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Camunda vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.2
Camunda's support is helpful but inconsistent, with enterprise users benefiting more, while smaller businesses face pricing and support challenges.
Sentiment score
6.9
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
They provide better support for the enterprise edition.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
 

Room For Improvement

Sentiment score
4.7
Camunda users seek better navigation, customization, integrations, documentation, security, language support, performance, visualization, and support services improvements.
Sentiment score
4.3
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
More open documentation would be beneficial to understand the deployment process better and facilitate easier setup.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Scalability Issues

Sentiment score
6.9
Camunda offers scalability with technologies like Spring Boot and Docker, though database dependencies and auto-scaling improvements remain challenges.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
Camunda offers a high level of scalability, especially when using its SaaS model, which manages and scales implementations automatically.
 

Setup Cost

Sentiment score
5.7
Camunda's enterprise version is costly, prompting many to choose the free edition or seek alternatives for advanced features.
Sentiment score
5.6
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
There is a licensing cost for using the SaaS model and Enterprise edition of Camunda.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
 

Stability Issues

Sentiment score
7.8
Camunda is highly stable and reliable, often scoring 7-10 in stability, with minor issues in integrations and configurations.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
There haven't been any significant outages in my experience with Camunda.
 

Valuable Features

Sentiment score
8.2
Camunda offers lightweight, flexible BPMN 2.0 compliance, open-source access, microservices orchestration, and user-friendly tools for process automation.
Sentiment score
8.3
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
 

Categories and Ranking

Camunda
Ranking in Business Process Management (BPM)
1st
Ranking in Process Automation
1st
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
76
Ranking in other categories
Business Process Design (2nd)
Pega Platform
Ranking in Business Process Management (BPM)
3rd
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Rapid Application Development Software (5th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of Camunda is 22.1%, up from 21.2% compared to the previous year. The mindshare of Pega Platform is 5.7%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Peter Broucke - PeerSpot reviewer
Support is good (even the basic one), documentation is readily available and matches the need for agile development
Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.
Balaji  Choda - PeerSpot reviewer
Cost-effective wwith good automation and enhanced UI flexibility
Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Manufacturing Company
6%
Government
6%
Financial Services Firm
27%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Camunda BPM
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Learn More

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Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Camunda vs. Pega Platform and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.