BMC TrueSight Orchestration Reviews

Vendor: BMC

4.0 out of 5

9 reviews
87% willing to recommend

688 followers

What is BMC TrueSight Orchestration?

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

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BMC TrueSight Orchestration is the #13 ranked solution in top Process Automation solutions. PeerSpot users give BMC TrueSight Orchestration an average rating of 8.0 out of 10. BMC TrueSight Orchestration is most commonly compared to Camunda: BMC TrueSight Orchestration vs Camunda. BMC TrueSight Orchestration is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Buyer's Guide

BMC TrueSight Orchestration

January 2025

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Helped 831,158 peers since 2012

Featured reviews

HarshalDeore

Solutions Architect at Parseq

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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Ilhami Arikan

Cloud Services Automation Technologies Manager at Garanti Teknoloji

In BMC TrueSight Orchestration, login is just text-based, so it's really hard to find the problem. We cannot see the ongoing running jobs or interfere with them on an interface. So it's unavailable. There are some restrictions about the permissions, especially the level of the permissions, even though there is not very much there. It's a little bit hard to use clients' development tools, so the user experience may be improved. There is room for improvement for the local team.

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Sabyasachi Ghosh

Manager - Projects at Cognizant

We use the solution to read incoming emails or tickets in real-time. We can develop rules based on the description of the tickets. For example, if a server is down and the incident comes to the tool as a ticket, the tool will get the server name and the affected service name, connect the server…

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BMC TrueSight Orchestration mindshare

As of January 2025, the mindshare of BMC TrueSight Orchestration in the Process Automation category stands at 0.8%, down from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerAnalyst reports

Type	Title	Date
Category	Process Automation	Jan 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 20, 2025	Download
Comparison	BMC TrueSight Orchestration vs Camunda	Jan 20, 2025	Download
Comparison	BMC TrueSight Orchestration vs Pega Platform	Jan 20, 2025	Download
Comparison	BMC TrueSight Orchestration vs Control-M	Jan 20, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	28.6%	89%	77 interviews Add to research
Control-M	4.4	4.7%	98%	118 interviews Add to research

Valuable Features

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."
"The initial setup is easy. The deployment was done in an hour."
"The product has a very good triggering mechanism."

Room for Improvement

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."
"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."
"The solution is not user-friendly."

Pricing

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."
"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."
"There is a huge cost saving with BMC TrueSight compared to other solutions."

Popular Use Cases

Organizations primarily use BMC TrueSight Orchestration for automating server monitoring, network management, and compliance checks. They integrate with tools like ServiceNow and BMC Remedy for ITSM, utilize orchestration for provisioning systems, database backups, and auto-remediation of networks. It helps automate tasks such as resetting passwords, creating accounts, and processing tickets. TrueSight also supports Ansible playbook automation and performs post-provision activities like DNS creation and server registration.

Service and Support

BMC TrueSight Orchestration technical support is described as responsive and helpful, with some reporting quick responses while others note some delays. Ratings vary, with some giving it a high score of 8 out of 10, appreciating the team's knowledge. External support in Israel is also mentioned. Users appreciate premium support options. Multiple interactions have been reported, addressing use cases, integration issues, and bugs, with tickets often being resolved promptly.

Stability

BMC TrueSight Orchestration is often described as stable by many users, with some giving it a high stability rating. Others have noted encountering bugs, usually attributed to complex environments. Some users guarantee its stability, indicating satisfaction during usage. A few rate its stability as seven out of ten. An optimization rate of 99.9% is mentioned, implying high reliability, yet issues may depend on external factors like the Internet service provider.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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