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Salesforce Platform pros and cons

Vendor: Salesforce
4.1 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Salesforce Platform offers a trial period, allowing potential users to evaluate its features before purchase.
It provides robust customization and integration options that are scalable and flexible, accommodating the growth of businesses.
The platform enhances lead management through effective coordination between sales and marketing teams.
Users can benefit from comprehensive reporting and analytics features, simplifying data management and decision-making processes.
It supports a low-code approach, making it accessible for users with minimal coding expertise to develop applications efficiently.

CONS

Salesforce Platform is considered expensive, with high costs impacting startups and small businesses.
Users express the need for improved integration with systems like Microsoft Azure due to current challenges.
Customization is complex, requiring significant effort and resources for setup and maintenance.
Reports and dashboards are cumbersome to create and require extensive training.
The platform's rebranding and name changes cause confusion among customers and partners.
 

Salesforce Platform Pros review quotes

SaurabhSingh4 - PeerSpot reviewer
Sep 11, 2023
Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation.
reviewer1213113 - PeerSpot reviewer
Jun 10, 2021
I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions.
reviewer1679265 - PeerSpot reviewer
Sep 24, 2021
Salesforce is a phenomenal application. It's very diverse.
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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reviewer1803624 - PeerSpot reviewer
Mar 14, 2022
It was pretty easy to deploy.
reviewer1342554 - PeerSpot reviewer
Jan 23, 2021
We like that the technology is very agile and flexible in the sense that there's a large partner ecosystem within Salesforce Platform. This enables us to choose from many different partners with different advantages, and all of it can be done in a plug-and-play kind of way.
PG
Dec 3, 2021
It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity.
AbhisekPattojoshi - PeerSpot reviewer
May 14, 2021
The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management.
Kamal Deep - PeerSpot reviewer
Jul 13, 2021
It's very flexible and offers tremendous features for customers.
AK
Mar 5, 2020
Features they are integrating to the other services.
JA
Feb 18, 2021
A fully integrated solution that provides a seamless experience.
 

Salesforce Platform Cons review quotes

SaurabhSingh4 - PeerSpot reviewer
Sep 11, 2023
Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders.
reviewer1213113 - PeerSpot reviewer
Jun 10, 2021
There is always room for improvement. It can be hard to learn, but when you have somebody who is experienced in this, it is like anything else. It is like Excel, you'll never know everything about Excel, but there's somebody who would possibly know. I'm sure I don't know all of the ins and outs of Salesforce.
reviewer1679265 - PeerSpot reviewer
Sep 24, 2021
It does need very specific resources to help deploy it and buy in from the users. It's one of those items it's pretty disruptive and if it's not deployed properly and if it doesn't get utilized efficiently, it won't be effective.
Learn what your peers think about Salesforce Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,795 professionals have used our research since 2012.
reviewer1803624 - PeerSpot reviewer
Mar 14, 2022
The biggest challenge we had was the cost and the licensing.
reviewer1342554 - PeerSpot reviewer
Jan 23, 2021
Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example.
PG
Dec 3, 2021
Simplification is something it needs. Every time you get the engineers involved, they make things a little too complicated. It might be more beneficial to simplify everything for quick and easy reference.
AbhisekPattojoshi - PeerSpot reviewer
May 14, 2021
Sometimes what will happen is we work on it and then we move to a different tab and work on something else. After five minutes, when we come back, it automatically signs out.
Kamal Deep - PeerSpot reviewer
Jul 13, 2021
Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave.
NW
Dec 2, 2020
Better flexibility in editing emails created from templates would be great, and being able to add hyperlinks in emails for scheduling meetings would allow us to automate more.
AK
Mar 5, 2020
They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way