Ivanti Automation vs ServiceNow Orchestration comparison

Ivanti and ServiceNow are both solutions in the Process Automation category. Ivanti is ranked #30 with an average rating of 8.0, while ServiceNow is ranked #11 with an average rating of 8.3. Ivanti holds a 0.4% mindshare in PA, compared to ServiceNow’s 4.7% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Ivanti Automation

Read 2 Ivanti Automation reviews

245 Views
124 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 14 ServiceNow Orchestration reviews

2,322 Views
1,611 Comparison Views

91% willing to recommend

Ivanti Automation

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Ivanti Automation and ServiceNow Orchestration compete in IT operations management, addressing different needs for potential buyers. Ivanti has an edge in pricing and support, while ServiceNow leads in feature set for those needing advanced functionalities.

Features: Ivanti Automation offers task automation, integration with Ivanti products, and improved IT efficiency. ServiceNow Orchestration automates complex workflows, integrates with many third-party applications, and prioritizes extensive functionality.

Ease of Deployment and Customer Service: Ivanti Automation provides a straightforward deployment appealing to users wanting quick implementation, and its customer service is known for accessibility. ServiceNow Orchestration involves a more complex deployment due to advanced features, with strategic support guiding complex installations efficiently.

Pricing and ROI: Ivanti Automation has lower setup costs and quicker ROI because of its competitive pricing and implementation. ServiceNow Orchestration requires a higher initial investment but offers significant returns for environments that need high-level orchestration capabilities.

To learn more, read our detailed Ivanti Automation vs. ServiceNow Orchestration Report (Updated: December 2024).

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

December 2024

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Categories and Ranking

Ivanti Automation

Ranking in Process Automation

30th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Process Automation category, the mindshare of Ivanti Automation is 0.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Donny Van Der Linde

Lead Consultant at T4Change BV

The solution isn't hard to understand, and there are lots of features you can use out of the box

We're a consulting company, so we listen to what the customer needs and offer solutions. Let's say they are having a virtual environment and they need to provision a master image, then this is the easiest way for an IT admin and not expensive if you compare it to SSCM or something like that. Most…

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."

"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."

"The product has a flexible interface for development."

"It's scalable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The solution effectively automates business processes."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The data visualization is good."

More ServiceNow Orchestration pros

Cons

"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The deployment requires awareness among the project staff."

"It is a highly complex platform to work on."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"There can be gaps in integration."

"I would like a user experience module to be added."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The solution is costly and orchestrations are very expensive."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"In terms of price, this solution is at the higher end of what you'll find."

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823,875 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

18%

Financial Services Firm

17%

Computer Software Company

16%

Healthcare Company

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Ivanti Automation?

The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software.

See all answers

What is your experience regarding pricing and costs for Ivanti Automation?

My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions. On a scale from one to ten, where one is cheap, and ten is expensive, I ra...

See all answers

What needs improvement with Ivanti Automation?

Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

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Compared 26% of the time

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Compared 23% of the time

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Control-M vs ServiceNow Orchestration

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IBM BPM vs ServiceNow Orchestration

Compared 8% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

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Product Reports

Buyer's Guide

Process Automation

December 2024

Download Ivanti Automation product report

Buyer's Guide

ServiceNow Orchestration

November 2024

Download ServiceNow Orchestration product report

Also Known As

Ivanti IT Automation, RES Suite

No data available

Learn More

Ivanti

ServiceNow

Overview

Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Ivanti Automation vs. ServiceNow Orchestration

December 2024

Free Report: Ivanti Automation vs. ServiceNow Orchestration

Find out what your peers are saying about Ivanti Automation vs. ServiceNow Orchestration and other solutions. Updated: December 2024.

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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.