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Oracle Cloud Infrastructure (OCI) vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Users saw mixed ROI from OCI, with varying timescales for returns and benefits from cost management tools.
Sentiment score
7.5
Salesforce Platform enhances efficiency and ROI, boosts revenue growth, optimizes operations, and improves sales effectiveness and data management.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
 

Customer Service

Sentiment score
6.2
Oracle Cloud Infrastructure's customer service is adequate, with mixed reviews on response time and support personalization needing improvement.
Sentiment score
6.7
Salesforce Platform's customer service is reliable, though technical support experiences vary from satisfaction to criticism over response times.
Oracle support is very friendly and provided free of cost.
 

Scalability Issues

Sentiment score
7.5
Oracle Cloud Infrastructure offers scalability for diverse users but faces criticism over manual scaling compared to competitors like AWS.
Sentiment score
7.7
Salesforce Platform is scalable and adaptable, supporting growth with extensive features, though complexity may challenge smaller clients.
There are no issues with Oracle Cloud Infrastructure's support for scalability demands.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
 

Stability Issues

Sentiment score
8.0
Oracle Cloud Infrastructure is highly stable with minimal issues, though some experience network problems during upgrades or customizations.
Sentiment score
8.2
Salesforce Platform is highly stable and reliable, with minor issues and occasional slowness managed effectively with a strong connection.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Room For Improvement

OCI should enhance documentation, expand data centers, improve integration, pricing, and UI, while boosting automation and AI offerings.
Salesforce Platform struggles with high costs, complex integrations, and inadequate features, requiring enhancements in usability, support, and automation.
AWS services typically offer more flexibility to end users.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
 

Setup Cost

Oracle Cloud Infrastructure (OCI) offers flexible, competitive pricing, potentially cheaper than AWS and Azure, though affordability opinions vary.
Salesforce Platform pricing is complex, seen as costly but valuable, with negotiable costs based on user licenses and needs.
A 50% cost reduction compared to AWS was estimated.
Salesforce Platform may be on the expensive side.
 

Valuable Features

Oracle Cloud Infrastructure offers comprehensive features with seamless integration, competitive pricing, scalability, advanced security, and user-friendly management.
Salesforce Platform offers rapid deployment, scalability, customization, and integration, with strong CRM tools and extensive third-party app support.
Applications using Oracle Database not only work seamlessly on Oracle Cloud Infrastructure (OCI) but also benefit from a 25% offset on Oracle Database licenses.
Salesforce Platform offers a complete combination of features, including dashboards and progress tracking.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
Their reporting is also great, and the integration capability is very critical because you can integrate multiple different platforms into Salesforce.
 

Categories and Ranking

Oracle Cloud Infrastructure...
Ranking in PaaS Clouds
4th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
95
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (3rd), Container Registry (5th)
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
94
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of April 2025, in the PaaS Clouds category, the mindshare of Oracle Cloud Infrastructure (OCI) is 7.2%, down from 10.8% compared to the previous year. The mindshare of Salesforce Platform is 2.6%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Labhesh Hase - PeerSpot reviewer
Cost-effectiveness and pricing consistency support diverse high-intensity applications
The services of Oracle Cloud Infrastructure (OCI) are quite competent when compared to AWS ( /products/amazon-aws-reviews ) Cloud, and they are also lower in cost. We use compute, storage, and network services. A notable feature is Oracle Cloud Infrastructure's consistent global pricing, which is advantageous. Furthermore, applications using Oracle Database ( /products/oracle-database-reviews ) not only work seamlessly on Oracle Cloud Infrastructure (OCI) but also benefit from a 25% offset on Oracle Database licenses.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Oracle Cloud Infrastructure Registry?
It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.
What needs improvement with Oracle Cloud Infrastructure Registry?
They could improve their global presence and marketing strategy to compete effectively with the likes of AWS. Additionally, their support team has a slow response time, which is not as great as oth...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Oracle Cloud Infrastructure Registry, Oracle OCIR, OCIR, Oracle Cloud, Oracle Cloud Platform
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Kenya Airways, Cell, Panasonic, Frontera, M&C Saatchi, Lumentum, WA
ADP
Find out what your peers are saying about Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.