Pega Platform and ARIS BPA compete in the business process management category, with Pega having the upper hand due to its low-code environment and rapid prototyping capabilities.
Features: Pega Platform offers a low-code environment, rapid prototyping, and scalable cloud solutions. It includes case management capabilities that aid in efficient business processes. ARIS BPA excels in process modeling, offering a comprehensive suite for detailed process documentation and analysis, which integrates well with enterprise software like SAP.
Room for Improvement: Pega Platform needs UI customization enhancements, better cloud availability, and more competitive pricing. ARIS BPA is challenged by its high cost and complexity in integrating with tools due to limited APIs. Users find it difficult to generate custom reports and navigate as new users.
Ease of Deployment and Customer Service: Pega Platform supports on-premises, public, and hybrid cloud deployments, yet it requires specialized knowledge for implementation. Customer service satisfaction varies, while ARIS BPA supports similar deployment options with reliable customer service, although issue resolution can be slow for new users.
Pricing and ROI: Pega Platform's pricing is high, affecting ROI potential, but its comprehensive features are acknowledged for yielding substantial returns. ARIS BPA's high pricing is justified by its enterprise-level capabilities, though its complex licensing model requires negotiation. Both solutions offer significant ROI when effectively utilized.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.
What makes the difference?
ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.