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ServiceNow Orchestration pros and cons

Vendor: ServiceNow
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

ServiceNow Orchestration simplifies employee onboarding, de-boarding, and other service-provision tasks, saving time effectively.
It includes numerous ready-to-use orchestration custom packs.
ServiceNow Orchestration integrates well with many tools, including Microsoft products, enhancing its competitive advantage.
ServiceNow Orchestration is scalable and supports both IT and business process automation.
ServiceNow Orchestration exhibits competitive AI capabilities, making it a favored choice among corporations.

CONS

There should be connectors to cover key industry applications, and they need to be easier to configure.
Efficiency of certain features could be improved, with more integrations needed.
Releasing and updating processes are very slow, affecting scalability.
Integrations need enhancement, especially between ServiceNow and tools like SolarWinds and Logic Monitor.
Frequent upgrades may negatively affect performance, making further upgrades not recommended currently.
 

ServiceNow Orchestration Pros review quotes

ST
Mar 16, 2020
Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.
reviewer2091360 - PeerSpot reviewer
Feb 13, 2023
It's probably the best product out there.
HarshalDeore - PeerSpot reviewer
Feb 6, 2024
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations.
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Dinesh Kumar Raghu - PeerSpot reviewer
Mar 1, 2024
Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.
reviewer1206180 - PeerSpot reviewer
Oct 6, 2022
Great with IT processes and business processes.
SS
Nov 28, 2023
The iTerm suite is also crucial for visibility and optimization.
DK
Jun 15, 2020
There are a lot of ready to use orchestration custom packs.
KrishnaPrasad1 - PeerSpot reviewer
Nov 16, 2022
The solution effectively automates business processes.
reviewer2004657 - PeerSpot reviewer
Jul 9, 2024
It has competitive AI capabilities.
Ismail Aboulezz - PeerSpot reviewer
Sep 7, 2022
The data visualization is good.
 

ServiceNow Orchestration Cons review quotes

ST
Mar 16, 2020
There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.
reviewer2091360 - PeerSpot reviewer
Feb 13, 2023
From my space, the only thing that I can say is the spinning up with Google Cloud Services.
HarshalDeore - PeerSpot reviewer
Feb 6, 2024
ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden.
Learn what your peers think about ServiceNow Orchestration. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Dinesh Kumar Raghu - PeerSpot reviewer
Mar 1, 2024
Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades.
reviewer1206180 - PeerSpot reviewer
Oct 6, 2022
There can be gaps in integration.
SS
Nov 28, 2023
The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.
DK
Jun 15, 2020
Efficiency of some features could be improved.
KrishnaPrasad1 - PeerSpot reviewer
Nov 16, 2022
The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.
reviewer2004657 - PeerSpot reviewer
Jul 9, 2024
It is a highly complex platform to work on.
Ismail Aboulezz - PeerSpot reviewer
Sep 7, 2022
The deployment requires awareness among the project staff.