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Camunda vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Camunda
Ranking in Process Automation
1st
Average Rating
8.2
Number of Reviews
75
Ranking in other categories
Business Process Design (2nd), Business Process Management (BPM) (1st)
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Camunda is 29.2%, up from 27.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Peter Broucke - PeerSpot reviewer
Apr 23, 2024
Support is good (even the basic one), documentation is readily available and matches the need for agile development
Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.
ShaheenKapery - PeerSpot reviewer
May 24, 2024
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Camunda Platform is better than IBM BPM, and Azure. It is more elaborate."
"We have the ability to modify the product if we need to, and that comes in handy whenever we need to add new functionality and features."
"We like the idea of working with Cawemo because it enables us to keep on working, remotely or not. It allows us to collaborate between areas. It's easy to model and easy to use"
"It allows me to present or to demonstrate the business process flow, visually, without having to resort to PowerPoint, Visio, or other products."
"The most valuable features are the workflow, the task list, and the modeler where we use VPN."
"The solution is good for data models."
"Camunda seems to have a lot of traction, maturity, and stability. It also matches the need for agile development."
"Camunda's process diagram creation and deployment is very easy."
"There are a lot of ready to use orchestration custom packs."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The solution effectively automates business processes."
"It's scalable."
"Great with IT processes and business processes."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It has competitive AI capabilities."
"The iTerm suite is also crucial for visibility and optimization."
 

Cons

"Without a proper frontend, the business cannot effectively use the platform."
"Collaborations and process documentation in Camunda Platform are areas with shortcomings that need improvement."
"The user interface needs improvement. It should be more tailored to the end-user and offer a better user experience design over the user interface itself."
"I don't like the UI of the Camunda Platform, I have found the Signavio solution to be much better for me to create the process designs and execute them. Additionally, I have found the tools in the Camunda Platform are not compatible with some of my other tools. They should improve this in the future."
"The support offered by the product is an area of concern where improvements are required."
"It lacks some preset features and configurations which would make it more plug-and-play for customers."
"It's costly and not accessible for small enterprises or startups. It would be great if Camunda offered a tier plan for smaller companies."
"The product's initial setup phase is difficult for beginners."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"I would like a user experience module to be added."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There can be gaps in integration."
"The deployment requires awareness among the project staff."
"Efficiency of some features could be improved."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"It is a highly complex platform to work on."
 

Pricing and Cost Advice

"We use Camunda's community edition, which is free."
"There is a bit of scope for improvement in how the licensing and pricing are done. They are based on the number of processing instances you execute on the cluster... but on the self-hosted mode, the pricing model should be customized."
"Camunda Platform is an open-source product."
"There is an open-source version available, that in its core features (workflow and decision engine, modeler) is exactly the same as in the enterprise version."
"The product is expensive for a small or medium-sized company."
"We are using the paid edition because there is no separate support and service license yet. We are yet to find a suitable licensing model for Camunda because we only use the engine, and we have implemented our solution around Camunda Cloud. So, we are mainly interested in the support and service, and that's what we mainly use in the paid edition."
"The price of the solution is reasonable."
"Its price is decent. Everything is included in the license. The Community version is also good to start with. We are using the Community version."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Manufacturing Company
7%
Government
6%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
 

Also Known As

Camunda BPM
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda vs. ServiceNow Orchestration and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.