ServiceNow Orchestration offers valuable features like ease of use with drag-and-drop workflows, integration with Microsoft products, cloud service automation, and scalable, configurable interfaces. Its IT and business process support brings enterprise functionalities together, enhancing data visualization, service mapping, and AI ops. Users appreciate its stability and API integration, enabling seamless task automation and communication. The interface is user-friendly, contributing to fast implementation and competitive edge.
- "It is a very stable product, highly affordable."
- "It has competitive AI capabilities."
- "Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
ServiceNow Orchestration requires enhancements in developer-friendliness, connector updates, integration options, and pricing. Technical support responsiveness and automation capabilities need improvement. Interface flexibility and user experience measurement could be better. Event monitoring and upgrade management require attention, while complexity in workflow and initial setup pose challenges. Automatic remediation, especially with third-party tool integration, is essential. Enhanced cost-effectiveness and offering bundled products could address concerns about their rigid structure and the slow pace of release updates.
- "It is a highly complex platform to work on."
- "Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
- "ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
