What is your primary use case for Pega BPM?

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation.

I work in the automobile industry, and I generally use Pega for automating regulations and warranty applications.

The primary use case for this solution is business process management within a local bank. The environment involves handling various banking operations and customer interactions, where the solution aids in streamlining and automating processes.

We had an audit team for order management, primarily focused on mobile communications. This encompassed tasks such as SIM card dispatch and user configurations.

We use Pega BPM for backups, consumers, markets, payments, loans, etc.

Our company is the service provider for Pega BPM; we act as the IACs for three products from Pega. We recommend a product to our company's customers based on the requirement and their budget. If a customer is looking for a platform at the enterprise level, which comprises customer service, case management, BPM, and mobile features, our company recommends Pega BPM to them. When customers look for standalone applications, not at the enterprise level but a quick local platform they want to build some applications with, such as a leave management system or an attendance system, then we recommend other solutions than Pega. When an enterprise-level platform is required, which is Pro Code, our company recommends Comodo. If someone is looking for a case management platform to perform the BPM and native operations using native mobile apps but not the front-end processes, this is where our company will always recommend Comodo.

I use the product for process orchestration purposes.

Regarding the primary use cases of Pega BPM, I can say that my company deals with multiple domains, like the government sector, banking, financial institutions, telecom, health care, and multiple domains that require Pega BPM.

We use Pega BPM for one of the finance applications and the different order and demand management.

The company has a strategic partnership with Pega. I was the general sales manager.

We are using Pega BPM for all the major domains, insurance, banking, FMCG, and telecom.

This solution is useful for business process management if you have any banking solutions or need to manage a process. Maybe a very simple example could be a loan approval process where you need to upload your documents and have them be verified by users. In other words, you have a methodical process in place that encompasses reviews. It can be anything, it might be an order that you have placed on Amazon which needs to go through another. Anything that involves a methodical process is a good fit for Pega as a product.

Pega BPM is a business process management tool, and a use case for it is case management. There's a problem statement; for example, for bank support, where you need to work on customer onboarding, you'll find customer details verified by a bank authority. Once the detail is verified, the customer will be onboarded. Pega BPM will handle the three steps or stages. You have to create a case where onboarding will be one stage, verification another stage, and then customer registration as another stage, and Pega BPM takes care of the stages or process model.

Pega BPM is used by us for customer onboarding, support, and care.

They use it for marketing and case management. It is also used for workflow process automation and market intelligence, using the solution’s AI capabilities.

We support clients who use this solution. We have had a client who used Pega in London at their headquarters and in their data center operations in India. They installed Pega in the UK, but they wanted to run the applications from the data center in India. They wanted to give access to all the business users across the world in more than 12 different countries. The client used SAP for their business system, Pega for the business process management and UiPath for automation.

We are developing campaigns and business solutions on top of Pega. It is a part of the campaign management solution that we have. We are also using it for the core business. We are offering personalized content, personalized product, and personalized information for each of our customers. Pega is one of the main products for us for pricing, catalog, and content. It is being used for everything.

We use this solution for HR automation or HR service delivery.

I am currently using it in my current organization. I have recently joined a new organization that also uses Pega, but in my previous organization, we used Pega for a couple of use cases where we set up automated workflows and other things. We were doing straight-through processing and had everything set up. And we had RPA, and BluePrism bots there that we wanted to decommission, we set up Pega to do so. We had issues with RP as a technology, as well as numerous challenges with some critical processes. Now, what used to always fail, too many bots and too many handoffs, both human and automated, is where we thought we would build APIs and integrate Pega.

Our use case for Pega BPM is BFS process management. Earlier, we were facing some challenges such as using the end numbers of applications, but now we are careful. Decision-making took too much time in the past, but now that can be done within a few hours or a few days. For example, when managing a claim, that used to take almost five days to a week. Now, that would only take two to three hours in terms of resolving issues. The processes are much faster now in Pega BPM, in particular, almost ten times faster.

Pega BPM can be deployed on-premise and in the cloud. All the scalability issues are addressed with Pega BPM because you can create enterprise-grade solutions with the architecture it has. Pega BPM has a use case in every sector and area, such as manufacturing, insurance, vendor suppliers, and vendor collaboration hubs.

If you search on Google, basically you will see a lot of use cases that you can implement. Wherever you have a kind of automation, a case management, a kind of logic, a kind of an exhaustive process flow where a particular task will flow from one group to another. In all those situations, Pega can be a very good fit. Nowadays, Pega provides machine learning, automation intelligence, DevOps, et cetera. Whatever is as per market standard, those are there in Pega. Pega has lots of industry solutions as well which are targeted for specific industries such as financial, healthcare, or insurance. The product helps you to build faster. Pega is a niche product and any workflow management kind of use case, or maybe automation kind of use case can be implemented using Pega. The only thing that you need, is the right skillset. Pega is a very customizable product. You need to know the product very well to implement it to a proper standard. Pega has been on the market for quite a long time. I'm working with Pega for the last 15 years and they always have a lot of new features.

I am the Head of Digital Transformation at my organization. Currently, I am implementing Pega for my customers. All of our customers want payment and collection solutions implemented. We have multiple projects that have many use cases for Pega. For example, one client is in the insurance industry that uses insurance data. Another customer is in banking where we implemented a customer service system. Pega can implement an automation system that catches incoming emails and can automatically triage and route them.

I use Pega BPM to automate business use cases and integrate third-party application data into applications designed on Pega Platform.

I mainly use Pega BPM to look at conversations and try to create a better experience for the customer.

We use the solution basically to run any custom process that the client wants to have, or needs to run their business on. For example, the approval process or any kind of business process that can be run using the Pega Platform.

Our use case of this solution is for clinical case management. I'm the senior vice president of the company and we are customers and end users of Pega BPM.

We are a strategy consultancy for someone who is looking for a Low-code No-code platform for the utilization of digitized service processes. We can determine if Pega BPM is the right fit for them because it can be deployed on the Cloud,on-premise, Kubernetes, and Dockers. We are in discussions with customers with many other solutions, such as OutSystems and Mendix. From a strategic point of view. We're not going to implement only one service tomorrow. We mostly use European providers. We do not use hyper scalers because of privacy concerns, such as Google, Microsoft, and Amazon. We use Pega BPM for simple service management processes. We are a consultancy that works for the government. We look at public services and how public services can be supported. These new types of workflow technologies where you to have end-to-end case management. They can be used for public services processes that are created on these platforms.

Pega is an Intelligent Automation Platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area.

I've been using Pega BPM for insurance underwriting, claims management, and pricing.

We have two different projects right now using Pega BPM. In one we are doing a migration of applications regarding claims, and the process requires orchestration between different providers that this company needs to organize the work. When you have a claim and you need a repair for something, we need to organize the work that we send to the provider. One, for example, is doing water claims. Another one could be about car claims. These are our main processes right now for Pega BPM. The other project is regarding onboarding customers in a bank. We use Pega to orchestrate the different aspects we need to complete the onboarding for our customer. One project is on-premise and another one is on cloud, but we started using the Pega cloud and right now we are migrating to Azure Cloud,

My primary use case is for process modeling.

For an upcoming project, my manager told us to look at all the different capabilities between the Pega, Appian, and the Camunda. We don't know the use case yet. We need to know the use case, however, at this point, we are just exploring different tools, BPM tools.

Pega BPM is a business process management tool that can be used to build enterprise applications.

It is a multi-tenant offering for developing applications. We have its latest version.

The solution can be used to quickly manage and monitor processes in your organization.

We are using Pega for developing our workflow applications.

The solution is basically a quoting application. When insurance brokers or internal users have to call or do insurance quotes for commercial insurance, we use Pega. The insurance we cover is for outdoor coverage and for a casualty to property, as well as casualty insurance.

We use it for some insurance companies for underwriting.

We are using Pega for content management and as a ticket management system.

The use cases vary. The solution is useful for various types of processes such as client onboarding, opening and processing accounts, policies and quotes, claim registration and reimbursement, underwriting, etc.

We are primarily using the solution for or our authorization workflow.

We primarily use the solution for customer experience. We also use it to create some workflows.

We do not use this solution in my organization. We are consultants and we act as a third-party for our clients. This solution is used to orchestrate processes across different parts of the infrastructure. All of the activities are coordinated and controlled, managed by a unique platform where they can keep track of everything.

We primarily use the solution anywhere we have to manage processes. I have a large portfolio of clients in financial, health care, life sciences, etc., and I use the solution for all of them.

We primarily use the solution for business process management.

We use the Pega BPM platform for helping companies establish, expand, or solidify their business process management and workflows.

The most valuable features of Pega are the integrations that come out of the box. You have extra force in doing some common tasks like OLS, solving situations, or reporting.

Our primary use case for this solution is for case management systems.