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ServiceNow Orchestration vs Temporal comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Temporal
Ranking in Process Automation
8th
Average Rating
8.6
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
May 24, 2024
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
AbhishekDash - PeerSpot reviewer
Aug 8, 2024
Orchestrates infrastructure tasks like deployment, deletion, and management
Temporal focus on developers rather than business users. In contrast to older workflow orchestration engines like Camunda, which are more business-oriented and strongly emphasize UI and workflow authoring, Temporal is geared toward developers. It provides extensive capabilities for building complex workflows. A standout feature of Temporal is its handling of long-running workflows, a significant advantage over many other solutions. Temporal excels in managing distributed transactions and application state durability, especially in microservice environments where transactions might fail due to network issues. Temporal simplifies these challenges by managing retries, fail-safes, and circuit breakers. As a result, developers don't need to implement these features manually; Temporal handles them implicitly, though it also allows for tuning based on specific needs.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data visualization is good."
"The product has a flexible interface for development."
"There are a lot of ready to use orchestration custom packs."
"It's probably the best product out there."
"Great with IT processes and business processes."
"The solution effectively automates business processes."
"The iTerm suite is also crucial for visibility and optimization."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"Temporal focus on developers rather than business users."
"It's easy to get started and user-friendly."
"The solution's most valuable feature is its ability to retry from an interrupted state."
"Temporal provides visibility into workflow progress and analytics and supports scheduled tasks with customizable settings, making it very convenient."
"The solution's most valuable feature is its ability to fix things quickly."
"The tool is easy for a beginner to learn. The documentation covers activities, workflows, workers, servers, and more. While more examples could be beneficial, the existing resources are good enough to help you get started. There are also YouTube videos available that can provide additional context. The Slack community for Temporal is very active and helpful, similar to Stack Overflow, where you can find answers to a wide range of questions from basic to advanced levels. If you have a unique question, the community is responsive and provides knowledgeable support."
"We like the fact that the whole process is durable, which is very useful to us."
"The solution's most valuable features include its ability to simplify the management of complex workflows, improve system resilience and fault tolerance, and reduce the need for extensive boilerplate code."
 

Cons

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Efficiency of some features could be improved."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There can be gaps in integration."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"We cannot perform GUI automation using the tool."
"We previously faced issues with the solution's patch system."
"Temporal doesn't have built-in data storage to store the state of the ongoing execution."
"Temporal could be improved by making it more user-friendly for beginners and non-technical staff, ensuring easier integration and usability across different use cases."
"There are areas where Temporal could improve. For instance, calling multiple microservices with Temporal introduces latency due to workflow registration and analytics overhead."
"One area for the product improvement is the learning curve."
"Temporal images aren’t FIPS compliant, and we have to be FIPS compliant."
"Temporal lacks many resources, like YouTube videos, which users can use to learn or refer to if they get stuck with the solution."
"Temporal's debugging is a bit complex."
 

Pricing and Cost Advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
"The solution is costly and orchestrations are very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
"The tool is open source under the MIT license, so there are no hidden fees. You can freely use everything on their GitHub and Docker images."
"The savings weren't as big as we initially expected, but they were pretty great from a developer's perspective."
"It is worth the price."
"Temporal is open-source and free to use, which is great. We didn't have to pay for any premium features."
"Temporal is a free, open-source tool."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
Financial Services Firm
29%
Computer Software Company
23%
Retailer
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
What is your experience regarding pricing and costs for Temporal?
Temporal OSS is expensive in infrastructure, but it brings back the reliability that companies need.
What needs improvement with Temporal?
The actual user interface is still in its early stages. It’s very basic. Users don’t really have a complex permission model yet. Users don’t really have ways to automate things like, for example, p...
What is your primary use case for Temporal?
We [my company] use it to run a large workload. We have a set of security scans we want to perform, and we distribute them over a full day, that’s over 24 hours. We use it to orchestrate all the st...
 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Information Not Available
Find out what your peers are saying about ServiceNow Orchestration vs. Temporal and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.