BMC TrueSight Orchestration vs CA Process Automation comparison

BMC and Broadcom are both solutions in the Process Automation category. BMC is ranked #13 with an average rating of 8.2, while Broadcom is ranked #35. BMC holds a 0.8% mindshare in PA, compared to Broadcom’s 0.3% mindshare. Additionally, 87% of BMC users are willing to recommend the solution, compared to 100% of Broadcom users who would recommend it.

BMC TrueSight Orchestration

Read 9 BMC TrueSight Orchestration reviews

477 Views
319 Comparison Views

87% willing to recommend

CA Process Automation

Read 12 CA Process Automation reviews

281 Views
94 Comparison Views

100% willing to recommend

BMC TrueSight Orchestration

CA Process Automation

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Executive SummaryUpdated on Dec 17, 2024

BMC TrueSight Orchestration and CA Process Automation are competitive products in the IT automation space. BMC TrueSight Orchestration seems to have the upper hand due to its comprehensive feature set and integration capabilities, while CA Process Automation is noted for its user-friendly approach.

Features: BMC TrueSight Orchestration offers robust automation, advanced analytics, and comprehensive monitoring tools supporting proactive issue resolution. CA Process Automation provides intuitive process design, seamless integration with diverse IT infrastructures, and simplifies the complexity of repetitive tasks.

Room for Improvement: BMC TrueSight Orchestration could benefit from a more intuitive user interface, enhanced deployment simplicity, and improved documentation. CA Process Automation could improve its scalability, explore better workflow customization options, and expand its analytics capabilities for deeper insights.

Ease of Deployment and Customer Service: BMC TrueSight Orchestration provides a flexible deployment model with extensive support suitable for complex environments. CA Process Automation offers a straightforward and quick setup process with efficient support, favoring environments prioritizing ease and speed.

Pricing and ROI: BMC TrueSight Orchestration comes with a higher initial cost but offers substantial ROI through advanced automation benefits, making it suitable for larger enterprises. CA Process Automation tends to have a lower upfront expenditure, providing quicker ROI suitable for businesses seeking immediate value with a balanced investment.

To learn more, read our detailed BMC TrueSight Orchestration vs. CA Process Automation Report (Updated: January 2025).

Buyer's Guide

BMC TrueSight Orchestration vs. CA Process Automation

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight Orchestration

Ranking in Process Automation

13th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

CA Process Automation

Ranking in Process Automation

35th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of BMC TrueSight Orchestration is 0.8%, down from 0.9% compared to the previous year. The mindshare of CA Process Automation is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

HarshalDeore

Solutions Architect at Parseq

Ready to use, with no need for customization

We currently operate in a banking domain. It helps to take daily backups of database. The BMC TrueSight helps in following the Reserve Bank guidelines and scheduling the back up as necessary. The solution creates a back-up and re-evaluates all the necessary information, alarming us in case there is a set of missing information. In case the backup fails, it also has an error handling mechanism is present, sending real-time messages and alerts in the form of emails to responsible teams. We have minimized the L1 and L2 activities, currently allowing us to only deal with L3 activities. If there are any errors in terms of backup, the incident is directly raised to Level 3. This automation has helped us save about 5 million pounds. It is also capable of no-manual intervention, where onboarding can be done without any manual assistance. The GUI offered by this solution is currently not available in the market. Whenever the details of customers are entered in the GUI, the process is carried out smoothly in the background without any issues.

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it_user464568

Design Lead at CSC

Provides the ability to import objects as new versions of existing objects and to make the prior version the current version.

CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can implement compliance standards with the solution. You can also do patching so that the environment is compliant and secure from external threats and hacking. We can provision multiple systems with the help of predefined templates that the organization has forwarded us. The solution’s users can also integrate multiple products which can be either BMC or non-BMC. There are numerous possibilities that can be done with server automation"

"The initial setup is easy. The deployment was done in an hour."

"I find the provisioning to be the most valuable."

"The best thing about TrueSight is the user interface, which is intuitive and easy to use. It supports accessibility and exporting, so we can output to the format we require. We can use TrueSight to integrate nearly any other product. I can't think of another product that can match this functionality. We also have Microsoft Orchestrator, but it can't match BMC TrueSight Orchestration."

"The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need for customization or resources. We can complete integration over cloud and on-premise, and even using mainframes. The automation are secure through BMC TrueSight Orchestration."

"This solution is scalable."

"We particularly like the integration functionality of this solution. This product is open API, which means that it can be integrated with any solution from any other brand."

"The product has a very good triggering mechanism."

More BMC TrueSight Orchestration pros

"It is easy to debug and troubleshoot."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

Cons

"We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter."

"The solution is not user-friendly."

"The architecture of this solution needs improvement, it is very complicated. It creates a lot of problems in our environment. Most of the time I am trying to find and solve the problem."

"At present this solution is only available to be hosted on-premises, which can cause network issues when integration with cloud-based software is attempted."

"BMC TrueSight Orchestration is difficult to understand. It's not very user-friendly."

"Regarding scalability, the architecture does not allow you to add additional servers just able to use two application servers, so it's not scalable."

"It would be helpful if TrueSight could log errors in a better format. I would also like to see more connector support. Let's say I have a third-party vendor that I need to integrate with Ansible. It would be helpful if BMC announced a specific connector for that. I've encountered situations where I need to work with scripts or find another way to integrate a particular product with TrueSight Orchestration. BMC already supports many products. For example, we have a connector for Ansible, but I think it needs to be improved some."

"The solution should move to the cloud. Every application from the BMC is on the container and moving to the cloud. There is also a number of limitations for the smart reporting feature of the TrueSight server which is not working in sync. We did not get any satisfactory reply from BMC on that note. We are not able to do the real-time sync between HSA and non-HSA service reporting tools and the actual application tools."

More BMC TrueSight Orchestration cons

"Somehow the product group within CA left the product dry from some regular expression functionality."

"Make some of the features more open source that way developers can have more flexibility."

"OCR capability should be added as a feature."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

Pricing and Cost Advice

"Licensing is per lot, or per agent — one agent is one license."

"Regarding pricing, it comes with the package when you buy the server automation. But it's made depending on some agreements for companies, of which I don't know the clause."

"Licensing is available in different ways and depends on data being consumed by users and nodes being operated."

"There is a huge cost saving with BMC TrueSight compared to other solutions."

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

21%

Manufacturing Company

Insurance Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC TrueSight Orchestration?

The automation helps in payment transactions through BHIM app. The BMC helps in smooth clearance of all payments without using MasterCard or Visa. The solution is ready to use, and there is no need...

See all answers

What needs improvement with BMC TrueSight Orchestration?

We are aiming for AI automation and look for support from BMC. The features are currently missing but we are hoping for some upgrade in this matter.

See all answers

What is your primary use case for BMC TrueSight Orchestration?

BMC TrueSight is majorly used for database backup and auto remediation for the networks. It is also used for server provisioning.

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Product Reports

Buyer's Guide

BMC TrueSight Orchestration

January 2025

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Buyer's Guide

CA Process Automation

January 2025

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Also Known As

TrueSight Orchestration, Atrium Orchestrator

CA IT Process Automation Manager

Learn More

BMC

Broadcom

Overview

IT process automation can significantly lower the cost of IT delivery and reduce the risk associated with manual interactions. BMC Atrium Orchestrator automates common, repeatable tasks to improve quality of service across the board.

Move from reactive, manual handling of requests to a fully automated system
Deliver consistent task and automation workflow results
Automate data collection for audit compliance
Align with best practices
Free up IT resources

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Sample Customers

Ameritas, Buckeye Partners, KNAB, Dex Media, News UK

Unum, HCL Technologies, Logicalis

Buyer's Guide

BMC TrueSight Orchestration vs. CA Process Automation

January 2025

Free Report: BMC TrueSight Orchestration vs. CA Process Automation

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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.