Salesforce Platform and Oracle Cloud Infrastructure (OCI) compete in the cloud service and CRM space, with Salesforce leading in CRM capabilities while OCI stands out in infrastructure performance.
Features: Salesforce Platform offers comprehensive CRM capabilities, extensive integration options, and scalability for customization. Its ecosystem supports partner collaboration and provides flexibility in application management. Oracle Cloud Infrastructure excels in strong database management, scalable cloud services, and disaster recovery features, making it suitable for enterprises needing robust computing resources.
Room for Improvement: Salesforce users note difficulties with data integration, high costs, and a steep learning curve in customization. Enhancements are needed in reporting, integration, and user interface simplicity, as well as AI and automation capabilities. OCI users request broader global coverage, better third-party integration, and a more intuitive interface and monitoring tools. Both platforms could benefit from simplified user interfaces and more competitive pricing models.
Ease of Deployment and Customer Service: Salesforce Platform is praised for flexible deployment in cloud environments, receiving positive feedback for its responsive technical support. However, quicker problem resolution is desired. OCI is recognized for successful public and hybrid cloud deployments, despite some initial setup complexity and a demand for more comprehensive support. Oracle's infrastructure reliability is appreciated, even if technical support responses are occasionally slower than expected.
Pricing and ROI: Salesforce Platform has a reputation for high costs, justified by extensive CRM functionality. Licensing is customizable but can be expensive without comprehensive usage management. ROI is significant, though incremental with time. Conversely, Oracle Cloud Infrastructure provides competitive pricing, often more affordable than major competitors, beneficial for startups and mid-sized firms. Users highlight cost savings related to performance value, albeit needing negotiation to handle pricing complexities. Both platforms deliver distinct value, with Salesforce focused on CRM and OCI on cost-effective infrastructure.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Having a contact point from Oracle Cloud Infrastructure (OCI) allowed for direct email communication.
Oracle support is very friendly and provided free of cost.
There are no issues with Oracle Cloud Infrastructure's support for scalability demands.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Sometimes the system is stuck when many users are using it.
AWS services typically offer more flexibility to end users.
In Autonomous, for example, where I think an autonomous database should manage storage correctly on its own, my experience is that often we have many allocated storage spaces that are free, but it is impossible to reclaim.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
A 50% cost reduction compared to AWS was estimated.
Salesforce Platform may be on the expensive side.
Oracle Cloud Infrastructure (OCI)'s cost management tools helped us create a map of the cost of the various objects and services.
Applications using Oracle Database not only work seamlessly on Oracle Cloud Infrastructure (OCI) but also benefit from a 25% offset on Oracle Database licenses.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
| Product | Market Share (%) |
|---|---|
| Oracle Cloud Infrastructure (OCI) | 6.4% |
| Salesforce Platform | 3.2% |
| Other | 90.4% |
| Company Size | Count |
|---|---|
| Small Business | 33 |
| Midsize Enterprise | 20 |
| Large Enterprise | 54 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 38 |
Oracle Cloud Infrastructure offers autonomous database solutions, flexible scalability, and seamless application integration, backed by strong security features. Its competitive pricing and multi-tenancy capabilities provide significant value for enterprises needing comprehensive cloud infrastructure.
Oracle Cloud Infrastructure delivers robust database management, frequent updates, and advanced storage and network services. It boasts global pricing consistency and broad accessibility, making it a preferred choice for hosting databases and migrating on-premises applications. Users in diverse sectors rely on its ease of use, particularly in hosting applications and infrastructure management. However, OCI faces challenges in documentation and integration with third-party services and seeks improvement in automation, support responsiveness, and regional availability.
What are the key features of Oracle Cloud Infrastructure?OCI is utilized by companies in sectors like gaming, finance, and IoT for hosting databases and ERP systems. Its robust infrastructure supports high-performance computing and application development, making it a favorable option for integration and analytics tasks. Enterprises benefit from its capability to migrate on-premises systems to the cloud, enhancing their operational efficiency.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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