F5 BIG-IQ vs ServiceNow Orchestration comparison

F5 and ServiceNow are both solutions in the Process Automation category. F5 is ranked #27 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.3. F5 holds a 0.2% mindshare in PA, compared to ServiceNow’s 4.1% mindshare. Additionally, 80% of F5 users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

F5 BIG-IQ

Read 14 F5 BIG-IQ reviews

246 Views
91 Comparison Views

80% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

F5 BIG-IQ

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

F5 BIG-IQ and ServiceNow Orchestration compete in IT management and orchestration. ServiceNow Orchestration appears superior in feature richness, despite F5 BIG-IQ's favorable pricing and support.

Features: F5 BIG-IQ enhances network management with centralized control of BIG-IP devices, simplifies complex infrastructures, and reduces error propensity during policy implementation. ServiceNow Orchestration offers robust workflow automation, extensive ITSM integration, and the ability to automate business processes efficiently, with a user-friendly interface accessible via a simple URL.

Room for Improvement: F5 BIG-IQ could improve its integration capabilities with non-F5 products, offer more flexible deployment options, and enhance its user interface for non-experts. ServiceNow Orchestration may benefit from a reduction in initial setup complexity, more intuitive network connectivity testing, and an improved ability to conduct regular administrator connectivity tests.

Ease of Deployment and Customer Service: F5 BIG-IQ provides streamlined integration into networking environments with effective customer support. ServiceNow Orchestration offers cloud-based deployment with customizable workflows, resulting in a flexible approach that may take more time to set up but ensures strong ongoing support.

Pricing and ROI: F5 BIG-IQ's lower upfront costs make it appealing for quick ROI focused on network management. ServiceNow Orchestration requires a higher initial investment but delivers significant ROI through enhanced automation and improved business process efficiency.

To learn more, read our detailed F5 BIG-IQ vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

F5 BIG-IQ

Ranking in Process Automation

27th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of F5 BIG-IQ is 0.2%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

AshutoshMalik

IT Architect at kyndryl

Seamless migration enhances user management for data center administrators

The product is excellent. It is easily manageable and user-friendly for administrators working on both the GUI and CLI. The best part is the seamless migration of the configuration from one box to another, even when hardware changes. This is particularly beneficial during migrations from old boxes to new ones. While other vendors might have issues, F5 BIG-IQ ( /products/f5-big-iq-reviews ) provides a smooth transition.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup, monitoring and logging are the best features."

"It is quite good in a large environment where I have multiple devices; it is easy to manage the devices."

"The GUI is fine, at least from an engineer's perspective."

"The best aspect of the solution is that we can have everything integrated with a rather large capacity in order to personalize and configure specific rules."

"F5 BIG-IQ has always provided us with great support."

"The most valuable features are load balancing and WAF."

"Features like AFM, the gateway, and Global DNS are the coolest features that save work for us."

"F5 BIG-IQ is a central management system for the BIG-IP."

More F5 BIG-IQ pros

"It has competitive AI capabilities."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"Great with IT processes and business processes."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The data visualization is good."

"It's probably the best product out there."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

More ServiceNow Orchestration pros

Cons

"Integration with VAS is something that they need to work on."

"They could use YAML or JSON if they wanted to make it a little bit easier for us."

"The shell, kernel, or Linux has something like a delay, especially with the Virtual Edition, when you are trying to implement it in the cloud and you want to access it remotely with web management. It would be great if they could improve their kernel. It was difficult for me, especially when I got started with BIG-IP. I was struggling to find which commands work with it. If you want to work with it, you have to be a Linux guy."

"A bug caused me to lose all the configuration."

"F5 BIG-IQ should improve by being a complete certificate management solution because currently, it is only for Venafi. Other automation platforms, should be added."

"From a hands-on experience perspective, more resources should be available on the Internet, like labs and lab preparations."

"There are a lot of scripts available on the internet for people who know how to use them, but with a graphical interface, it would be easier for new users."

"F5 BIG-IQ is a complex solution, and it cannot manage everything related to BIG-IPs."

More F5 BIG-IQ cons

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

"There can be gaps in integration."

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I would like the product to be cheaper."

"There is only one licensing fee for F5 BIG-IQ and everything is included in the price."

"F5 BIG-IQ is a cheap solution."

"Users have to pay an annual subscription fee for the solution's iSeries."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about F5 BIG-IQ?

F5 BIG-IQ is a central management system for the BIG-IP.

See all answers

What is your experience regarding pricing and costs for F5 BIG-IQ?

F5 BIG-IQ is a cheap solution.

See all answers

What needs improvement with F5 BIG-IQ?

From the study material point of view, there are multiple certifications available. The challenge is there is hardly any study material available that can be referred to or used as a study material...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

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Product Reports

Buyer's Guide

F5 BIG-IQ

April 2025

Download F5 BIG-IQ product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Overview

F5® BIG-IQ® Centralized Management provides a unified point of visibility and control for the entire F5 portfolio, ensuring administrators remain aware on the pulse of F5 devices, modules, and licenses and enabling them to deliver optimal application availability, performance, and security.

BIG-IQ manages policies,licenses, SSL certificates, BIG-IP images, and configurations for F5 appliances and for the following BIG-IP moduals across hardware and virtual editions:

BIG-IP Local Traffic Manager™ (LTM)
F5 Advanced Web Application Firewall™ (WAF)
BIG-IP Advanced Firewall Manager™ (AFM)
F5 SSL Orchestrator®
F5 DDoS Hybrid Defender®
BIG-IP Access Policy Manager® (APM)
F5 Secure Web Gateway Services
BIG-IP DNS

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Information Not Available

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

F5 BIG-IQ vs. ServiceNow Orchestration

April 2025

Free Report: F5 BIG-IQ vs. ServiceNow Orchestration

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