Control-M vs ServiceNow Orchestration comparison

Control-M and ServiceNow Orchestration are competitors in the workflow automation and enterprise service management space. Control-M appears to have the upper hand in environments with a need for extensive integration capabilities, particularly for AS400 platforms, while ServiceNow Orchestration stands out in IT service management integration.

Features: Control-M offers virtual terminal automation, high availability, and robust error-handling capabilities, making it ideal for complex batch processing and scheduling. It also provides integration modules, facilitating the seamless connection of diverse platforms and applications. Meanwhile, ServiceNow Orchestration is recognized for its automation in IT operations management and comprehensive integration within widespread IT service management infrastructures, providing a comprehensive enterprise service approach.

Room for Improvement: Control-M users have identified areas for improvement such as output analysis, reporting tools, and more intuitive integration with apps. Challenges include newer version compatibility and simplified integration processes. Users of ServiceNow Orchestration point out integration limitations and the high cost of its modules. Enhancements could include making features more developer-friendly and expanding integration support for third-party tools.

Ease of Deployment and Customer Service: Control-M supports deployment in on-premises, private cloud, and hybrid environments, which is beneficial for diverse business infrastructures. Its customer support is generally well-regarded, although improvements in integration support and community resources are suggested. ServiceNow Orchestration, commonly deployed in public and private clouds, is well-received for effective customer service, although satisfaction is affected by costs and integration challenges.

Pricing and ROI: Control-M is known for high licensing costs based on job or endpoint counts, which poses challenges for smaller businesses yet offers good value through its capabilities and integration features for larger enterprises. ServiceNow Orchestration also entails high costs, with segment-based pricing and additional module expenses leading to varied contract terms. Users justify the expense due to its broad service management capabilities and significant potential ROI through operational efficiencies.