We performed a comparison between Salesforce Platform and SAP Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The queue management of the solution is its most valuable aspect."
"It is very user-friendly, and intuitive, it will lead you and take you to the next steps."
"The solution is very robust and easy to develop in."
"I like it because of the fact that it lets me know what I'm working on and what I've recently worked on. It also helps me and allows me to do tracking. If I want to go out and find out how many times I've touched customers, I can find that information out. It tracks such information, and we use it. If we send any type of promotions out, it tracks who gets those promotions and how they've responded to those promotions."
"A fully integrated solution that provides a seamless experience."
"One can do almost everything using Salesforce's OOTB functionality without much investment."
"It works beautifully. I haven't had any errors."
"The activities, opportunities, follow-up of the opportunities, and business tracking are valuable features. It provides everything that we need. It works pretty well."
"The mapping transformation allows us to connect our on-premise ECC to the cloud system."
"The solution has a lot of great features."
"The maintenance part can be outsourced easily."
"SAP is an excellent company with an excellent reputation, excellent products, and dedicated customer support."
"Cloud Platform's stability is great."
"I found flexibility most valuable in the SAP Cloud Platform. It's a simple tool that's good even for first-time users."
"Feature-wise, I like it since it allows you to integrate with multiple applications. There are available connectors that allow you to integrate."
"The solution is very useful and interactive with a dashboard for viewing other interfaces."
"The integration of Salesforce with other solutions could be improved."
"The initial setup is rather complex."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"I would like to have integration with Google."
"Reporting could be better. Reporting is Excel-based, and it has sucked since the inception of the company. That's why I was excited about the fact of them bringing MuleSoft into the fold and Tableau."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."
"I think the interface should be enhanced and more user-friendly."
"The product's price is an area of concern where improvements are required."
"The solution’s pricing could be improved."
"They are still developing this product. It does not really have 100% of the necessary features available to properly service business clients"
"The main problem is that there aren't any easy migrations from SAP PO to SAP CPI, so from process orchestration to cloud platform integration."
"The price of the solution could improve."
"The product could be improved for consistent user interfaces."
"Planning features are limited to the finance module."
"Usability is a challenge most of the time and not being able to get all of the information."
Salesforce Platform is ranked 8th in PaaS Clouds with 81 reviews while SAP Cloud Platform is ranked 6th in PaaS Clouds with 38 reviews. Salesforce Platform is rated 8.2, while SAP Cloud Platform is rated 7.8. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of SAP Cloud Platform writes "Provides seamless integration with CTI for streamlined data synchronization but complexity and challenges in migrating existing applications to the low-code model for custom application development". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and OutSystems, whereas SAP Cloud Platform is most compared with Amazon AWS, Microsoft Azure, Google Cloud, Mule Anypoint Platform and Microsoft Azure Logic Apps. See our SAP Cloud Platform vs. Salesforce Platform report.
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