ServiceNow Orchestration vs vCenter Orchestrator comparison

ServiceNow and VMware are both solutions in the Process Automation category. ServiceNow is ranked #11 with an average rating of 8.7, while VMware is ranked #10 with an average rating of 8.2. ServiceNow holds a 4.0% mindshare in PA, compared to VMware’s 0.2% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 95% of VMware users who would recommend it.

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,206 Views
1,589 Comparison Views

92% willing to recommend

vCenter Orchestrator

Read 50 vCenter Orchestrator reviews

199 Views
159 Comparison Views

95% willing to recommend

ServiceNow Orchestration

vCenter Orchestrator

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Executive SummaryUpdated on Dec 17, 2024

vCenter Orchestrator and ServiceNow Orchestration compete in the orchestration and automation category. ServiceNow Orchestration seems to have an advantage due to its flexibility in integration and cloud service support.

Features: vCenter Orchestrator is notable for workflow automation, integration with VMware environments, and offering a unified dashboard for managing virtual machines. It supports advanced features like Distributed Resource Scheduler and facilitates seamless data movement across machines. ServiceNow Orchestration is recognized for automating business processes and its strong integration capabilities. Its interface is user-friendly, promoting ease in simple tasks, while providing flexibility in development for more complex scenarios.

Room for Improvement: vCenter Orchestrator users desire improvements in integration, better mobile administration, and more intuitive environments with broader language support. They also wish for pricing reductions and enhanced ease of use. ServiceNow Orchestration users call for lower costs, better integration for automation, and increased update frequency. Task complexity and rigid workflows are noted limitations affecting scalability and user experience.

Ease of Deployment and Customer Service: vCenter Orchestrator is primarily deployed on-premises and in hybrid clouds, which is preferred by users seeking system control. Its customer service varies from excellent to needing better response times. ServiceNow Orchestration offers flexible deployment across public, private, and hybrid clouds, suiting cloud-prioritized solutions. Its customer service is commendable for proactive assistance, albeit the support costs are a consideration.

Pricing and ROI: vCenter Orchestrator's pricing is high and complex, with users finding value in large environments due to included licensing. It enables significant ROI through its virtualization capabilities, despite noted cost challenges. ServiceNow Orchestration is also considered expensive, especially for orchestration features, with ROI evident in medium to large enterprises. However, users criticize the lack of cost transparency and additional module costs, often requiring negotiation.

To learn more, read our detailed ServiceNow Orchestration vs. vCenter Orchestrator Report (Updated: January 2025).

Buyer's Guide

ServiceNow Orchestration vs. vCenter Orchestrator

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

vCenter Orchestrator

Ranking in Process Automation

10th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 4.0%, down from 4.3% compared to the previous year. The mindshare of vCenter Orchestrator is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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David Villota

EMEA Hosting Engineer at Yanfeng Automotive

Provides automatic monitoring capabilities that save time for users

In my company's IT environment, we use the tool to deploy production environments for products, including live manufacturing systems. The product improves my company's IT automation processes since we can use fewer resources currently. In my company, we need to spend less time considering that vCenter Orchestrator monitors everything. In general, we don't have to be present in our company to do active monitoring. Automatic monitoring is available for everything with vCenter Orchestrator, so we have proactive alerts in our company. The most valuable feature of the product in streamlining our company's workflow stems from the fact that we need to spend fewer resources and less time in general. Our company can spend time on more effective tasks like working with the plans to improve processes and so on, instead of taking care of the systems. The benefits of the product's integration capabilities were useful for HPE. My company has HPE infrastructure, and we are keen to integrate everything into the host, VMware ESXi. It is really important to have an easy integration method that allows for everything to be installed easily in a matter of minutes. I was not involved in the product's setup process. My colleague took care of the product's setup process. From what I know, I can say that the product's setup phase was straightforward. Some custom setups were to be done manually in the tool, but everything was well documented. I recommend the product to those who plan to use it. One of the benefits of the product is that it is a low-cost and stable solution that offers a lot of resources. I rate the overall tool a nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It's scalable."

"There are a lot of ready to use orchestration custom packs."

"The solution effectively automates business processes."

"The iTerm suite is also crucial for visibility and optimization."

"The data visualization is good."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"The product has a flexible interface for development."

More ServiceNow Orchestration pros

"Communication with technical support is very good. It has a repository of knowledge base articles which we can access which are very helpful."

"The most valuable feature of the solution is availability."

"The technical support services are excellent."

"I find that managing all my vCenters from one console is the most valuable feature."

"The stability of the product is very good."

"vCenter Orchestrator's best features are the workflows, integration with third-party applications, and the workflow library."

"The solution is stable."

"We have excellent technical support. They have always been helpful when we have needed them."

More vCenter Orchestrator pros

Cons

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There can be gaps in integration."

"We cannot perform GUI automation using the tool."

"The deployment requires awareness among the project staff."

"I would like a user experience module to be added."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

"The GUI should be enhanced in the future."

"The solution has a limited count of parallel executions, which can be a bottleneck for larger environments."

"It is practically difficult at this stage to really comment on the improvisations of V central. But more tech events and PoC cases would help the EA to design better solutions and utilization."

"There are no good manuals or guidelines on integrations. Hence, you need to be asking someone."

"The licensing is expensive and should be improved."

"We would like more flexibility in sizing data storage and virtual machines, as the current options aren't very adaptable."

"The solution needs to integrate with Cloud facilities like AWS and Azure."

"Mainly VMware integrates with other products, but there is no easy way to link with other products from a different vendor. We can integrate with other products from the same vendors fairly well, but if they could make it so integration is easier with other vendors, that would really help."

More vCenter Orchestrator cons

Pricing and Cost Advice

"Pricing is custom to every customer."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The price is reasonable, and one of the reasons that this product was selected."

"This solution is expensive and the licensing is more attractive for Haveri."

"The concept of hyper-convergence is smart. I don't know if it can be applied with less cost to be more affordable for small or medium-sized companies. The cost is a very important factor for it. We are currently depending on SAN storage. However, the hyper-converged solutions are depending on the storage within the hosts, such as vSAN in the VMware. It is a smart solution."

"I rate the product price a seven to eight out of ten on a scale of one to ten, where one is low price and ten is high price."

"The solution is a bit expensive."

"Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."

"We provide the VMware solution to our clients, for which they pay a perpetual license."

"We renew the solution's license every one or two years."

More vCenter Orchestrator pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Computer Software Company

23%

Financial Services Firm

17%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

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What do you like most about vCenter Orchestrator?

The stability of the product is very good.

See all answers

What is your experience regarding pricing and costs for vCenter Orchestrator?

We're running a low-profile budget. This is not our main focus on investment technology, so we're trying to reduce costs due to the change from perpetual to subscription licenses.

See all answers

What needs improvement with vCenter Orchestrator?

After the change from perpetual licensing to subscriptions, the cost model changed. We are considering alternatives since we lost the perpetual aspect, and support is changing.

See all answers

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Compared 4% of the time

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Compared 60% of the time

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Compared 27% of the time

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Compared 13% of the time

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Product Reports

Buyer's Guide

ServiceNow Orchestration

January 2025

Download ServiceNow Orchestration product report

Buyer's Guide

vCenter Orchestrator

January 2025

Download vCenter Orchestrator product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

VMware vCenter Orchestrator simplifies the automation of complex IT tasks and integrates with VMware vCloud Suite components to adapt and extend service delivery and operational management, effectively working with existing infrastructure, tools and processes.

VMware

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Beiersdorf Shared Services

Buyer's Guide

ServiceNow Orchestration vs. vCenter Orchestrator

January 2025

Free Report: ServiceNow Orchestration vs. vCenter Orchestrator

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