Pega Platform Reviews

Name: Pega Platform
Brand: Pega
Rating: 4.1 (82 reviews)

Vendor: Pega

4.1 out of 5

82 reviews
91% willing to recommend

2,936 followers

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What is Pega Platform?

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

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Pega Platform is the #1 ranked solution in top Business Rules Management solutions, #2 ranked solution in top Process Automation solutions, #3 ranked solution in BPM Software, #6 ranked solution in top Rapid Application Development Software, and #7 ranked solution in top Low-Code Development Platforms. PeerSpot users give Pega Platform an average rating of 8.2 out of 10. Pega Platform is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Pega Platform vs Informatica Intelligent Data Management Cloud (IDMC). Pega Platform is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 29% of all views.

Helped 838,533 peers since 2012

Featured reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Shibankur Mishra

Senior Consultant at Capgemini

What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features. Apart from that, I can do most of the integrations with other platforms in PegaRULES. Still, from a development perspective, as a software developer, I would like to see an easier way to implement integrations where I can click a few screens or do less coding for integration. Still, if I have to do any integration, it would be possible in PegaRULES, but it would take two to three hours to complete. I want a more straightforward integration process in the tool because compared to Microsoft Power Platform, another low-code, no-code tool, Microsoft Power Platform is relatively straightforward to integrate with Twitter. You can quickly get the feeds from Twitter. Microsoft Power Platform has an out-of-the-box integration setup with Twitter. Based on this example, PegaRULES could have a more straightforward integration piece. If the tool had more default integration pieces or out-of-the-box integrations with other platforms by default, that would help a lot. For example, Twitter integration, ChatGPT integration, etc., especially because ChatGPT is becoming popular. Otherwise, I'll have to write some custom code and then create the connectors and the HTTP connectors and connect the connectors to the system manually, which takes time. I want default integrations that I can plug and play to make integrations in PegaRULES easier. Integration with the latest AI is a feature I want to see in PegaRULES. For example, an out-of-the-box integration with ChatGPT because I'm working on an integration piece for one of my own POCs, but I need custom coding to build that feature. I need a feature that lets you click a button to integrate PegaRULES with multiple platforms to make the integration process very easy. Less custom coding when it comes to integration is also what I want to see in the tool, though that impacts developers like me rather than the customer experience because it's more the backend.

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Balaji Choda

Architect at American Express

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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Pega Platform mindshare

Product category:

As of February 2025, the mindshare of Pega Platform in the Business Process Management (BPM) category stands at 5.5%, down from 7.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerAnalyst reports

Type	Title	Date
Category	Business Process Management (BPM)	Feb 20, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 20, 2025	Download
Comparison	Pega Platform vs Camunda	Feb 20, 2025	Download
Comparison	Pega Platform vs Apache Airflow	Feb 20, 2025	Download
Comparison	Pega Platform vs IBM BPM	Feb 20, 2025	Download

Title	Rating	Mindshare	Recommending
Informatica Intelligent Data Management Cloud (IDMC)	3.9	1.3%	93%	182 interviews Add to research
Camunda	4.1	21.6%	89%	77 interviews Add to research

Valuable Features

Pega Platform's most valuable features include easy integration, case management, and low-code capabilities. Users appreciate rapid prototyping, the flexibility to adapt workflows, and improved user interfaces. It enables fast deployment and is user-friendly even for beginners. Its unified architecture supports diverse industries, allowing digitization and automation of processes. Pega's robust APIs and ability to manage multiple tasks simultaneously are praised for enhancing efficiency and customer experience.

"Pega's technical support team is very helpful and I would rate them ten out of ten."
"The technical support from Pega is very low, rating a one or two out of ten."
"While there may be stability issues, they are minimal."

Room for Improvement

Pega Platform faces several challenges, including a complex user interface that requires improvement, slow performance, and high costs. The platform's cloud integration and upgrade processes need to be smoother, while additional features like AI and machine learning are desired. Licensing options could be more flexible, and the lack of skilled resources and technical support hampers usability. Overall, there is a need for enhanced documentation, integration capabilities, and a more efficient, user-friendly design.

"The licensing costs are high, and the cost varies between clients."
"The technical support is very low, rated at a one or two out of ten."
"There is a lack of support and community presence in the country, leading to challenges in finding developers."

ROI

Pega Platform enhances efficiency and user satisfaction by expediting solutions and reducing manual tasks, resulting in significant ROI ranging from 30% to 80%. Implementations lead to quicker market time and increased revenue, especially in customer service and offer generation. Despite higher costs, prominent financial institutions and enterprises, including Bank of America and HMRC, recognize its value. Automation improves process tracking and digital footprints, with ROI often realized within six months.

Pricing

Pega Platform's pricing model is complex and varies widely among users. It typically includes high licensing fees and is often considered more expensive than many competitors. Costs are primarily based on user count or cases, with annual licenses being common. While expensive, many users find the features justify the price for larger enterprises. For SMEs, the cloud option offers reduced setup costs. Negotiation on rates is common, especially for high-volume cases.

"The product pricing is considered reasonable compared to other solutions in the market."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

Popular Use Cases

Organizations primarily use Pega Platform for business process management, case management, and digital transformations, often across industries like insurance, banking, finance, healthcare, and government. It facilitates customer onboarding, claims processing, automation, real-time data management, workflow creation, and underwriting. Its out-of-the-box integrations, low-code application development, and customizable modules support diverse operational needs, offering enterprise-wide orchestration and efficiency improvements. Pega is employed for customer experience, content and ticket management, insurance quoting systems, and HR automation.

Service and Support

Pega Platform's support is often praised for responsiveness and expertise, but experiences vary significantly. Some users find the support knowledgeable and quick, rating it high, while others report delays and varying effectiveness, especially with unique issues. Specialized teams and community resources offer aid, yet satisfaction levels fluctuate. Users with strong vendor relationships see faster responses, whereas others mention longer resolution times and occasional reliance on updates for solutions. Most feedback points to good but inconsistent support.

Deployment

Pega Platform's initial setup varies in complexity depending on whether it's cloud-based or on-premises. Cloud deployment is typically straightforward and quick, often requiring minimal personnel and time. On-premises setups are described as more intricate, needing skilled personnel to manage installation and integration. The installation time and resources depend on the implementation scale, project requirements, and whether cloud or on-premise options are chosen.

Scalability

Pega Platform is recognized for its strong scalability, effectively handling varying user volumes and business needs. While some experience occasional performance challenges with increased users, most users report positive outcomes. The platform's ability to scale horizontally and vertically, especially when backed by robust infrastructure, is evident. Pega Platform is widely adopted across industries, supporting both small and large enterprises with diverse requirements. Scalability ratings by users generally reflect high satisfaction with its capabilities.

Stability

Pega Platform is largely stable with few issues and strong case management capabilities. Users frequently deploy to production and find it reliable, though some experience occasional glitches linked to factors like use cases and task volume. Stability scores range from five to nine out of ten. Regular upgrades help maintain robustness. Users note dependencies on correct setup and knowledge, and stable across deployment models. Performance occasionally varies with large-scale operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Pega Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

13%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Energy/Utilities Company

Real Estate/Law Firm

Educational Organization

Retailer

Comms Service Provider

Non Profit

University

Construction Company

Outsourcing Company

Media Company

Legal Firm

Hospitality Company

Wholesaler/Distributor

Performing Arts

Transportation Company

Logistics Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Marketing Services Firm

Consumer Goods Company

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Learn more about Pega Platform

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega Platform was previously known as Pega BPM, Pegasystems, SmartBPM, PegaRULES.

Pega Platform customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement