BMC TrueSight Orchestration vs ServiceNow Orchestration comparison

BMC Helix and ServiceNow are both solutions in the Process Automation category. BMC Helix is ranked #20 with an average rating of 9.0, while ServiceNow is ranked #9 with an average rating of 8.2. BMC Helix holds a 1.3% mindshare in PA, compared to ServiceNow’s 3.2% mindshare. Additionally, 87% of BMC Helix users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

842 Views
690 Comparison Views

87% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

1,954 Views
1,915 Comparison Views

93% willing to recommend

BMC TrueSight Orchestration

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and ServiceNow Orchestration are competing products within the IT automation domain. ServiceNow Orchestration has an upper hand due to its extensive integration capabilities and comprehensive features.

Features: BMC TrueSight Orchestration provides advanced visibility and analytics for decision-making, supports complex multi-step workflows, and offers broad IT operations management. ServiceNow Orchestration offers seamless integration with the ServiceNow platform, efficient incident resolution, and streamlined service delivery.

Room for Improvement: BMC TrueSight Orchestration could benefit from a more intuitive interface, simplified deployment, and expanded integration options. ServiceNow Orchestration could improve in areas such as reducing complexity for advanced features, enhancing user experience for non-technical staff, and improving network connectivity testing features.

Ease of Deployment and Customer Service: ServiceNow Orchestration benefits from a streamlined deployment process and intuitive platform, making implementation quicker. ServiceNow is often praised for proactive customer service. BMC TrueSight has a more complex deployment model that requires thorough planning but offers strong support options.

Pricing and ROI: BMC TrueSight Orchestration is generally more attractive for budget-conscious buyers with lower upfront costs. However, ServiceNow Orchestration's higher initial investment is often justified by superior long-term ROI, due to enhanced features and integration benefits.

To learn more, read our detailed BMC TrueSight Orchestration vs. ServiceNow Orchestration Report (Updated: December 2025).

Buyer's Guide

BMC TrueSight Orchestration vs. ServiceNow Orchestration

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

20th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 1.3%, up from 0.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.2%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.2%
BMC TrueSight Orchestration	1.3%
Other	95.5%

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the provisioning to be the most valuable."

"The product has a very good triggering mechanism."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"The best feature of BMC TrueSight Orchestration is the number of integrated mechanisms it provides."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"This solution is scalable."

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

More BMC TrueSight Orchestration pros

"It has competitive AI capabilities."

"Great with IT processes and business processes."

"The data visualization is good."

"The solution effectively automates business processes."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The iTerm suite is also crucial for visibility and optimization."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

More ServiceNow Orchestration pros

Cons

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"BMC TrueSight Orchestration could improve by providing some visibility on how the workflows are progressing."

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"The solution is not user-friendly."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

More BMC TrueSight Orchestration cons

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"The deployment requires awareness among the project staff."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"Licensing is per lot, or per agent — one agent is one license."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Healthcare Company

12%

Outsourcing Company

Computer Software Company

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

Comparisons

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Compared 13% of the time

Microsoft System Center Orchestrator vs BMC TrueSight Orchestration

Compared 11% of the time

ACI Worldwide Global Payments Hub vs BMC TrueSight Orchestration

Compared 9% of the time

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Camunda vs ServiceNow Orchestration

Compared 31% of the time

Control-M vs ServiceNow Orchestration

Compared 13% of the time

Temporal vs ServiceNow Orchestration

Compared 8% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 7% of the time

IBM Cloud Pak for Automation vs ServiceNow Orchestration

Compared 2% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

BMC TrueSight Orchestration

January 2026

Download BMC TrueSight Orchestration product report

Buyer's Guide

ServiceNow Orchestration

December 2025

Download ServiceNow Orchestration product report

Also Known As

TrueSight Orchestration, Atrium Orchestrator

No data available

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

BMC Helix

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

BMC TrueSight Orchestration vs. ServiceNow Orchestration

December 2025

Free Report: BMC TrueSight Orchestration vs. ServiceNow Orchestration

Find out what your peers are saying about BMC TrueSight Orchestration vs. ServiceNow Orchestration and other solutions. Updated: December 2025.

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