My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could not get it right immediately. However, Pega BPM comes with a detailed explanation. We resorted to it and after some reading, we tried again and set it up properly. Since then, we have not had any problems and have not had to resort to customer support, so I am unsure how they will respond. But if they are as reliable as their product, they will be of good use to you.
I have not encountered issues while using Pega BPM, but I have had questions since this tool is the first of its kind that I am using. When my colleagues with more IT knowledge than me could not assist me, I turned to the customer support of Pega. You have to make a ticket and they will respond to you within a certain time frame, likely depending on the complexity of your issue or question. The few times I have written to them, they have provided me with quick responses. Overall, I think, as with any product, you may encounter drawbacks or issues, depending on your line of work. But the company supplies you with good support which can help you in different situations.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations. Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience...
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could not get it right immediately. However, Pega BPM comes with a detailed explanation. We resorted to it and after some reading, we tried again and set it up properly. Since then, we have not had any problems and have not had to resort to customer support, so I am unsure how they will respond. But if they are as reliable as their product, they will be of good use to you.
I have not encountered issues while using Pega BPM, but I have had questions since this tool is the first of its kind that I am using. When my colleagues with more IT knowledge than me could not assist me, I turned to the customer support of Pega. You have to make a ticket and they will respond to you within a certain time frame, likely depending on the complexity of your issue or question. The few times I have written to them, they have provided me with quick responses. Overall, I think, as with any product, you may encounter drawbacks or issues, depending on your line of work. But the company supplies you with good support which can help you in different situations.