Pega Platform Reviews

Name: Pega Platform
Brand: Pega
Rating: 4 (78 reviews)

Vendor: Pega

4.1 out of 5

78 reviews
91% willing to recommend

2,922 followers

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What is Pega Platform?

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

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Pega Platform is the #1 ranked solution in top Business Rules Management solutions, #2 ranked solution in top Process Automation solutions, #3 ranked solution in BPM Software, #6 ranked solution in top Rapid Application Development Software, and #7 ranked solution in top Low-Code Development Platforms. PeerSpot users give Pega Platform an average rating of 8.2 out of 10. Based on the analysis of the 78 most recent Pega Platform reviews, the overall sentiment is positive, with a sentiment score of 7.2. (The highest in the category). Pega Platform is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Pega Platform vs Informatica Intelligent Data Management Cloud (IDMC). Pega Platform is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Helped 813,161 peers since 2012

Featured reviews

Balaji Choda

Manager Acquisition at American Express

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Shibankur Mishra

Senior Consultant at Capgemini

What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.

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Pega Platform mindshare

Product category:

As of October 2024, the mindshare of Pega Platform in the Business Process Management (BPM) category stands at 5.9%, down from 7.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

Key learnings from peers

Last updated Oct 9, 2024

Valuable Features

Pega Platform's most valuable features include case management, rapid prototyping, ease of use, and integration capabilities. Users highlight its low-code environment, enabling quick application development, adaptability, and seamless deployment. Its intuitive UI and powerful APIs streamline processes, offering excellent workflows and robust automation. Pega's architecture supports digital transformation with tools like AI and decision-making capabilities, making it suitable for various industries. The platform's configurability and out-of-the-box functionalities enhance operational efficiency.

"It's an end-to-end solution and a digital transformation tool."
"The product's most valuable features include its adaptability and flexibility, attributed to its Java-based architecture."
"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."

Room for Improvement

Pega Platform requires smoother version upgrades and better pricing options. The user interface and integration capabilities need enhancement. Licensing costs are high, and the learning curve is steep. It should offer more out-of-the-box solutions and improve documentation. Training and support need refinement, while cloud availability and performance can be optimized. The complexity and technical requirements challenge many users, necessitating improvements in AI features, automation, and easier customization to match offerings from competitors.

"The UI layer is a concern since it is native to them and embedded into the code."
"The product's artificial intelligence capabilities could be improved. More advanced AI features could further optimize process automation and decision-making."
"The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve."

ROI

Users report increased efficiency with Pega Platform due to faster solutions, which enhances customer satisfaction. Despite higher costs, Pega provides a significant return on investment, specifically in business process improvements and internal applications. Pega expedites time to market, enables revenue growth through offer generation and upselling, and reduces average call handling time. It also enhances user satisfaction and tracking, showing noticeable improvements typically within a short period, often under six months.

Pricing

Pega Platform's pricing and licensing are perceived as complex and often expensive, with annual fees influenced by user numbers and cases. Large enterprises may benefit from on-premise solutions utilizing internal resources, while medium and small enterprises might opt for cloud deployment to reduce setup times and costs. While some find the platform cost-effective due to its features, others see high expenses, especially for certification and setup. Alternatives may be considered for simpler applications or cost-sensitive situations.

"The product pricing is considered reasonable compared to other solutions in the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

Popular Use Cases

Pega Platform is frequently utilized for business process management and case management across various sectors, including insurance, banking, and government. Clients leverage it for digital transformations, customer onboarding, claims management, HR automation, and operational process automation. It supports end-to-end workflows, offers pre-built integration capabilities, and streamlines processes with automation features, making it a versatile choice for enterprises globally seeking to enhance efficiency and manage complex tasks effectively.

Service and Support

Pega Platform's customer service ranges widely. Many find the support knowledgeable and responsive but sometimes slow, especially for unique issues. The experience depends on having proper contacts and escalations. Some users appreciate quick responses, while others report delays or problems requiring version upgrades. Technical support is generally rated between seven and nine, though some mention room for progress. Community resources add significant value, with multiple users leveraging them effectively. Numerous feedback mentions Pega Platform's support as being costly yet beneficial.

Deployment

Many found Pega Platform's initial setup straightforward, especially when using the cloud option, which simplifies installation and is quick. Conversely, on-premise setups are often more complex, requiring skilled personnel due to integration and infrastructure considerations. Deployment times vary significantly based on project complexity, with some users able to complete in less than a day using cloud solutions, while others reported longer durations, particularly with on-premise configurations.

Scalability

Pega Platform demonstrates strong scalability, supporting a wide range of users and industries, including thousands of active users in large enterprises. Despite occasional performance challenges, users generally find it adaptable for high volumes and diverse business environments. It benefits from robust infrastructure capabilities, facilitating both vertical and horizontal expansions, making it suitable for varied operations and requirements. Proper capacity planning is crucial to manage growth effectively, and users report satisfaction with its adaptability.

Stability

Many users find Pega Platform stable. They deploy applications regularly and praise its performance in complex environments. Some mention encountering glitches but consider them manageable. Stability can fluctuate depending on use cases, especially under heavy tasks. Regular updates enhance reliability. Experienced users face fewer issues, emphasizing design and tuning. Stability ratings vary, often scoring high, although some note improvements are needed. Pega is appreciated for case management, scalability, and long-term presence.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pega Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Retailer

Energy/Utilities Company

Real Estate/Law Firm

Educational Organization

Comms Service Provider

Construction Company

University

Legal Firm

Non Profit

Media Company

Outsourcing Company

Logistics Company

Wholesaler/Distributor

Transportation Company

Performing Arts

Hospitality Company

Wellness & Fitness Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Marketing Services Firm

Compare Pega Platform with alternative products

Learn more about Pega Platform

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega Platform was previously known as Pega BPM, Pegasystems, SmartBPM, PegaRULES.

Pega Platform customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement