ServiceNow Orchestration vs Temporal comparison

ServiceNow and Temporal Technologies are both solutions in the Process Automation category. ServiceNow is ranked #11 with an average rating of 8.8, while Temporal Technologies is ranked #7 with an average rating of 8.6. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 94% of Temporal Technologies users who would recommend it.

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,275 Views
1,598 Comparison Views

92% willing to recommend

Temporal

Read 17 Temporal reviews

901 Views
696 Comparison Views

94% willing to recommend

ServiceNow Orchestration

Temporal

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow Orchestration and Temporal are competing products in the workflow automation category. ServiceNow Orchestration has the upper hand in established enterprise environments due to its extensive integration capabilities, while Temporal offers more flexibility and scalability for developers.

Features: ServiceNow Orchestration includes robust integration options for multi-system environments, seamless automation of complex workflows, and strong support for enterprise ITSM transitioning to ESM. Its ability to spin cloud services automatically on approval and integrate with Microsoft products offers an edge for complex tasks. Temporal provides excellent support for long-running workflows, simplifies retry and rollback mechanisms, and handles distributed transactions efficiently in microservice environments. Its ability to manage retries and state durability is crucial for maintaining reliability.

Room for Improvement: ServiceNow Orchestration could improve on network connectivity testing and enhance user experience in scripting and UI tasks, which sometimes require expertise in Java. There are limitations in administrator connectivity testing for certain integrations. Temporal could offer more examples and streamlined onboarding for developers less familiar with event-driven architectures. Its complexities in handling signals, queries, and updates might pose challenges without prior knowledge. Providing more robust default settings and examples could enhance the initial learning curve.

Ease of Deployment and Customer Service: ServiceNow Orchestration provides a deployment model that integrates smoothly with existing systems, with dedicated support simplifying onboarding for enterprises. Temporal offers cloud-native deployment suited for developers building customized systems. Its community and documentation, while helpful, may require more initial adaptation than ServiceNow's structured support.

Pricing and ROI: ServiceNow Orchestration may involve higher upfront costs, yet delivers ROI through reduced integration challenges and streamlined enterprise processes. Temporal provides a cost-effective option prioritizing scalability, potentially resulting in substantial ROI as usage scales, though exact pricing is not publicly detailed.

To learn more, read our detailed ServiceNow Orchestration vs. Temporal Report (Updated: January 2025).

Buyer's Guide

ServiceNow Orchestration vs. Temporal

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Temporal

Ranking in Process Automation

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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AbhishekDash

Senior Software Engineer at A.P. Moller - Maersk

Orchestrates infrastructure tasks like deployment, deletion, and management

Temporal focus on developers rather than business users. In contrast to older workflow orchestration engines like Camunda, which are more business-oriented and strongly emphasize UI and workflow authoring, Temporal is geared toward developers. It provides extensive capabilities for building complex workflows. A standout feature of Temporal is its handling of long-running workflows, a significant advantage over many other solutions. Temporal excels in managing distributed transactions and application state durability, especially in microservice environments where transactions might fail due to network issues. Temporal simplifies these challenges by managing retries, fail-safes, and circuit breakers. As a result, developers don't need to implement these features manually; Temporal handles them implicitly, though it also allows for tuning based on specific needs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very stable product, highly affordable."

"The data visualization is good."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It has competitive AI capabilities."

"It's scalable."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The solution effectively automates business processes."

"There are a lot of ready to use orchestration custom packs."

More ServiceNow Orchestration pros

"The solution's most valuable feature is its ability to retry from an interrupted state."

"Temporal allows retryability for different workflows whenever they fail. It helps ensure idempotence and that things get done."

"The solution's most valuable feature is its ability to fix things quickly."

"What I like best about Temporal is its durable execution, which means you don't need to write many boilerplate code for critical pieces, especially for retries. It also has great observability and a nice dashboard to see issues without digging into logs. The interface for viewing activities is excellent, with good tracing that shows how long activities took and what ran, making it almost perfect for debugging."

"The initial setup is easy."

"Temporal focus on developers rather than business users."

"The most valuable feature is its ability to manage and automate workflows without manual intervention efficiently."

"When some jobs take a lot of time and fail midway, the solution’s retry feature automatically causes them to retry."

More Temporal pros

Cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"It is a highly complex platform to work on."

"We cannot perform GUI automation using the tool."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There can be gaps in integration."

"Efficiency of some features could be improved."

"The deployment requires awareness among the project staff."

More ServiceNow Orchestration cons

"Temporal lacks many resources, like YouTube videos, which users can use to learn or refer to if they get stuck with the solution."

"While the tool can be a bit daunting initially, especially if you're not used to async programming models, it's generally a pleasure. There's always room for improvement, though. I've noticed some limitations with the .NET SDK regarding dynamic workflows, but this might have been improved in recent versions. Overall, I think Temporal could be more open about implementing features in a more—.NET-friendly way, especially in how you add workers and clients."

"Temporal images aren’t FIPS compliant, and we have to be FIPS compliant."

"Sometimes it scales kind of badly, but it depends on the process of our products."

"Temporal's debugging is a bit complex."

"Configuring workflows can be improved —the solution could offer more options, but it's not a must-have."

"Developers often mention the desire for a more intuitive visualization of workflow states."

"One area for the product improvement is the learning curve."

More Temporal cons

Pricing and Cost Advice

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is not very expensive."

"It is worth the price."

"The tool is open source under the MIT license, so there are no hidden fees. You can freely use everything on their GitHub and Docker images."

"The savings weren't as big as we initially expected, but they were pretty great from a developer's perspective."

"Temporal is a free, open-source tool."

"Temporal is open-source and free to use, which is great. We didn't have to pay for any premium features."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Financial Services Firm

30%

Computer Software Company

16%

Retailer

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

What is your experience regarding pricing and costs for Temporal?

Temporal OSS is expensive in infrastructure, but it brings back the reliability that companies need.

See all answers

What needs improvement with Temporal?

The actual user interface is still in its early stages. It’s very basic. Users don’t really have a complex permission model yet. Users don’t really have ways to automate things like, for example, p...

See all answers

What is your primary use case for Temporal?

We [my company] use it to run a large workload. We have a set of security scans we want to perform, and we distribute them over a full day, that’s over 24 hours. We use it to orchestrate all the st...

See all answers

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Compared 55% of the time

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Compared 18% of the time

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Compared 4% of the time

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Camunda vs Temporal

Compared 52% of the time

Flowable vs Temporal

Compared 15% of the time

Orkes vs Temporal

Compared 15% of the time

Pega Platform vs Temporal

Compared 5% of the time

Appian vs Temporal

Compared 2% of the time

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Product Reports

Buyer's Guide

ServiceNow Orchestration

January 2025

Download ServiceNow Orchestration product report

Buyer's Guide

Temporal

January 2025

Download Temporal product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.

Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.

What are Temporal's key features?

Automation and Efficient Management: Automatically handles workflows without manual intervention.
Resilience and Fault Tolerance: Features built-in retry policies for increased reliability.
Integration: Supports various programming languages, easing development.
Distributed Transactions: Simplifies complex transaction handling with reduced boilerplate code.
Durable Execution: Ensures long-running workflows are reliably managed.

What benefits or ROI should users evaluate?

Scalability and Reliability: Enhances IT environments through robust workflow management.
Ease of Integration: Supports seamless multi-platform automation.
Improved Operational Efficiency: Reduces need for extensive coding, streamlining processes.
Durability and Fault Tolerance: Provides reliable asynchronous operations.

Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.

Temporal Technologies

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Information Not Available

Buyer's Guide

ServiceNow Orchestration vs. Temporal

January 2025

Free Report: ServiceNow Orchestration vs. Temporal

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