Salesforce Platform and Oracle Cloud Infrastructure (OCI) compete in the cloud services market. Salesforce seems to have an edge in terms of SaaS application integration, while OCI has stronger database management capabilities.
Features: Salesforce Platform offers rapid solution delivery, agile development support, and seamless integration with third-party applications. It provides robust customization options and integrates vast amounts of data. On the other hand, Oracle Cloud Infrastructure is noted for high performance and comprehensive database management. It features scalability and strong data security measures.
Room for Improvement: Salesforce faces challenges such as costly data storage, complex integration prerequisites, and limited reporting functionalities. Users also highlight issues with its pricing model and request improvements for search functionality and the Lightning transition. OCI needs better integration for non-Oracle workloads and improved documentation. Users also suggest enhancing global data center coverage and user guides to reduce complexity in larger setups.
Ease of Deployment and Customer Service: Salesforce Platform is versatile across public, private, and hybrid clouds but experiences mixed reviews on customer service. Oracle Cloud Infrastructure supports various deployment models, especially public and hybrid clouds. While users acknowledge OCI's deployment flexibility, customer service experiences vary with occasional delays in response times.
Pricing and ROI: Salesforce Platform is recognized for expensive licensing, influenced by enterprise scale and service needs. Users appreciate the ROI through operational efficiencies. In contrast, OCI is viewed as competitively priced with flexible licensing, favoring smaller deployments. Many find OCI cost-effective, especially when compared to AWS, despite noting the impact of currency fluctuations. Both platforms deliver ROI, though Salesforce users report longer integration periods before realizing benefits.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
Oracle support is very friendly and provided free of cost.
There are no issues with Oracle Cloud Infrastructure's support for scalability demands.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
It is definitely very stable.
We have never had any problems with it.
In Autonomous, for example, where I think an autonomous database should manage storage correctly on its own, my experience is that often we have many allocated storage spaces that are free, but it is impossible to reclaim.
AWS services typically offer more flexibility to end users.
If a user were granted access to consume more features from Salesforce Platform and the system could show exactly who needs to grant that particular access, that would be a very good improvement.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
The UI is not very intuitive or innovative.
A 50% cost reduction compared to AWS was estimated.
It is on the expensive side, unfortunately.
It might be expensive compared to other platforms like HubSpot.
Oracle Cloud Infrastructure (OCI)'s cost management tools helped us create a map of the cost of the various objects and services.
Applications using Oracle Database not only work seamlessly on Oracle Cloud Infrastructure (OCI) but also benefit from a 25% offset on Oracle Database licenses.
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
It serves as a central repository, and it's an automation tool for our sales team.
| Product | Market Share (%) |
|---|---|
| Salesforce Platform | 3.3% |
| Oracle Cloud Infrastructure (OCI) | 6.2% |
| Other | 90.5% |
| Company Size | Count |
|---|---|
| Small Business | 32 |
| Midsize Enterprise | 20 |
| Large Enterprise | 54 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 39 |
Oracle Cloud Infrastructure offers autonomous database solutions, flexible scalability, and seamless application integration, backed by strong security features. Its competitive pricing and multi-tenancy capabilities provide significant value for enterprises needing comprehensive cloud infrastructure.
Oracle Cloud Infrastructure delivers robust database management, frequent updates, and advanced storage and network services. It boasts global pricing consistency and broad accessibility, making it a preferred choice for hosting databases and migrating on-premises applications. Users in diverse sectors rely on its ease of use, particularly in hosting applications and infrastructure management. However, OCI faces challenges in documentation and integration with third-party services and seeks improvement in automation, support responsiveness, and regional availability.
What are the key features of Oracle Cloud Infrastructure?OCI is utilized by companies in sectors like gaming, finance, and IoT for hosting databases and ERP systems. Its robust infrastructure supports high-performance computing and application development, making it a favorable option for integration and analytics tasks. Enterprises benefit from its capability to migrate on-premises systems to the cloud, enhancing their operational efficiency.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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