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Ivanti Automation vs ServiceNow Orchestration comparison

Ivanti and ServiceNow are both solutions in the Process Automation category. Ivanti is ranked #28 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.8. Ivanti holds a 0.4% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.
Ivanti Automation
Read 3 Ivanti Automation reviews
  • 244 Views
  • 125 Comparison Views
100% willing to recommend
ServiceNow Orchestration
Read 15 ServiceNow Orchestration reviews
  • 2,275 Views
  • 1,598 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Ivanti Automation and ServiceNow Orchestration compete in IT operations management, addressing different needs for potential buyers. Ivanti has an edge in pricing and support, while ServiceNow leads in feature set for those needing advanced functionalities.

Features: Ivanti Automation offers task automation, integration with Ivanti products, and improved IT efficiency. ServiceNow Orchestration automates complex workflows, integrates with many third-party applications, and prioritizes extensive functionality.

Ease of Deployment and Customer Service: Ivanti Automation provides a straightforward deployment appealing to users wanting quick implementation, and its customer service is known for accessibility. ServiceNow Orchestration involves a more complex deployment due to advanced features, with strategic support guiding complex installations efficiently.

Pricing and ROI: Ivanti Automation has lower setup costs and quicker ROI because of its competitive pricing and implementation. ServiceNow Orchestration requires a higher initial investment but offers significant returns for environments that need high-level orchestration capabilities.

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To learn more, read our detailed Ivanti Automation vs. ServiceNow Orchestration Report (Updated: January 2025).
Buyer's Guide
Ivanti Automation vs. ServiceNow Orchestration
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Automation
Ranking in Process Automation
28th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of Ivanti Automation is 0.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Ahmed-Ragab - PeerSpot reviewer
Facilitates task management with effective approval processes and modern integration capabilities
It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.
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Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."
"There is a very good approval hierarchy in place."
"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."
"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."
"The solution effectively automates business processes."
"It's probably the best product out there."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The product has a flexible interface for development."
"Great with IT processes and business processes."
"It's scalable."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
More ServiceNow Orchestration pros
 

Cons

"The user interface could be more futuristic and modernized in terms of styling and colors."
"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."
"The user interface could be more futuristic and modernized in terms of styling and colors."
"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."
"It is a highly complex platform to work on."
"I would like a user experience module to be added."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The deployment requires awareness among the project staff."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"Efficiency of some features could be improved."
"There can be gaps in integration."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
"It is not very expensive."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
17%
Computer Software Company
16%
Healthcare Company
9%
Financial Services Firm
20%
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Ivanti Automation?
The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software.
See all answers
What is your experience regarding pricing and costs for Ivanti Automation?
My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions. On a scale from one to ten, where one is cheap, and ten is expensive, I ra...
See all answers
What needs improvement with Ivanti Automation?
Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures.
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
Pricing is custom to every customer.
See all answers
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
See all answers
 

Comparisons

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Compared 17% of the time
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Compared 55% of the time
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Compared 19% of the time
IBM BPM vs ServiceNow Orchestration Logo
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Compared 7% of the time
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Compared 4% of the time
Microsoft System Center Orchestrator vs ServiceNow Orchestration Logo
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Compared 4% of the time
More ServiceNow Orchestration Competitors
 

Product Reports

Buyer's Guide
Process Automation
December 2024
Ivanti Automation reportDownload Ivanti Automation product report
Buyer's Guide
ServiceNow Orchestration
December 2024
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

Ivanti IT Automation, RES Suite
No data available
 

Learn More

Ivanti
ServiceNow
 

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

 

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
Ivanti Automation vs. ServiceNow Orchestration
January 2025
Free Report: Ivanti Automation vs. ServiceNow Orchestration
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