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Pega Platform pros and cons

Vendor: Pega

4.1 out of 5

78 reviews
91% willing to recommend

2,922 followers

Pros & Cons summary

Pega Platform impresses with fast prototyping and substantial operational support, facilitating automation and enhancing deployment ease through a robust architecture. While its powerful case management and integration stand out, it faces challenges with legacy system integration and high pricing. The platform's learning curve and slow technical support are notable concerns. Cloud offerings and AI improvements require investment to meet expectations, making it essential for tech buyers to weigh benefits against specific needs and costs.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Pega Platform supports fast prototyping and rapid changes to applications, enhancing development speed and agility.

Pega Platform utilizes cloud technologies allowing organizations to develop, test, and release applications confidently and swiftly.

Pega Platform offers powerful case management and integration services that streamline and automate complex business processes.

Pega Platform includes robust business process management features which are scalable and stable, supporting large-scale and complex enterprise requirements.

Pega Platform enables significant operational efficiencies and productivity improvements, such as reducing coding time from hours to minutes.

CONS

Pega Platform's cloud services require extensive refactoring and redesign, leading to challenges in upgrade processes and system integration.

There are performance scalability issues when increasing user numbers, requiring escalations to customer service for resolutions.

Pega Platform exhibits a steep learning curve, necessitating significant training and experience to utilize its capabilities fully.

User expectations for more out-of-the-box features and stronger integration options are not fully met, affecting implementation ease and flexibility.

Pricing models and licensing costs for Pega Platform are seen as excessively expensive, impacting its accessibility for broader user adoption.

Pega Platform Pros review quotes

Shibankur Mishra

Senior Consultant at Capgemini

Jan 27, 2023

What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference.

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MK

MallikKesavaraju

Scaled Agile Consultant at Anthem Blue Cross Blue Shield

Jul 22, 2020

The solution's case management is its most valuable aspect.

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Associate Director at Areteans

Nov 24, 2022

The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process.

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Sidhartha Mohanty

Co-Founder and Chief Technology Officer at Areteans

Oct 28, 2022

We find the product to be scalable.

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LP

reviewer1939728

Architect at a financial services firm with 10,001+ employees

Aug 15, 2022

They're pretty easy to create, and they're pretty easy to deploy.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Jun 21, 2024

Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast.

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CP

MEA Head at Aaseya IT Services Pvt. Ltd.

Apr 16, 2024

Pega is the leader in business process management solutions

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AS

Financial Analyst at a tech services company with 1-10 employees

Jun 2, 2019

Powerful, full-featured business process management with excellent support

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SS

reviewer1621662

Senior Manager at Accenture

Jun 23, 2022

The product helps you to build faster.

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VB

Vanessa-Blazquez

Advanced App Engineering Sr Manager at Accenture

Dec 22, 2021

The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product.

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Pega Platform Cons review quotes

Shibankur Mishra

Senior Consultant at Capgemini

Jan 27, 2023

What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features.

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MK

MallikKesavaraju

Scaled Agile Consultant at Anthem Blue Cross Blue Shield

Jul 22, 2020

They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.

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Associate Director at Areteans

Nov 24, 2022

An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise.

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Free Report: Pega Platform Reviews and More

Learn what your peers think about Pega Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.

813,161 professionals have used our research since 2012.

Sidhartha Mohanty

Co-Founder and Chief Technology Officer at Areteans

Oct 28, 2022

Customers expect more out-of-the-box solutions.

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LP

reviewer1939728

Architect at a financial services firm with 10,001+ employees

Aug 15, 2022

I've spent some hands-on time with the platform, and you can do those things, and it is all low code, but is it as easy as they make it sound? No. That's my two cents. For example, if I want to do something, there is no way to switch from low code. I just want to do a simple If-Then-Else rule, but I have to go through their low-code tool and do dragging and dropping. I'm a development person, and in my opinion, even some business users could do this easier. There is no way to go back and forth to an editor where I can just type in an If-Then-Else rule, which would be much faster than drawing in their low-code editor. They don't support that. They lead you too much.

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Mallik-Kesavaraju

Independent Consultant at Selfemployed

Jun 21, 2024

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve.

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CP

MEA Head at Aaseya IT Services Pvt. Ltd.

Apr 16, 2024

The UI cannot be customized in the solution

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AS

Financial Analyst at a tech services company with 1-10 employees

Jun 2, 2019

Lack of stronger cloud support is somewhat inconvenient for users and implementation.

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SS

reviewer1621662

Senior Manager at Accenture

Jun 23, 2022

The initial setup takes time.

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VB

Vanessa-Blazquez

Advanced App Engineering Sr Manager at Accenture

Dec 22, 2021

The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn.

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Show 10 more reviews (out of 76)

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