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Microsoft System Center Orchestrator vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft System Center Orc...
Ranking in Process Automation
19th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of Microsoft System Center Orchestrator is 0.9%, up from 0.9% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Dan Campeanu - PeerSpot reviewer
Automates tasks and manages multiple servers from a central location
The initial setup was quite complex. It required careful preparation of installation steps, as many tasks were not automated as expected. Special attention was needed to prepare groups, users, and permissions at each step to ensure a smooth setup process. Please do so accurately to avoid having to start over. Challenges encountered during deployment included issues with installation and configuration and difficulties detecting machines and executing tasks as expected. Some solutions were found through trial and error during installation, while others were discovered through recommendations from other users. Despite these challenges, the deployment and rollout of Orchestrator took approximately one and a half months to ensure proper functionality.
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation is the most valuable feature of the solution."
"It can manage multiple servers and workstations from a single location."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"It has competitive AI capabilities."
"The solution effectively automates business processes."
"It is a very stable product, highly affordable."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"It's probably the best product out there."
"The data visualization is good."
 

Cons

"I find the Orchestrator UI to be problematic."
"The product's management aspect needs enhancement."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"Efficiency of some features could be improved."
"It is a highly complex platform to work on."
"The deployment requires awareness among the project staff."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"We cannot perform GUI automation using the tool."
"There can be gaps in integration."
"I would like a user experience module to be added."
 

Pricing and Cost Advice

"I give the cost of the solution a five out of ten."
"We obtained a license that bundled Windows Server with System Center at no additional cost."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is not very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
20%
Computer Software Company
12%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft System Center Orchestrator?
It can manage multiple servers and workstations from a single location.
What is your experience regarding pricing and costs for Microsoft System Center Orchestrator?
The platform was almost free of cost for us. We obtained a license that bundled Windows Server with System Center at no additional cost.
What needs improvement with Microsoft System Center Orchestrator?
The product's management aspect needs enhancement. It affects the visibility of powerful scripts that were previously accessible. Furthermore, the focus is shifting towards cloud-based features, sp...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
 

Also Known As

MS System Center Orchestrator
No data available
 

Overview

 

Sample Customers

Information Not Available
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Microsoft System Center Orchestrator vs. ServiceNow Orchestration and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.