Oracle Cloud Infrastructure (OCI) vs Salesforce Platform comparison

Oracle and Salesforce are both solutions in the PaaS Clouds category. Oracle is ranked #4 with an average rating of 7.8, while Salesforce is ranked #7 with an average rating of 8.0. Additionally, 92% of Oracle users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.

Oracle Cloud Infrastructure...

Read 94 Oracle Cloud Infrastructure (OCI) reviews

12,314 Views
9,242 Comparison Views

92% willing to recommend

Salesforce Platform

Read 92 Salesforce Platform reviews

2,921 Views
2,647 Comparison Views

88% willing to recommend

Oracle Cloud Infrastructure...

Salesforce Platform

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Executive SummaryUpdated on Dec 15, 2024

Salesforce Platform and Oracle Cloud Infrastructure (OCI) compete in the cloud platform market, focusing on enterprise-level services. Salesforce Platform may have the upper hand with its user-friendly customization and extensive ecosystem, whereas Oracle Cloud Infrastructure is recognized for its strong data management and cost-effectiveness.

Features: Salesforce Platform offers quick delivery of new solutions, easy integration capabilities, and scalability. Users benefit from its ability to track team activity, customize reports, and leverage a robust partner ecosystem. Oracle Cloud Infrastructure excels in data management and security, highlighted by its autonomous database functions and competitive performance.

Room for Improvement: Salesforce Platform encounters scaling challenges, integration complexities, and a costly pricing model. Reporting tools often require third-party solutions. Oracle Cloud Infrastructure needs to improve documentation quality, global reach, and integration with non-Oracle solutions, and users suggest enhancements in its user interface and support.

Ease of Deployment and Customer Service: Salesforce Platform supports deployment across public, private, and hybrid cloud environments with generally satisfactory customer service and responsive technical support. Oracle Cloud Infrastructure offers hybrid deployment flexibility but needs improvements in user-friendliness and support responsiveness. Salesforce customer service is rated higher compared to OCI.

Pricing and ROI: Salesforce Platform is expensive but provides value through extensive features and customization for large enterprises, often negotiating licensing terms for specific needs. Despite high costs, it yields significant ROI. Oracle Cloud Infrastructure is cost-effective, providing competitive pricing models and savings for startups with pay-as-you-go models, offering flexibility for diverse use cases.

To learn more, read our detailed Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform Report (Updated: January 2025).

Buyer's Guide

Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Cloud Infrastructure...

Ranking in PaaS Clouds

4th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Infrastructure as a Service Clouds (IaaS) (3rd), Container Registry (5th)

Salesforce Platform

Ranking in PaaS Clouds

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)

Featured Reviews

Praveen Kumar P

Application Development Manager at Accenture

Cost-effective and can be used to host OIC and APEX

Earlier, when we created an SR (Service Request), it used to be personally addressed by a person till closure. Nowadays, users are routed to Oracle Cloud Connect, a MetaLink where you find your documents. We are not seeing much personal attention from Oracle on addressing issues. People come up with different experiences and knowledge levels. There is no human guidance, and users are routed to Oracle Cloud Connect. It is good for some people who know everything and can understand everything. However, our problem may not be exactly the same as the one given in Oracle Cloud Connect. Being routed to Oracle Cloud Connect is not a good experience with the customer. Earlier, an SR used to be personally handled by a person who used to explain and give all the information. We used to go through the information, understand it, have our questions addressed, and then close it. That's how it used to happen. Nowadays, every SR is referred to Oracle Cloud Connect without a person actually handling the customer.

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Yasser_Anter

Independent Business Consultant at Freelance

Has customization and integration capabilities which increase efficiency

Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The key feature of Oracle Cloud Infrastructure is its seamless integration with Oracle applications."

"The initial setup of Oracle Cloud is simple...It is a scalable solution."

"The strength of this product is that they have many good database options, compared to other vendors."

"The solution is stable."

"I head the sales and marketing team. So, specifically on the feature set side, multi-tenancy is the one that I'm most familiar with. It's also the one that we found to be the most beneficial to us because it allows us to take clients that have multiple sites. For instance, one of our larger clients, which is a bank based out of South Africa, has offices in multiple countries. It allows us to multi-tenant each and create a tenant for each country within multi-tenanted architecture."

"Overall, there are some very good features on Oracle and it offers good customization capabilities."

"I like that the program is flexible. I can use it to write Java scripts. I also like the website, because it constantly updates me on things, like artificial intelligence, and the latest technology. I read the articles, on the latest technology that programmers can use."

"It's a cloud, so it is easy to access anywhere."

More Oracle Cloud Infrastructure (OCI) pros

"We haven't had any issues with stability so far."

"It is a platform that allows you to get applications quickly to the end user in a secure way."

"A fully integrated solution that provides a seamless experience."

"Salesforce Platform is effective as it provides frameworks and pre-built components."

"The solution is easy to use."

"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."

"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."

"What I like about the Salesforce Platform, in particular, its enterprise edition is that apart from its many features, you can have a wider view of the customers, a 360-degree view. I also enjoy managing opportunities in the Salesforce Platform a lot because it's easier and gives you a wider view, compared to HubSpot."

More Salesforce Platform pros

Cons

"Oracle Cloud's price is very high."

"I would like the Oracle Cloud Platform to have a more user-friendly UI similar to Microsoft Azure."

"Pricing could be improved considering competition and market conditions."

"With the Oracle Cloud Platform, they have to give first some proper documentation with a step-by-step process. Then the customer is able to use it properly. Nowadays, the Oracle Cloud Platform requires lots of floor work."

"They could add more features."

"One improvement that would be helpful is the addition of a replication option on their Standard Edition OD service. Currently, this option is not available, which leads many customers to move to the Enterprise edition. However, other cloud service providers, such as Amazon AWS offer replication options at a similar tier. It would be beneficial if Oracle also explored providing this option for their Standard Edition service."

"The solution's scalability is an area with shortcomings...Mid-level customers feel that Oracle is not scalable in their environment and is an enterprise-level segment solution."

"The product's resilience is an area of concern where improvements are required."

More Oracle Cloud Infrastructure (OCI) cons

"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."

"Salesforce is incredibly slow. It was difficult to run live sales calls and leveraging Salesforce at the same time."

"We have a lot of strategic accounts and large accounts that are tied with all the growth and acquisitions across North America, being able to tag parent-child accounts in an easier fashion would be better. This is the biggest pain point is associating parent to child and being able to align and manage it better. Overall a better parent-child relationship between accounts would be a benefit."

"It could be maybe a bit more user-intuitive."

"It's all set up for us in a way that establishes our account. We need to tag ourselves to opportunities. You have to tag yourself to the opportunity manually; you need to find it yourself and tag it."

"There is a considerable effort required to load the data, involving processes like XML connections."

"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."

"The reporting functionality is not very intuitive."

More Salesforce Platform cons

Pricing and Cost Advice

"The solution is free to use."

"The costs involved are low when it comes to Oracle Cloud, especially when compared to AWS."

"Oracle Cloud is cheaper than other products."

"The solution is cheaper compared to Oracle E-Business Suite."

"Pricing needs to be improved."

"The licenses for this solution are very comprehensive and, therefore, very economical; there is only one cost, and it covers all available features without any chargeable add-ons."

"The solution is overpriced."

"The cost may be a bit high for many potential users."

More Oracle Cloud Infrastructure (OCI) pricing and cost advice

"Pricing and license differ and depend on how much license you are purchasing from them."

"Salesforce is cheap."

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."

"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."

"The solution is fairly priced."

"I have heard that it is fairly priced. It offers ROI."

"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."

"For the number of people that are using Salesforce Platform in my organization, I feel the price is reasonable."

More Salesforce Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Government

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?

Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...

See all answers

What do you like most about Oracle Cloud Infrastructure Registry?

It's reliable, performs well, and is often faster than running applications on separate machines due to optimized performance and networking capabilities within OCI.

See all answers

What needs improvement with Oracle Cloud Infrastructure Registry?

They could improve their global presence and marketing strategy to compete effectively with the likes of AWS. Additionally, their support team has a slow response time, which is not as great as oth...

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

Comparisons

Microsoft Azure vs Oracle Cloud Infrastructure (OCI)

Compared 25% of the time

Google Cloud vs Oracle Cloud Infrastructure (OCI)

Compared 14% of the time

Alibaba Cloud vs Oracle Cloud Infrastructure (OCI)

Compared 11% of the time

Amazon AWS vs Oracle Cloud Infrastructure (OCI)

Compared 9% of the time

IBM Public Cloud vs Oracle Cloud Infrastructure (OCI)

Compared 8% of the time

More Oracle Cloud Infrastructure (OCI) Competitors

Appian vs Salesforce Platform

Compared 15% of the time

Microsoft Power Apps vs Salesforce Platform

Compared 14% of the time

Oracle Application Express (APEX) vs Salesforce Platform

Compared 14% of the time

Microsoft Azure vs Salesforce Platform

Compared 11% of the time

Google Cloud vs Salesforce Platform

Compared 6% of the time

More Salesforce Platform Competitors

Product Reports

Buyer's Guide

Oracle Cloud Infrastructure (OCI)

November 2024

Oracle Cloud Infrastructure (OCI) report

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Buyer's Guide

Salesforce Platform

December 2024

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Also Known As

Oracle Cloud Infrastructure Registry, Oracle OCIR, OCIR, Oracle Cloud, Oracle Cloud Platform

Salesforce1, Force.com, Salesforce App Cloud

Learn More

Oracle

Salesforce

Overview

Cloud services where you need them

Your need for sovereignty, compliance, and location-specific performance should not limit your access to the latest cloud innovations. OCI gives you access to a full portfolio of cloud services wherever you need them. With a wide range of cloud options, including on-premises, dedicated Cloud@Customer, hybrid, multicloud solutions such as Oracle Database Service for Microsoft Azure, or public cloud, OCI’s distributed cloud portfolio—available across regions worldwide—solves your toughest business challenges.

Optimize enterprise applications without costly rearchitecture

When modernizing your enterprise apps, abandoning core technology isn’t feasible or necessary for success. OCI is built to address the unique requirements of performance-sensitive on-premises applications and other traditional enterprise apps—scale-up architectures, ultralow-latency networks, built-in security, and clustering of resources for availability in the cloud without risky and costly application refactoring. Additionally, OCI's specialized migration tools and programs facilitate easy transitioning.

Build and run cloud native or third-party apps with open source tools

Modern enterprises deserve the flexibility and freedom to choose from the various frameworks, clouds, and services available. Be it Postgres, SQL Server, Windows Server, VMware, or Kubernetes, OCI services are designed to easily run third-party, open source applications or to build cloud native applications. Our broad open source partner ecosystem enables you to bring apps to market faster, easily innovate, and scale.

Harness your data to uncover new business value

Data drives your business. Whether you’re building next-gen social applications or online games or seeking better outcomes from decades of healthcare data, making data work is getting harder. OCI services such as Oracle MySQL Heatwave and Oracle Autonomous Database service support all your data models, remove data silos, converge data for efficiency, and analyze data—helping you unlock business potential without sacrificing security and governance controls.

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Sample Customers

Kenya Airways, Cell, Panasonic, Frontera, M&C Saatchi, Lumentum, WA

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Buyer's Guide

Oracle Cloud Infrastructure (OCI) vs. Salesforce Platform

January 2025

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