ServiceNow Orchestration vs vCenter Orchestrator comparison

ServiceNow and VMware are both solutions in the Process Automation category. ServiceNow is ranked #11 with an average rating of 8.3, while VMware is ranked #10 with an average rating of 8.1. ServiceNow holds a 4.1% mindshare in PA, compared to VMware’s 0.2% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 95% of VMware users who would recommend it.

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

vCenter Orchestrator

Read 50 vCenter Orchestrator reviews

165 Views
127 Comparison Views

95% willing to recommend

ServiceNow Orchestration

vCenter Orchestrator

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Executive SummaryUpdated on Dec 17, 2024

vCenter Orchestrator and ServiceNow Orchestration compete in the orchestration and automation category. ServiceNow Orchestration seems to have an advantage due to its flexibility in integration and cloud service support.

Features: vCenter Orchestrator is notable for workflow automation, integration with VMware environments, and offering a unified dashboard for managing virtual machines. It supports advanced features like Distributed Resource Scheduler and facilitates seamless data movement across machines. ServiceNow Orchestration is recognized for automating business processes and its strong integration capabilities. Its interface is user-friendly, promoting ease in simple tasks, while providing flexibility in development for more complex scenarios.

Room for Improvement: vCenter Orchestrator users desire improvements in integration, better mobile administration, and more intuitive environments with broader language support. They also wish for pricing reductions and enhanced ease of use. ServiceNow Orchestration users call for lower costs, better integration for automation, and increased update frequency. Task complexity and rigid workflows are noted limitations affecting scalability and user experience.

Ease of Deployment and Customer Service: vCenter Orchestrator is primarily deployed on-premises and in hybrid clouds, which is preferred by users seeking system control. Its customer service varies from excellent to needing better response times. ServiceNow Orchestration offers flexible deployment across public, private, and hybrid clouds, suiting cloud-prioritized solutions. Its customer service is commendable for proactive assistance, albeit the support costs are a consideration.

Pricing and ROI: vCenter Orchestrator's pricing is high and complex, with users finding value in large environments due to included licensing. It enables significant ROI through its virtualization capabilities, despite noted cost challenges. ServiceNow Orchestration is also considered expensive, especially for orchestration features, with ROI evident in medium to large enterprises. However, users criticize the lack of cost transparency and additional module costs, often requiring negotiation.

To learn more, read our detailed ServiceNow Orchestration vs. vCenter Orchestrator Report (Updated: April 2025).

Buyer's Guide

ServiceNow Orchestration vs. vCenter Orchestrator

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

vCenter Orchestrator

Ranking in Process Automation

10th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. The mindshare of vCenter Orchestrator is 0.2%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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David Villota

EMEA Hosting Engineer at Yanfeng Automotive

Provides automatic monitoring capabilities that save time for users

In my company's IT environment, we use the tool to deploy production environments for products, including live manufacturing systems. The product improves my company's IT automation processes since we can use fewer resources currently. In my company, we need to spend less time considering that vCenter Orchestrator monitors everything. In general, we don't have to be present in our company to do active monitoring. Automatic monitoring is available for everything with vCenter Orchestrator, so we have proactive alerts in our company. The most valuable feature of the product in streamlining our company's workflow stems from the fact that we need to spend fewer resources and less time in general. Our company can spend time on more effective tasks like working with the plans to improve processes and so on, instead of taking care of the systems. The benefits of the product's integration capabilities were useful for HPE. My company has HPE infrastructure, and we are keen to integrate everything into the host, VMware ESXi. It is really important to have an easy integration method that allows for everything to be installed easily in a matter of minutes. I was not involved in the product's setup process. My colleague took care of the product's setup process. From what I know, I can say that the product's setup phase was straightforward. Some custom setups were to be done manually in the tool, but everything was well documented. I recommend the product to those who plan to use it. One of the benefits of the product is that it is a low-cost and stable solution that offers a lot of resources. I rate the overall tool a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"There are a lot of ready to use orchestration custom packs."

"It is a very stable product, highly affordable."

"It's scalable."

"Great with IT processes and business processes."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The solution effectively automates business processes."

More ServiceNow Orchestration pros

"I am impressed with the tool's easiness to work with VMware solutions."

"The most valuable feature is how easy it makes it to manage the VM."

"The implementation phase for vCenter Orchestrator was easy."

"The solution is pretty stable and reliable."

"We can scale the solution."

"Communication with technical support is very good. It has a repository of knowledge base articles which we can access which are very helpful."

"The most crucial feature of vCenter is its scalability. We can use it to expand our network, so we don't have to report our client devices. The network configuration features are also helpful because we can migrate entire networks."

"The technical support services are excellent."

More vCenter Orchestrator pros

Cons

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"I would like a user experience module to be added."

"We cannot perform GUI automation using the tool."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The deployment requires awareness among the project staff."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

More ServiceNow Orchestration cons

"The cost of the solution is high."

"The solution needs to integrate with Cloud facilities like AWS and Azure."

"The custom workflows are very difficult and confusing."

"There are some update-related issues with the product."

"This is an expensive solution."

"As we work towards more stability on the solution, sometimes we'll try something and it breaks and it's easier to restart the service. That's the only drawback. We've experienced this with other applications as well."

"Its technical support team takes a long time to escalate the issues."

"I liked the previous client better than the current web client of vCenter Orchestrator, though my colleagues like the client now. The technical support for vCenter Orchestrator needs improvement."

More vCenter Orchestrator cons

Pricing and Cost Advice

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The product is expensive."

"The licensing module is somewhat complex. Calculating the cost is complicated. Many of our clients are unclear about the billing system and the traffic metering."

"vCenter Orchestrator could be more affordable."

"I rate the product price a seven to eight out of ten on a scale of one to ten, where one is low price and ten is high price."

"vCenter Orchestrator is an expensive solution."

"The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."

"The price is reasonable, and one of the reasons that this product was selected."

"vCenter Orchestrator is a very expensive solution."

More vCenter Orchestrator pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Computer Software Company

23%

Financial Services Firm

17%

Government

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

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What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

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What do you like most about vCenter Orchestrator?

The stability of the product is very good.

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What is your experience regarding pricing and costs for vCenter Orchestrator?

We're running a low-profile budget. This is not our main focus on investment technology, so we're trying to reduce costs due to the change from perpetual to subscription licenses.

See all answers

What needs improvement with vCenter Orchestrator?

After the change from perpetual licensing to subscriptions, the cost model changed. We are considering alternatives since we lost the perpetual aspect, and support is changing.

See all answers

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Compared 6% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

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Compared 56% of the time

VMware Aria Operations vs vCenter Orchestrator

Compared 21% of the time

VMware Cloud Director vs vCenter Orchestrator

Compared 12% of the time

Microsoft System Center Orchestrator vs vCenter Orchestrator

Compared 11% of the time

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Product Reports

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Buyer's Guide

vCenter Orchestrator

March 2025

Download vCenter Orchestrator product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.

VMware

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Beiersdorf Shared Services

Buyer's Guide

ServiceNow Orchestration vs. vCenter Orchestrator

April 2025

Free Report: ServiceNow Orchestration vs. vCenter Orchestrator

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