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SAP Cloud Platform vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Salesforce Platform enhances efficiency and ROI, boosts revenue growth, optimizes operations, and improves sales effectiveness and data management.
Sentiment score
6.5
SAP Cloud Platform boosts decision-making and ROI, but high costs and long payback can affect returns without management support.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
 

Customer Service

Sentiment score
6.7
Salesforce Platform's customer service is reliable, though technical support experiences vary from satisfaction to criticism over response times.
Sentiment score
6.5
SAP support is knowledgeable but inconsistent, with response times needing improvement despite a helpful ticketing system. Premium clients get faster service.
The availability of knowledgeable support to the implementation partners and the customers could be better.
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform is scalable and adaptable, supporting growth with extensive features, though complexity may challenge smaller clients.
Sentiment score
7.4
SAP Cloud Platform is highly rated for scalability, supporting diverse needs, with many planning to increase its usage.
Salesforce's scalability was not a problem.
We are using it globally in thirty countries.
Salesforce Platform is absolutely scalable for us.
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
 

Stability Issues

Sentiment score
8.2
Salesforce Platform is highly stable and reliable, with minor issues and occasional slowness managed effectively with a strong connection.
Sentiment score
7.9
SAP Cloud Platform is reliable and secure, but frequent updates can add complexity; users rate it highly despite occasional downtime.
We have never had any problems with it.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
 

Room For Improvement

Salesforce Platform struggles with high costs, complex integrations, and inadequate features, requiring enhancements in usability, support, and automation.
SAP Cloud Platform needs UI consistency, better integration, enhanced support, and improved customization for user-friendliness and third-party app compatibility.
Using AI extensively to make the platform easier to use would also be beneficial.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
AI should pick up and send us a reminder from the notes.
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
 

Setup Cost

Salesforce Platform pricing is complex, seen as costly but valuable, with negotiable costs based on user licenses and needs.
SAP Cloud Platform offers extensive ERP services that are valued despite high costs and challenging management for smaller companies.
Salesforce Platform may be on the expensive side.
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
 

Valuable Features

Salesforce Platform offers rapid deployment, scalability, customization, and integration, with strong CRM tools and extensive third-party app support.
SAP Cloud Platform enhances connectivity, scalability, and data processing, offering flexible, secure cloud solutions with streamlined deployment for enterprises.
Salesforce Platform offers a complete combination of features, including dashboards and progress tracking.
The most useful features of Salesforce Platform for us include lead generation, lead management, and pipeline management.
Their reporting is also great, and the integration capability is very critical because you can integrate multiple different platforms into Salesforce.
It converts CapEx into OPEX due to its SaaS model.
 

Categories and Ranking

Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
94
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
SAP Cloud Platform
Ranking in PaaS Clouds
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
45
Ranking in other categories
Integration Platform as a Service (iPaaS) (3rd)
 

Mindshare comparison

As of April 2025, in the PaaS Clouds category, the mindshare of Salesforce Platform is 2.6%, down from 3.0% compared to the previous year. The mindshare of SAP Cloud Platform is 8.2%, up from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
PinakiGhosh - PeerSpot reviewer
The implementation cycle has been reduced significantly but has room for integration enhancements
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on S4HANA.  One of our clients was on SAP ECC on-premises, and they are moving to the cloud on S4HANA on the public cloud system.  We are supporting about 15 customers, mostly small to…
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Use our free recommendation engine to learn which PaaS Clouds solutions are best for your needs.
848,576 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
Manufacturing Company
17%
Computer Software Company
12%
Financial Services Firm
7%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
What do you like most about SAP Cloud Platform?
The product improved our company's business operations since we got value out of it.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
SAP HANA Cloud Platform
 

Overview

 

Sample Customers

ADP
Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Find out what your peers are saying about SAP Cloud Platform vs. Salesforce Platform and other solutions. Updated: April 2025.
848,576 professionals have used our research since 2012.