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ServiceNow Orchestration vs vCenter Orchestrator comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
vCenter Orchestrator
Ranking in Process Automation
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. The mindshare of vCenter Orchestrator is 0.3%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
David Villota - PeerSpot reviewer
Provides automatic monitoring capabilities that save time for users
In my company's IT environment, we use the tool to deploy production environments for products, including live manufacturing systems. The product improves my company's IT automation processes since we can use fewer resources currently. In my company, we need to spend less time considering that vCenter Orchestrator monitors everything. In general, we don't have to be present in our company to do active monitoring. Automatic monitoring is available for everything with vCenter Orchestrator, so we have proactive alerts in our company. The most valuable feature of the product in streamlining our company's workflow stems from the fact that we need to spend fewer resources and less time in general. Our company can spend time on more effective tasks like working with the plans to improve processes and so on, instead of taking care of the systems. The benefits of the product's integration capabilities were useful for HPE. My company has HPE infrastructure, and we are keen to integrate everything into the host, VMware ESXi. It is really important to have an easy integration method that allows for everything to be installed easily in a matter of minutes. I was not involved in the product's setup process. My colleague took care of the product's setup process. From what I know, I can say that the product's setup phase was straightforward. Some custom setups were to be done manually in the tool, but everything was well documented. I recommend the product to those who plan to use it. One of the benefits of the product is that it is a low-cost and stable solution that offers a lot of resources. I rate the overall tool a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The data visualization is good."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"There are a lot of ready to use orchestration custom packs."
"The iTerm suite is also crucial for visibility and optimization."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Great with IT processes and business processes."
"It is very stable. I have been using vCenter Orchestrator from version three now to six plus."
"The most valuable feature is workflow automation."
"It is a stable solution...It is a scalable solution."
"In regards to the workflows, the fact that we can actually have a full dashboard library of all the existing workflows on this is great. We can see all the workflows and what all the actions do and can work with scripts."
"The stability of the product is very good."
"We can manage and relocate resources easily."
"The most valuable feature is affinity rules."
"The solution is stable."
 

Cons

"I would like a user experience module to be added."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Efficiency of some features could be improved."
"I would like to see, from within the Web Console, being able to define the project and custom templates per user; almost like how CloudSpec has approached the solution."
"The solution has a limited count of parallel executions, which can be a bottleneck for larger environments."
"The solution's price could be cheaper."
"The custom workflows are very difficult and confusing."
"There can be compatibility issues."
"This is an expensive solution."
"This solution needs to have more built-in workflows."
"The product’s cost needs improvement."
 

Pricing and Cost Advice

"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The price is reasonable, and one of the reasons that this product was selected."
"Our licensing is on a yearly basis. We pay for the license and then we pay the support every year."
"The licensing cost is manageable because they have different versions available, standard, essential, and advanced."
"My company needs to make yearly payments towards the licensing costs attached to the product."
"We renew the solution's license every one or two years."
"We pay a yearly fee, based on our entries."
"My organization didn't have to pay extra for vCenter Orchestrator. It was already included, so it's basically free. Even VMware regular support is included."
"We provide the VMware solution to our clients, for which they pay a perpetual license."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
Computer Software Company
23%
Financial Services Firm
17%
Government
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
What do you like most about vCenter Orchestrator?
The stability of the product is very good.
What is your experience regarding pricing and costs for vCenter Orchestrator?
The pricing for vCenter Orchestrator is high. After the move to Broadcom, new pricing was applied suddenly without any notice. This has caused budget breakdowns multiple times to cover the increase...
What needs improvement with vCenter Orchestrator?
I think it's working fine for me. I don't have any specific areas for improvement. The only point for improvement is the price, which has increased by 135%, making it very expensive.
 

Learn More

 

Overview

 

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft
Beiersdorf Shared Services
Find out what your peers are saying about ServiceNow Orchestration vs. vCenter Orchestrator and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.