Pega Platform vs Temporal comparison

Pega and Temporal Technologies are both solutions in the Process Automation category. Pega is ranked #2 with an average rating of 8.0, while Temporal Technologies is ranked #8 with an average rating of 8.6. Additionally, 91% of Pega users are willing to recommend the solution, compared to 94% of Temporal Technologies users who would recommend it.

Pega Platform

Read 78 Pega Platform reviews

5,626 Views
4,217 Comparison Views

91% willing to recommend

Temporal

Read 17 Temporal reviews

454 Views
327 Comparison Views

94% willing to recommend

Pega Platform

Temporal

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and Temporal are two prominent competitors in workflow automation and process optimization. Temporal gains an edge with its modern architecture and flexibility, while Pega Platform stands out for its customer support and integration capabilities.

Features: Pega Platform is equipped with a comprehensive rules engine, seamless integration with existing systems, and adaptability to business changes. Temporal offers robust microservices orchestration, developer-friendly APIs, and efficient workflow management, appealing to teams seeking flexible scalability and modern infrastructure.

Room for Improvement: Pega Platform users suggest enhancements in performance speed and documentation clarity, and note areas where efficiency could be improved. Temporal could benefit from more enterprise support and additional out-of-the-box integrations, focusing on expanding its support ecosystem to better serve larger companies.

Ease of Deployment and Customer Service: Pega Platform provides comprehensive deployment documentation and responsive support for complex scenarios, benefiting large-scale deployments. Temporal enables easier initial integration but has mixed reviews on support quality, which could become a concern for those needing consistent post-deployment assistance.

Pricing and ROI: Pega Platform features higher setup costs but delivers ROI through streamlined operations and reduced manual efforts. Temporal's pricing is more flexible, which suits smaller teams looking to minimize upfront expenses while maintaining scalability and workflow efficiency.

To learn more, read our detailed Pega Platform vs. Temporal Report (Updated: October 2024).

Buyer's Guide

Pega Platform vs. Temporal

October 2024

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Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

Temporal

Ranking in Process Automation

8th

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Balaji Choda

Manager Acquisition at American Express

May 9, 2024

Provides built-in frameworks that can be reused and reduces time and cost

The frameworks are built over the core Pega platform. All the codes are already built. A user can directly use the framework according to their needs. All the corresponding data models and processes already built in the framework can be reused with our custom layer. The tool reduces our costs. It is faster to implement. The solution has everything. It is model-driven. It generates its own code. It has a rules engine. Previously, Pega had its own UI. Now, we have Constellation DX API. It helps us have any user interface we need, like Angular or React. API helps create work objects in the workflow.

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AbhishekDash

Senior Software Engineer at A.P. Moller - Maersk

Aug 8, 2024

Orchestrates infrastructure tasks like deployment, deletion, and management

Temporal focus on developers rather than business users. In contrast to older workflow orchestration engines like Camunda, which are more business-oriented and strongly emphasize UI and workflow authoring, Temporal is geared toward developers. It provides extensive capabilities for building complex workflows. A standout feature of Temporal is its handling of long-running workflows, a significant advantage over many other solutions. Temporal excels in managing distributed transactions and application state durability, especially in microservice environments where transactions might fail due to network issues. Temporal simplifies these challenges by managing retries, fail-safes, and circuit breakers. As a result, developers don't need to implement these features manually; Temporal handles them implicitly, though it also allows for tuning based on specific needs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."

"We find the product to be scalable."

"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."

"getNext removes some of the managements overheads as well as inbuilt reporting."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"The most valuable feature is the situational layer cake."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

"The initial setup is pretty straightforward."

More Pega Platform pros

"The most valuable feature is its ability to manage and automate workflows without manual intervention efficiently."

"When some jobs take a lot of time and fail midway, the solution’s retry feature automatically causes them to retry."

"What I like best about Temporal is its durable execution, which means you don't need to write many boilerplate code for critical pieces, especially for retries. It also has great observability and a nice dashboard to see issues without digging into logs. The interface for viewing activities is excellent, with good tracing that shows how long activities took and what ran, making it almost perfect for debugging."

"The tool is easy for a beginner to learn. The documentation covers activities, workflows, workers, servers, and more. While more examples could be beneficial, the existing resources are good enough to help you get started. There are also YouTube videos available that can provide additional context. The Slack community for Temporal is very active and helpful, similar to Stack Overflow, where you can find answers to a wide range of questions from basic to advanced levels. If you have a unique question, the community is responsive and provides knowledgeable support."

"Temporal focus on developers rather than business users."

"Temporal allows retryability for different workflows whenever they fail. It helps ensure idempotence and that things get done."

"The solution's most valuable feature is its ability to fix things quickly."

"The most valuable thing about Temporal is that we can create multiple and child workflows. We can segregate work as we want, which is good for work organization. It's also easy to maintain. We're trying to generate and fill PDF forms with custom data, including digital signatures. We call AWS and do all activities through Temporal, like calling and saving data in buckets. We do this because we have a lot of load, with multiple users requesting data. We have two types of users: admin and customer. The admin creates forms, and employees or customers fill them out. When admin gets a form, it's stored in Temporal."

More Temporal pros

Cons

"What PegaRULES should work on is the integration aspect. I can integrate it with other platforms, but that can take time. It would be good if integration could be automated or if the tool had more out-of-the-box integration features."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

"The solution would benefit from more integration capabilities."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

More Pega Platform cons

"Temporal images aren’t FIPS compliant, and we have to be FIPS compliant."

"Sometimes it scales kind of badly, but it depends on the process of our products."

"There are areas where Temporal could improve. For instance, calling multiple microservices with Temporal introduces latency due to workflow registration and analytics overhead."

"I don't like the limitations on data flow, particularly the difficulty of passing large amounts of data between different activities."

"While the tool can be a bit daunting initially, especially if you're not used to async programming models, it's generally a pleasure. There's always room for improvement, though. I've noticed some limitations with the .NET SDK regarding dynamic workflows, but this might have been improved in recent versions. Overall, I think Temporal could be more open about implementing features in a more—.NET-friendly way, especially in how you add workers and clients."

"Configuring workflows can be improved —the solution could offer more options, but it's not a must-have."

"Temporal could be improved by making it more user-friendly for beginners and non-technical staff, ensuring easier integration and usability across different use cases."

"Developers often mention the desire for a more intuitive visualization of workflow states."

More Temporal cons

Pricing and Cost Advice

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"The pricing is pretty good, compared to other similar products."

"I would rate the product's pricing a six out of ten."

"The price could be lower."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"Licensing varies across geographical regions for us."

More Pega Platform pricing and cost advice

"The savings weren't as big as we initially expected, but they were pretty great from a developer's perspective."

"The tool is open source under the MIT license, so there are no hidden fees. You can freely use everything on their GitHub and Docker images."

"Temporal is open-source and free to use, which is great. We didn't have to pay for any premium features."

"It is worth the price."

"Temporal is a free, open-source tool."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

29%

Computer Software Company

23%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What is your experience regarding pricing and costs for Temporal?

Temporal OSS is expensive in infrastructure, but it brings back the reliability that companies need.

See all answers

What needs improvement with Temporal?

The actual user interface is still in its early stages. It’s very basic. Users don’t really have a complex permission model yet. Users don’t really have ways to automate things like, for example, p...

See all answers

What is your primary use case for Temporal?

We [my company] use it to run a large workload. We have a set of security scans we want to perform, and we distribute them over a full day, that’s over 24 hours. We use it to orchestrate all the st...

See all answers

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Compared 5% of the time

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Product Reports

Buyer's Guide

Pega Platform

October 2024

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Buyer's Guide

Temporal

September 2024

Download Temporal product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

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Pega

Temporal Technologies

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Temporal delivers durable execution. It abstracts away the complexity of building scalable distributed systems and lets you keep focus on what matters – delivering reliable systems, faster. It allows you to avoid coding for infrastructure nuances and their inevitable failures.
Temporal eliminates recovery logic, callbacks, and timers from your code so you can spend more time building features.
Temporal makes your software durable and fault tolerant by default, reducing failures by 10-100X.
Temporal records every execution, its progress and state, providing new insights into errors and app performance.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

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Buyer's Guide

Pega Platform vs. Temporal

October 2024

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