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Oracle Cloud Infrastructure (OCI) vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Setup Cost

Sentiment score
6.0
Oracle Cloud Infrastructure offers flexible pricing options, often cost-effective, aiding in substantial savings and effective cost management.
Sentiment score
4.8
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
 

Valuable Features

Sentiment score
8.2
Oracle Cloud Infrastructure offers robust, scalable solutions with seamless deployment, strong security features, affordability, and excellent user experience.
Sentiment score
8.2
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
 

Customer Service

No sentiment score available
Sentiment score
6.8
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
 

Room For Improvement

No sentiment score available
Sentiment score
4.5
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Scalability Issues

No sentiment score available
Sentiment score
7.7
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
 

Stability Issues

No sentiment score available
Sentiment score
8.2
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Categories and Ranking

Oracle Cloud Infrastructure...
Ranking in PaaS Clouds
4th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
94
Ranking in other categories
Infrastructure as a Service Clouds (IaaS) (3rd), Container Registry (5th)
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Featured Reviews

Praveen Kumar P - PeerSpot reviewer
Cost-effective and can be used to host OIC and APEX
Earlier, when we created an SR (Service Request), it used to be personally addressed by a person till closure. Nowadays, users are routed to Oracle Cloud Connect, a MetaLink where you find your documents. We are not seeing much personal attention from Oracle on addressing issues. People come up with different experiences and knowledge levels. There is no human guidance, and users are routed to Oracle Cloud Connect. It is good for some people who know everything and can understand everything. However, our problem may not be exactly the same as the one given in Oracle Cloud Connect. Being routed to Oracle Cloud Connect is not a good experience with the customer. Earlier, an SR used to be personally handled by a person who used to explain and give all the information. We used to go through the information, understand it, have our questions addressed, and then close it. That's how it used to happen. Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.
ChrisTook - PeerSpot reviewer
Reliable with good reporting and custom dashboards
I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
9%
Government
7%
Computer Software Company
16%
Financial Services Firm
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Oracle Cloud Infrastructure Registry?
It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.
What needs improvement with Oracle Cloud Infrastructure Registry?
They could improve their global presence and marketing strategy to compete effectively with the likes of AWS. Additionally, their support team has a slow response time, which is not as great as oth...
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

Oracle Cloud Infrastructure Registry, Oracle OCIR, OCIR, Oracle Cloud, Oracle Cloud Platform
Salesforce1, Force.com, Salesforce App Cloud
 

Learn More

 

Overview

 

Sample Customers

Kenya Airways, Cell, Panasonic, Frontera, M&C Saatchi, Lumentum, WA
ADP
Find out what your peers are saying about Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.