Pega Platform vs Temporal comparison

Pega and Temporal Technologies are both solutions in the Process Automation category. Pega is ranked #3 with an average rating of 8.2, while Temporal Technologies is ranked #8 with an average rating of 8.6. Additionally, 91% of Pega users are willing to recommend the solution, compared to 94% of Temporal Technologies users who would recommend it.

Pega Platform

Read 82 Pega Platform reviews

4,447 Views
3,439 Comparison Views

91% willing to recommend

Temporal

Read 17 Temporal reviews

1,223 Views
948 Comparison Views

94% willing to recommend

Pega Platform

Temporal

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and Temporal are competitors in workflow management and automation. Pega appears to have an advantage in robust enterprise features, while Temporal shines in open-source accessibility and developer-centric capabilities.

Features: Pega Platform is noted for its comprehensive case management, robust integration services, and low-code capabilities, supporting agile development with features like Pega Cloud. Temporal offers strong long-running workflow handling, distributed transaction management, and open-source accessibility, ideal for developers in microservice environments.

Room for Improvement: Pega users seek streamlined UX and better cloud capabilities, facing challenges with its complex interface and high licensing fees. Temporal requires improved documentation and community support, alongside better workflow visualization and enhanced data storage features.

Ease of Deployment and Customer Service: Pega supports deployment on-premises and in the cloud but has mixed reviews on setup complexity and customer service responsiveness. Temporal, largely open-source, offers simpler deployment yet presents a learning curve and limited community support.

Pricing and ROI: Pega's pricing is viewed as expensive by SMEs, but it offers high ROI with full utilization. Temporal provides cost savings with a free open-source model, appealing to those seeking reduced workflow management costs, with scaling considerations for cloud environments.

To learn more, read our detailed Pega Platform vs. Temporal Report (Updated: March 2025).

Buyer's Guide

Pega Platform vs. Temporal

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Process Automation

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th)

Temporal

Ranking in Process Automation

8th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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AbhishekDash

Senior Software Engineer at A.P. Moller - Maersk

Orchestrates infrastructure tasks like deployment, deletion, and management

Temporal focus on developers rather than business users. In contrast to older workflow orchestration engines like Camunda, which are more business-oriented and strongly emphasize UI and workflow authoring, Temporal is geared toward developers. It provides extensive capabilities for building complex workflows. A standout feature of Temporal is its handling of long-running workflows, a significant advantage over many other solutions. Temporal excels in managing distributed transactions and application state durability, especially in microservice environments where transactions might fail due to network issues. Temporal simplifies these challenges by managing retries, fail-safes, and circuit breakers. As a result, developers don't need to implement these features manually; Temporal handles them implicitly, though it also allows for tuning based on specific needs.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"getNext removes some of the managements overheads as well as inbuilt reporting."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

"Whenever a customer needs to do something, the way Pega designs the whole thing into an easy number of steps makes the flow from the actual intent to the actual final results pretty fast."

"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."

"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."

"The solution's case management is its most valuable aspect."

More Pega Platform pros

"When some jobs take a lot of time and fail midway, the solution’s retry feature automatically causes them to retry."

"What I like best about Temporal is its durable execution, which means you don't need to write many boilerplate code for critical pieces, especially for retries. It also has great observability and a nice dashboard to see issues without digging into logs. The interface for viewing activities is excellent, with good tracing that shows how long activities took and what ran, making it almost perfect for debugging."

"Temporal focus on developers rather than business users."

"The solution's most valuable features include its ability to simplify the management of complex workflows, improve system resilience and fault tolerance, and reduce the need for extensive boilerplate code."

"We like the fact that the whole process is durable, which is very useful to us."

"What I like best about the tool is that it's easy to install, especially since it uses JavaScript. It's also easy to set up with Docker, and the documentation is easy to understand."

"Temporal provides visibility into workflow progress and analytics and supports scheduled tasks with customizable settings, making it very convenient."

"Temporal allows retryability for different workflows whenever they fail. It helps ensure idempotence and that things get done."

More Temporal pros

Cons

"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"The UI has always been the weakest part."

"The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing."

"This is a quite expensive product."

"We would like to have a better ability to customize PegaRULES."

"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."

"This is an expensive solution."

More Pega Platform cons

"I don't like the limitations on data flow, particularly the difficulty of passing large amounts of data between different activities."

"We previously faced issues with the solution's patch system."

"One issue is that we don't have enough resources in the community to get answers when we face problems. We once had a cross-cluster persistence issue, which we solved using different keys. I think Temporal is good right now, but I'm part of the community and will let you know if I think of any improvements."

"While the tool can be a bit daunting initially, especially if you're not used to async programming models, it's generally a pleasure. There's always room for improvement, though. I've noticed some limitations with the .NET SDK regarding dynamic workflows, but this might have been improved in recent versions. Overall, I think Temporal could be more open about implementing features in a more—.NET-friendly way, especially in how you add workers and clients."

"Temporal's debugging is a bit complex."

"Temporal could be improved by making it more user-friendly for beginners and non-technical staff, ensuring easier integration and usability across different use cases."

"Developers often mention the desire for a more intuitive visualization of workflow states."

"Configuring workflows can be improved —the solution could offer more options, but it's not a must-have."

More Temporal cons

Pricing and Cost Advice

"The product pricing is considered reasonable compared to other solutions in the market."

"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."

"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"The price of this solution, including installation and configuration, is comparable to competing vendors."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"The licensing model for Pega BPM needs to be improved."

"The licensing fees are based on the number of users."

More Pega Platform pricing and cost advice

"The savings weren't as big as we initially expected, but they were pretty great from a developer's perspective."

"Temporal is a free, open-source tool."

"The tool is open source under the MIT license, so there are no hidden fees. You can freely use everything on their GitHub and Docker images."

"It is worth the price."

"Temporal is open-source and free to use, which is great. We didn't have to pay for any premium features."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

30%

Computer Software Company

18%

Retailer

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What is your experience regarding pricing and costs for Temporal?

Temporal OSS is expensive in infrastructure, but it brings back the reliability that companies need.

See all answers

What needs improvement with Temporal?

The actual user interface is still in its early stages. It’s very basic. Users don’t really have a complex permission model yet. Users don’t really have ways to automate things like, for example, p...

See all answers

What is your primary use case for Temporal?

We [my company] use it to run a large workload. We have a set of security scans we want to perform, and we distribute them over a full day, that’s over 24 hours. We use it to orchestrate all the st...

See all answers

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Compared 6% of the time

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Compared 52% of the time

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Compared 16% of the time

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Compared 14% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Pega Platform

February 2025

Download Pega Platform product report

Buyer's Guide

Temporal

February 2025

Download Temporal product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.

Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.

What are Temporal's key features?

Automation and Efficient Management: Automatically handles workflows without manual intervention.
Resilience and Fault Tolerance: Features built-in retry policies for increased reliability.
Integration: Supports various programming languages, easing development.
Distributed Transactions: Simplifies complex transaction handling with reduced boilerplate code.
Durable Execution: Ensures long-running workflows are reliably managed.

What benefits or ROI should users evaluate?

Scalability and Reliability: Enhances IT environments through robust workflow management.
Ease of Integration: Supports seamless multi-platform automation.
Improved Operational Efficiency: Reduces need for extensive coding, streamlining processes.
Durability and Fault Tolerance: Provides reliable asynchronous operations.

Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.

Temporal Technologies

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Information Not Available

Buyer's Guide

Pega Platform vs. Temporal

March 2025

Free Report: Pega Platform vs. Temporal

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