically catering to larger businesses that value its comprehensive CRM functionalities.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Salesforce's scalability was not a problem.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
Amazon Web Services (AWS) is an adopted cloud platform that offers more than 200 fully featured services from data centers located across the globe. This is a scalable, low-cost infrastructure platform in the cloud that is utilized by thousands of businesses of different sizes around the world. The product offers a wide variety of solutions for its customers, which allows them to launch applications regardless of their industry.
The most common use cases for AWS are:
Amazon AWS supports a global cloud infrastructure with AWS Region and Availability Zone models, which contribute to the high availability of enterprise applications running on the solution. Amazon AWS has an extensive array of products that serve different purposes, including:
The products and services that Amazon AWS delivers to these sectors provide a large computing capacity which is quicker and cheaper compared to building a physical server farm. Among the most popular services are Amazon Elastic Compute Cloud, also known as "EC2," and Amazon Simple Storage Service, also known as "S3."
Amazon AWS Features
The wide array of products that Amazon AWS offers consist of different functions that utilize cloud computing across different sectors. The features of this solution can be categorized in the following ways:
Amazon AWS Benefits
This product delivers various benefits across all industries that utilize its services. The greatest advantages of using Amazon AWS include:
Reviews from Real Users
Greg G., a chief executive officer at a tech services company, ranks Amazon AWS highly, as he states that the solution is flexible, scales well, and offers good stability.
A technology manager technology at a computer software company values Amazon AWS because it is extremely cost-efficient, easy to upgrade and expand storage with greatly improved interfaces.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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