Try our new research platform with insights from 80,000+ expert users

SAP Cloud Platform vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Salesforce Platform enhances efficiency, increases revenue, reduces time on data management, and improves sales effectiveness for companies.
Sentiment score
6.8
SAP Cloud Platform provides positive ROI, especially for large enterprises, with significant cost savings and improved business processes.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Top management buy-in is crucial, and conducting an ROI analysis is essential before adoption to ensure the investment aligns with value.
Orders are managed online, integrated with S/4HANA, reducing chances of fraud or communication errors in processes like purchase orders and sales.
In the last three to four years, whatever we have invested, we have received two to three times back from our investment.
 

Customer Service

Sentiment score
6.7
Salesforce Platform customer service is generally satisfactory, though response time and quality vary among users, with some relying on external support.
Sentiment score
6.4
SAP Cloud Platform's customer service is effective but occasionally slow, with challenges in time zones and ticket response times.
The availability of knowledgeable support to the implementation partners and the customers could be better.
I rate the technical support as ten out of ten because there is often a need for continuous technical support.
Regarding support, whenever we are creating a ticket for any problem, we want the solution immediately at the earliest.
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform scales effectively for varying user counts and business needs, supporting customization with manageable challenges.
Sentiment score
7.3
SAP Cloud Platform is scalable, supporting diverse business needs, though implementation challenges exist; larger organizations find it suitable.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
On a scale of one to ten, I'd rate its scalability at nine and a half to ten.
SAP Cloud Platform is most suitable for various business needs, allowing easy expansion.
 

Stability Issues

Sentiment score
8.0
Salesforce Platform is stable and reliable, with occasional slowness, minimal issues, and excellent communication for maintenance downtime.
Sentiment score
7.9
SAP Cloud Platform is stable and reliable, with frequent updates and minimal issues, though external factors can affect performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
Sometimes the system is stuck when many users are using it.
If the databases are accurately managed, the solutions and processes are performed quickly and efficiently.
Earlier, we had individual applications, but now everything is migrated to SAP, and it's all on a single platform, making it easier for management to make timely decisions.
SAP Cloud Platform is pretty stable, although there are occasional rare glitches.
 

Room For Improvement

Salesforce Platform requires improvements in reporting, integration, user interface, pricing, and smoother transition between Classic and Lightning.
SAP Cloud Platform needs enhancements in flexibility, integration, usability, security, pricing, performance, support, documentation, and licensing structure.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Allowing more third-party applications to be integrated into the cloud platform would make it easier for customers to adopt SAP Cloud Platform.
SAP Cloud Platform should improve on integrating third-party applications with S/4HANA.
In 2024, we will have migrated to S/4HANA through RISE with SAP.
 

Setup Cost

Salesforce Platform is costly for smaller clients but offers value through comprehensive features, yet alternatives may provide better ROI.
SAP Cloud Platform's pricing is generally higher, with complex cost structures that can be expensive for smaller companies.
Salesforce Platform may be on the expensive side.
SAP is competitive compared to other enterprise solutions like Oracle, though not necessarily cheap.
The cost for SAP Cloud Platform is high as the server is expensive.
Whatever we want to purchase, it is in lakhs of rupees or crores only.
 

Valuable Features

Salesforce Platform provides customizable, scalable CRM solutions with robust integrations, automation, reporting, and a user-friendly interface for efficient data management.
SAP Cloud Platform offers security, scalability, seamless integration, and automation, enhancing deployment speed, flexibility, and compliance.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
The main benefits of the SAP Cloud Platform for us are that earlier we had the primary data center at our place, but now we have shifted to the cloud.
It converts CapEx into OPEX due to its SaaS model.
The most proficient feature of SAP Cloud Platform is integration for data services linked with Fiori apps.
 

Categories and Ranking

Salesforce Platform
Ranking in PaaS Clouds
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
96
Ranking in other categories
Mobile Development Platforms (2nd), Rapid Application Development Software (5th), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd)
SAP Cloud Platform
Ranking in PaaS Clouds
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
47
Ranking in other categories
Integration Platform as a Service (iPaaS) (3rd)
 

Mindshare comparison

As of September 2025, in the PaaS Clouds category, the mindshare of Salesforce Platform is 2.9%, up from 2.9% compared to the previous year. The mindshare of SAP Cloud Platform is 6.9%, down from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds Market Share Distribution
ProductMarket Share (%)
SAP Cloud Platform6.9%
Salesforce Platform2.9%
Other90.2%
PaaS Clouds
 

Featured Reviews

Sharmila-K - PeerSpot reviewer
Integration processes improve but scripting requires effort
The updates, pricing part, and upgrades to the products are some of the most valuable features with the Salesforce Platform.With the Salesforce Platform, I have minimal experience of approximately one and a half years. I get minimal exposure, once every three or two months, especially during holidays. The Salesforce Platform is connected to the cloud, which is beneficial. When it is integrated with different tools such as Microsoft BI Analytics, it helps us analyze much better. Currently, the integration itself is tricky as we have to use extensive scripting. It should be more of a plug-in and use solution. That is the only issue I see, but otherwise, I appreciate it.
PinakiGhosh - PeerSpot reviewer
The implementation cycle has been reduced significantly but has room for integration enhancements
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on S4HANA.  One of our clients was on SAP ECC on-premises, and they are moving to the cloud on S4HANA on the public cloud system.  We are supporting about 15 customers, mostly small to…
report
Use our free recommendation engine to learn which PaaS Clouds solutions are best for your needs.
867,676 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
10%
Government
10%
Manufacturing Company
10%
Manufacturing Company
15%
Computer Software Company
9%
Financial Services Firm
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business38
Midsize Enterprise26
Large Enterprise38
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise7
Large Enterprise25
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
Which is better - SAP Cloud Platform or Microsoft Azure?
One of the best features of SAP Cloud Platform is that it is web-based and you can log in from anywhere in the world. SAP Cloud Platform is suitable for companies of any size; it works well with bo...
How is SAP Cloud Platform different than Amazon AWS?
How is SAP Cloud Platform different than Amazon AWS? Amazon AWS offers options both in terms of upgrading and expanding capabilities as well as acquiring greater storage space. These upgrades can ...
What do you like most about SAP Cloud Platform?
The product improved our company's business operations since we got value out of it.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
SAP HANA Cloud Platform
 

Overview

 

Sample Customers

ADP
Siemens, Shell & Volkswagen, Still, EarlySense, Roche, National Football League, Heidelberg University Hospital, In Mind Computing, The Timken Company, OPAL, EnterpriseJungle, Groupe Danone, Accenture, T-Systems, Sailing Team Germany, Sloan Valve
Find out what your peers are saying about SAP Cloud Platform vs. Salesforce Platform and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.