Pega Platform and Salesforce Platform compete in the enterprise software category, focusing on process automation and customer relationship management. Pega seems to have the upper hand in rapid deployment and flexibility due to its robust no-code capabilities, while Salesforce stands out for its extensive customization and integration features.
Features: Pega Platform offers quick deployment and flexibility through its case management, integration services, and no-code capabilities. It supports rapid prototyping and cloud solutions, which enhance its adaptability to change. Salesforce Platform provides seamless integration, extensive customization options, and a vast array of features, appealing to enterprises seeking comprehensive CRM solutions.
Room for Improvement: Pega users suggest improvements in integration, pricing models, and robotic process automation. Its complexity and need for better support have also been noted. Salesforce could benefit from more pricing flexibility, improved search functionalities, and simpler configuration, balancing its rich features with reduced complexity and cost.
Ease of Deployment and Customer Service: Pega offers a flexible deployment model supporting cloud and on-premises setups but faces challenges with inconsistent customer service. Salesforce excels in public cloud deployments and has a strong partner ecosystem, but complex issues often require intensive collaboration with Salesforce for resolution.
Pricing and ROI: Pega's pricing targets larger enterprises, with significant initial investment justified by a high ROI through efficiency and process optimization. Salesforce also commands high pricing with complex licensing models, primarily geared towards large enterprises, but offers custom agreements and strong ROI, leveraging its rich enterprise capabilities.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Salesforce's scalability was not a problem.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
The pricing is expensive, and this is an issue.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
The most valuable features of Salesforce are its level of customization and integration.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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