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ServiceNow Orchestration vs vCenter Orchestrator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
No ranking in other categories
vCenter Orchestrator
Ranking in Process Automation
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 3.9%, down from 4.3% compared to the previous year. The mindshare of vCenter Orchestrator is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.
David Villota - PeerSpot reviewer
Provides automatic monitoring capabilities that save time for users
In my company's IT environment, we use the tool to deploy production environments for products, including live manufacturing systems. The product improves my company's IT automation processes since we can use fewer resources currently. In my company, we need to spend less time considering that vCenter Orchestrator monitors everything. In general, we don't have to be present in our company to do active monitoring. Automatic monitoring is available for everything with vCenter Orchestrator, so we have proactive alerts in our company. The most valuable feature of the product in streamlining our company's workflow stems from the fact that we need to spend fewer resources and less time in general. Our company can spend time on more effective tasks like working with the plans to improve processes and so on, instead of taking care of the systems. The benefits of the product's integration capabilities were useful for HPE. My company has HPE infrastructure, and we are keen to integrate everything into the host, VMware ESXi. It is really important to have an easy integration method that allows for everything to be installed easily in a matter of minutes. I was not involved in the product's setup process. My colleague took care of the product's setup process. From what I know, I can say that the product's setup phase was straightforward. Some custom setups were to be done manually in the tool, but everything was well documented. I recommend the product to those who plan to use it. One of the benefits of the product is that it is a low-cost and stable solution that offers a lot of resources. I rate the overall tool a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's scalable."
"Great with IT processes and business processes."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It's probably the best product out there."
"The solution effectively automates business processes."
"The iTerm suite is also crucial for visibility and optimization."
"The solution is pretty stable and reliable."
"The platform integration is straightforward, especially with recent updates, making connecting with various systems and streamlining workflows easier."
"The most valuable feature of this solution is the workflow creation."
"The hardware abstraction layer, being able to make the VMs portable when moving to a different platform or over a WAN."
"Because of the central management, the scripting engine and workflow engine are integrated with VMware without any burden to integrate different products."
"I am impressed with the tool's easiness to work with VMware solutions."
"The most valuable feature is that this solution is complete, and you don't need any add-ons."
"The tool is very beneficial for automating workflow."
 

Cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"Efficiency of some features could be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"I would like a user experience module to be added."
"It is a highly complex platform to work on."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The only problem with the product is that it is very expensive, making it an area where improvements are required."
"This is an expensive solution."
"I would like to see, from within the Web Console, being able to define the project and custom templates per user; almost like how CloudSpec has approached the solution."
"As we work towards more stability on the solution, sometimes we'll try something and it breaks and it's easier to restart the service. That's the only drawback. We've experienced this with other applications as well."
"The scalability option provided by the solution is an area with certain shortcomings where improvements are required."
"The solution has a limited count of parallel executions, which can be a bottleneck for larger environments."
"The solution needs to integrate with Cloud facilities like AWS and Azure."
"After the change from perpetual licensing to subscriptions, the cost model changed."
 

Pricing and Cost Advice

"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"We pay a yearly fee, based on our entries."
"The licensing module is somewhat complex. Calculating the cost is complicated. Many of our clients are unclear about the billing system and the traffic metering."
"The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."
"My company needs to make yearly payments towards the licensing costs attached to the product."
"Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."
"We provide the VMware solution to our clients, for which they pay a perpetual license."
"I rate the product price a seven to eight out of ten on a scale of one to ten, where one is low price and ten is high price."
"The licensing cost is manageable because they have different versions available, standard, essential, and advanced."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
23%
Financial Services Firm
17%
Government
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
What do you like most about vCenter Orchestrator?
The stability of the product is very good.
What is your experience regarding pricing and costs for vCenter Orchestrator?
We're running a low-profile budget. This is not our main focus on investment technology, so we're trying to reduce costs due to the change from perpetual to subscription licenses.
What needs improvement with vCenter Orchestrator?
After the change from perpetual licensing to subscriptions, the cost model changed. We are considering alternatives since we lost the perpetual aspect, and support is changing.
 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Beiersdorf Shared Services
Find out what your peers are saying about ServiceNow Orchestration vs. vCenter Orchestrator and other solutions. Updated: March 2025.
842,592 professionals have used our research since 2012.