Control-M vs ServiceNow Orchestration comparison

BMC and ServiceNow are both solutions in the Process Automation category. BMC is ranked #3 with an average rating of 9.3, while ServiceNow is ranked #12 with an average rating of 8.3. BMC holds a 4.4% mindshare in PA, compared to ServiceNow’s 5.0% mindshare. Additionally, 98% of BMC users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Control-M

Read 117 Control-M reviews

4,159 Views
1,584 Comparison Views

98% willing to recommend

ServiceNow Orchestration

Read 14 ServiceNow Orchestration reviews

2,408 Views
1,630 Comparison Views

91% willing to recommend

Control-M

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Control-M and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Control-M vs. ServiceNow Orchestration Report (Updated: October 2024).

Buyer's Guide

Control-M vs. ServiceNow Orchestration

October 2024

Download the complete report

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Categories and Ranking

Control-M

Ranking in Process Automation

3rd

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

117

Ranking in other categories

Managed File Transfer (MFT) (4th), Workload Automation (1st)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Control-M is 4.4%, up from 4.1% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Pedro Fuentes

System Engineer at Community Loans of America, Inc.

Jan 9, 2024

Cost-effective, excellent support, and centralized access and control

They have a department that handles requests for enhancements. I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it. In Control-M, we were able to go back 180 days, but that was on-prem. The storage of that data was on our own servers. We know that storage is money, and we do not expect them to store that much of the data, but at least 30 to 60 days seem proper.

Read full review

ShaheenKapery

Solutions Architect at Altron

May 24, 2024

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value Control-M mainly for the ability to control multiple nodes in a coordinated manner. Control-M has the ability to really coordinate across a lot of nodes."

"I find it very helpful to be able to keep track of all our help desk tickets."

"The best part about this product is that it has a lot of features. Control-M doesn't limit us and we can use it for a lot of things."

"Workload Archiving is a very good feature for us. It helps with our customer requirements in terms of reporting and auditing... Previously, when we didn't have any archive server, we managed the data in Control-M with man-made scripts, and we would pull the data for the last 365 days, or three or four months back. Since we installed the archiving, we have been able to pull the data, anytime and anywhere, with just one click."

"Control-M integrates with different third-party applications and tools. All the job-related flows or workflows are extremely useful."

"If they have ad hoc requirements, then they can theoretically schedule their own file transfers with the Self Service. We are trying to push as much work back to the customers or developers that have that requirement, because they prefer to help themselves, if possible. We try empowering them and enabling them through Control-M, especially for file transfers, because it is a much broader base of the business then just with batch scheduling. Typically, with SAP batch scheduling, it would work with dedicated teams. With file transfers, the entire business is involved. There are business users, end users, etc. It definitely needs to be as simple as possible and as managed as well as possible. They need to manage it themselves, if possible, because our team is not growing but the number of customers, applications, and jobs are growing. We need to hand back some of the responsibility to the customer for them to resolve and action it."

"Cross-platform support: A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow."

"Automation of the batch jobs is the most valuable feature."

More Control-M pros

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The data visualization is good."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It's scalable."

"There are a lot of ready to use orchestration custom packs."

"It's probably the best product out there."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The product has a flexible interface for development."

More ServiceNow Orchestration pros

Cons

"A smartphone interface would be welcome."

"There is definitely room for improvement. Version 9.0.20 actually comes with a web-based interface, but there are still a lot of things unavailable with it. There will eventually be more inclusions added into the web interface, but there is still a long way to go."

"I would like to see them adopt more cloud. Most companies don't have a single cloud, meaning we have data sources that come from different cloud providers. That may have been solved already, but supporting Azure would be an improvement because companies tend not to have only AWS and GCP."

"The report form and display function are weak; they are not very powerful."

"The community and the networking that goes on within that community need improvement. We want to be able to reach out to an SME, and say, "Hey, we are doing it this way. Does that make sense?" Ideally, they come back. and say, "Yes, it does make sense to do it that way. However, if you want to do it this way, then it is a little more efficient." We understand that one solution framework doesn't fit everybody. Depending on the breadth of the data and how broad it is, you may have different models for one over the other."

"The initial setup was complex, because I wasn't used to it."

"They really need to work on improving the web interface, as there are still a lot of bugs... In general, they need to do a lot of work on shoring up their testing and quality assurance. A lot of bugs seem to make it into the product."

"Control-M could benefit from incorporating AI features for better job scheduling."

More Control-M cons

"We cannot perform GUI automation using the tool."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"Efficiency of some features could be improved."

"There can be gaps in integration."

"I would like a user experience module to be added."

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"BMC does NOT have a great licensing model from my perspective."

"Cost-wise, it is good."

"Pricing varies depending on which components and modules you are using."

"The cost is basically $100 a job, give or take."

"Its pricing is a little bit high. They could provide an enterprise-level license for an unlimited number of jobs. Currently, it is based on the number of jobs, and if you exceed the number of jobs, there are charges. For example, if your license is for 3,000 jobs per day, but you run 3,050 jobs, you will have to pay for the extra 50 jobs. They charge $120 per job. So, it is too costly."

"For the tooling that you get, the licensing is acceptable. It has competitive pricing, especially with all the value that you get out of it. There are additional costs with some of the additional modules, but they are all electives. Out of the box, you get the standard Control-M experience and the standard license. They're not forcing some of the modules on you. If you decide that you do need them, you can always purchase those separately."

"The pricing and licensing could be better. However, when I compare Control-M pricing with JAMS, Control-M is still better priced than JAMS enterprise."

"While it is quite flexible, the licensing cost could be more affordable, especially for small and mid-sized enterprises."

More Control-M pricing and cost advice

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Retailer

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?

Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...

See all answers

What do you like most about Control-M?

First of all, the shift from manual to automation has been valuable. We have a tool that can automate.

See all answers

What is your experience regarding pricing and costs for Control-M?

While it is quite flexible, the licensing cost could be more affordable, especially for small and mid-sized enterprises.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

AutoSys Workload Automation vs Control-M

Compared 21% of the time

IBM Workload Automation vs Control-M

Compared 9% of the time

Automic Automation vs Control-M

Compared 7% of the time

Rocket Zena vs Control-M

Compared 6% of the time

HCL Workload Automation vs Control-M

Compared 2% of the time

More Control-M Competitors

Camunda vs ServiceNow Orchestration

Compared 53% of the time

IBM BPM vs ServiceNow Orchestration

Compared 10% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 3% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Control-M

November 2024

Download Control-M product report

Buyer's Guide

ServiceNow Orchestration

October 2024

Download ServiceNow Orchestration product report

Also Known As

Control M

No data available

Learn More

BMC

ServiceNow

Overview

Control-M is used for enterprise workload automation, orchestrating finance, retail, healthcare, and supply chain processes. It handles batch job scheduling, managed file transfers, cloud integrations, and compliance auditing across on-premises, cloud, and hybrid environments.

Organizations leverage Control-M to efficiently monitor and manage business-critical processes like payroll, HR, SAP, Informatica, and database tasks. It enhances visibility, security, and error resolution. Automating and optimizing workflows in data centers, AWS, Azure, and Google Cloud Platform, Control-M supports diverse technological environments. The platform's robust capabilities make it suitable for effective centralized management of applications and data pipelines, ensuring enhanced collaboration and scalability.

What are Control-M's most important features?

Integration capabilities: Seamlessly integrates with various systems
Automation API: Facilitates automation through APIs
Managed File Transfer: Simplifies secure file transfers
GUI console: Intuitive graphical user interface
Role-based administration: Provides access control
Single-pane view: Centralized monitoring dashboard
Scheduling options: Flexible job scheduling
Workflow orchestration: Coordinates complex workflows
Reporting: Generates insightful reports
Monitoring: Tracks and manages tasks
Forecasting: Predicts future workloads
Self-service portal: Empowers users with self-service tools
Plugins: Extends functionality through additional plugins

What are the benefits or ROI of using Control-M?

Enhanced visibility: Centralized view of all processes
Ease of use: User-friendly interface
Error reduction: Minimizes manual errors
Improved collaboration: Facilitates teamwork
Scalability: Supports growth and scale
Support: Comprehensive customer support

Control-M is implemented in industries like finance to handle payroll and HR tasks, in retail for inventory management and supply chain processes, and in healthcare for compliance auditing and patient data processing. Organizations benefit from streamlined workflows and automated processes across on-premises, cloud, and hybrid environments, ensuring efficient and secure operations.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Control-M vs. ServiceNow Orchestration

October 2024

Free Report: Control-M vs. ServiceNow Orchestration

Find out what your peers are saying about Control-M vs. ServiceNow Orchestration and other solutions. Updated: October 2024.

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