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OutSystems vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.1
OutSystems' customer service is praised for responsiveness and knowledge, though some users note delays and technical support improvement needs.
Sentiment score
6.8
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
 

Room For Improvement

Sentiment score
4.4
Users request better containerization, integration, language support, and improvements in performance, documentation, UI development, and automation features.
Sentiment score
4.5
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Scalability Issues

Sentiment score
7.7
OutSystems offers impressive scalability, seamlessly handling large back-ends across platforms, though better specifications than recommended may be required.
Sentiment score
7.7
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
Salesforce's scalability was not a problem.
 

Setup Cost

Sentiment score
4.7
OutSystems is costly and suited for large enterprises, with prices from $4,000 to €170,000 annually, including user licenses and infrastructure.
Sentiment score
4.8
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
 

Stability Issues

Sentiment score
8.0
OutSystems is praised for stability and performance, though some note issues under heavy loads or with high user volumes.
Sentiment score
8.2
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Valuable Features

Sentiment score
8.4
OutSystems offers rapid development, integration, scalability, and a user-friendly interface, unifying front and backend services to boost productivity.
Sentiment score
8.2
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
 

Categories and Ranking

OutSystems
Ranking in Mobile Development Platforms
1st
Ranking in Rapid Application Development Software
3rd
Ranking in Low-Code Development Platforms
2nd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
50
Ranking in other categories
No ranking in other categories
Salesforce Platform
Ranking in Mobile Development Platforms
3rd
Ranking in Rapid Application Development Software
7th
Ranking in Low-Code Development Platforms
5th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
PaaS Clouds (7th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of December 2024, in the Mobile Development Platforms category, the mindshare of OutSystems is 21.2%, down from 22.5% compared to the previous year. The mindshare of Salesforce Platform is 9.3%, up from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Development Platforms
 

Featured Reviews

Vadivelan Rajendiran - PeerSpot reviewer
The visual program provides the advantage of only requiring one skill set for both the front and backend
The solution is ground up, it follows exactly what the developer does. The product could be improved if there was a shortcut, or predefined, predictable templates provided. Infusing AI that would automate the process would be game-changing. On a logical level, if data on a form is automated, it would be great if when required, the developer can then go and look for it.
ChrisTook - PeerSpot reviewer
Reliable with good reporting and custom dashboards
I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.
report
Use our free recommendation engine to learn which Mobile Development Platforms solutions are best for your needs.
823,795 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
32%
Computer Software Company
12%
Financial Services Firm
7%
Manufacturing Company
6%
Computer Software Company
16%
Financial Services Firm
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
ADP
Find out what your peers are saying about OutSystems vs. Salesforce Platform and other solutions. Updated: November 2024.
823,795 professionals have used our research since 2012.