Try our new research platform with insights from 80,000+ expert users

Microsoft System Center Orchestrator vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft System Center Orc...
Ranking in Process Automation
25th
Average Rating
7.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 1.0%, up from 1.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Dan Campeanu - PeerSpot reviewer
Mar 12, 2024
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.
ShaheenKapery - PeerSpot reviewer
May 24, 2024
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It can manage multiple servers and workstations from a single location."
"Automation is the most valuable feature of the solution."
"The iTerm suite is also crucial for visibility and optimization."
"It has competitive AI capabilities."
"There are a lot of ready to use orchestration custom packs."
"It's probably the best product out there."
"It's scalable."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
 

Cons

"The product's management aspect needs enhancement."
"I find the Orchestrator UI to be problematic."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The deployment requires awareness among the project staff."
"I would like a user experience module to be added."
"We cannot perform GUI automation using the tool."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"There can be gaps in integration."
 

Pricing and Cost Advice

"We obtained a license that bundled Windows Server with System Center at no additional cost."
"I give the cost of the solution a five out of ten."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"It is not very expensive."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
815,854 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
Computer Software Company
9%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft System Center Orchestrator?
It can manage multiple servers and workstations from a single location.
What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?
The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.
What needs improvement with Microsoft System Center Orchestrator?
The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
 

Also Known As

MS System Center Orchestrator
No data available
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Microsoft System Center Orchestrator vs. ServiceNow Orchestration and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.