F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #27 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.8. F5 holds a 0.2% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 77% of F5 users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 12 F5 BIG-IQ reviews

234 Views
109 Comparison Views

77% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,275 Views
1,598 Comparison Views

92% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: January 2025).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

27th

Average Rating

7.4

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.2%, down from 0.4% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Nikolay Dimitrov

Cyber Security Engineer at Paysafe / IBM

A central management system to manage and monitor a bunch of different BIG-IP devices

A new user should consider what they want to use F5 BIG-IQ. The solution can be used for configuration management or monitoring. The solution can also be used for configuration management and monitoring together. So, users have to select their use cases before choosing F5 BIG-IQ. When you have a lot of devices, you need to improve them. F5 BIG-IQ is a product for big companies with many F5 BIG-IP devices. You don't need the solution if you've got fewer devices, like 10 to 20 devices. F5 BIG-IQ has the ability to generate a lot of good statistics to troubleshoot latency issues with web applications. Overall, I rate the solution seven and a half out of ten.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"F5 BIG-IQ is a central management system for the BIG-IP."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"Scalability: To move from larger boxes to smaller boxes, along with virtualization. So, we are not locked into a particular size."

"The GUI is fine, at least from an engineer's perspective."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"The reporting feature is quite good."

"The backup, monitoring and logging are the best features."

"F5 BIG-IQ has always provided us with great support."

More F5 BIG-IQ pros

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's scalable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The product has a flexible interface for development."

"The iTerm suite is also crucial for visibility and optimization."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The solution effectively automates business processes."

"There are a lot of ready to use orchestration custom packs."

More ServiceNow Orchestration pros

Cons

"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."

"Integration with VAS is something that they need to work on."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"Sometimes the solution does not work."

"The solution should improve pricing. It's expensive in comparison to other American solutions."

"The solution's rSeries has been made free, and iSeries should be made free as well."

"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."

More F5 BIG-IQ cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The deployment requires awareness among the project staff."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"I would like a user experience module to be added."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"Efficiency of some features could be improved."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"I would like the product to be cheaper."

"Users have to pay an annual subscription fee for the solution's iSeries."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

Energy/Utilities Company

13%

Manufacturing Company

13%

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about F5 BIG-IQ?

F5 BIG-IQ is a central management system for the BIG-IP.

See all answers

What is your experience regarding pricing and costs for F5 BIG-IQ?

F5 BIG-IQ is a cheap solution.

See all answers

What needs improvement with F5 BIG-IQ?

F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs. It's a little bit complex with respect to statistics gathering.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

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Product Reports

Buyer's Guide

F5 BIG-IQ

January 2025

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

December 2024

Download ServiceNow Orchestration product report

Learn More

ServiceNow

Overview

F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.

BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:

BIG-IP Local Traffic Manager™ (LTM)
F5 Advanced Web Application Firewall™ (WAF)
BIG-IP Advanced Firewall Manager™ (AFM)
F5 SSL Orchestrator®
F5 DDoS Hybrid Defender®
BIG-IP Access Policy Manager® (APM)
F5 Secure Web Gateway Services
BIG-IP DNS

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

January 2025

Free Report: F5 BIG-IQ vs. ServiceNow Orchestration

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