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Amazon AWS vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon AWS
Ranking in PaaS Clouds
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
254
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (2nd)
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of February 2025, in the PaaS Clouds category, the mindshare of Amazon AWS is 13.5%, down from 17.9% compared to the previous year. The mindshare of Salesforce Platform is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Allows for automatic scaling of resources and provides built-in firewalls and security features, eliminating the need for external security solutions
One thing that's a bit different is that we're still accustomed to speaking to someone directly. AWS doesn't offer that kind of support. It's only through bots. You're speaking to chatbots, and that can sometimes be frustrating because there's no person on the other side. AI is not a substitute for a person. AWS marketplace is very strong, but somehow AWS doesn't promote it much. They have a huge customer base across the globe, and if products were launched in their marketplace, they could sell like hotcakes. They should improve their marketplace and promote the same product across the globe. They can take a cut, but they should promote it. That's something they don't do very much. So, AWS should promote its marketplace software. The company should promote it aggressively. Currently, they keep it very subtle. If you ask for it, they'll help you out. But they don't seem to advertise, "You're building a product on our platform? Why don't you sell it in our marketplace?" Improvement in AI: AWS is a little behind Microsoft Azure in terms of AI. AWS is still getting there, but the kind of examples and help files available in Azure for AI are much better. So AWS still needs to work on its AI functionality.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's a very flexible and customizable service"
"The environment is a rich playground, and if you tried to do the same things on-premises that you do on AWS, it would be a lot more challenging to execute. You can open up a virtual machine on AWS, run some experiments, and be done with it. It's much easier than buying new servers, provisioning them, etc"
"This solution is used as the basic requirement for any virtual machines use cases, the storage is used for each use case."
"I think the AWS interface is good. It's easy to understand and use."
"The most valuable features I have found are the Database Migration Service (DMS) for monitoring the host and routing, Route 53, and EC2 tools. The DMS is not available in any other solution that I am aware of. They have a very flexible and professional solution."
"Our primary use case is to use the solution for running many relatively small instances for back office applications and various other business important applications."
"Newly introduced features advance capabilities."
"Its scalability is powerful. We are providing services for people to schedule an appointment for the vaccine and for COVID testing to see whether they are positive or negative. In one night, we can have 240,000 people in one minute to schedule an appointment. I am very happy with the scalability."
"Features they are integrating to the other services."
"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."
"The solution provides a preferred method of backing up data."
"We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"Most of the apps allow you to try out the product before buying it. The trial period depends on the product and varies from a week to 30 days."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"It is a great platform. It's definitely an improvement from the GCP application that we were using previously."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
 

Cons

"The availability could be better."
"They are mainly generalists without access to the operating system. As such, they can provide container level insights,not necessarily at the application level."
"The customization could improve. However, it depends on the customization needed."
"I have trouble with the AWS command-line interface."
"I'm just bugged by the charges that I'm not really able to manage."
"The invoicing procedure of Amazon AWS needs to be improved. It can be difficult to manage."
"I would appreciate more direct support from AWS."
"The overall convenience and the ease to use could be improved."
"It may be slow, but that is relative. When compared to Siebel CRM, which was large, clunky, and extremely slow, Salesforce seemed fast to me."
"Their reporting needs to be improved. It should be easier. I don't know how, but it needs to be easier."
"Some business functionalities could be improved."
"The solution is a bit expensive."
"There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce."
"Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"The solution's UI is horrible."
 

Pricing and Cost Advice

"Licensing can be purchased on a yearly basis, which is an auto-renewal. We also have an on-demand on-pay purchase."
"Reasonably priced and comparable to similar services."
"We pay a monthly licensing fee. It's below $100 a month."
"The solution is expensive compared to other providers because you need many of the services and it can add up fast."
"It can get quite pricey at times."
"Its price should be lower. Currently, the price is the same if you are working in-house or in production. If you have to do internal testing or you are checking if things are working in-house, you need to pay for that, and the price is the same. The price for in-house usage should be different from production usage."
"The price can be better."
"This is a subscription-based service and there are licensing fees."
"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."
"It is very expensive. Its licensing is on a monthly basis."
"Salesforce is cheap."
"For the number of people that are using Salesforce Platform in my organization, I feel the price is reasonable."
"Pricing for the Salesforce Platform is too expensive."
"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."
"I have heard that it is fairly priced. It offers ROI."
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Comparison Review

it_user8586 - PeerSpot reviewer
Aug 14, 2013
Amazon vs Rackspace vs Microsoft vs Google: Cloud Hosting Services Comparison
Amazon Web Services, Rackspace OpenStack, Microsoft Windows Azure and Google are the major cloud hosting and storage service providers. Athough Amazon is top of them and is oldest in cloud market, Rackspace, Microsoft and Google are giving tough competition to each other and to Amazon also for…
 

Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Open Shift makes managing infrastructure easy because of self-healing and automatic scaling. There is also a wonderful dashboard mechanism to alert us in case the application is over-committing or ...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
Looking to compare Google Firebase, Amazon AWS, and Microsoft Azure
We like Google Firebase hosting and authentication and also the excellent cloud functionality. Our team found the flexibility of handling and dealing with the database through EDL to be very useful...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Amazon Web Services, AWS
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Pinterest, General Electric, Pfizer, Netflix, and Nasdaq.
ADP
Find out what your peers are saying about Amazon AWS vs. Salesforce Platform and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.