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Ivanti Automation vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ivanti Automation
Ranking in Process Automation
25th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
14th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Process Automation category, the mindshare of Ivanti Automation is 1.1%, up from 0.4% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.4%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
ServiceNow Orchestration2.4%
Ivanti Automation1.1%
Other96.5%
Process Automation
 

Featured Reviews

Ahmed-Ragab - PeerSpot reviewer
Senior DevOps & Release Management Engineer at EBC
Facilitates task management with effective approval processes and modern integration capabilities
It facilitates processes by sending notifications to relevant individuals who need to take action regarding requests. There is a very good approval hierarchy in place. Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests. It is also easy to integrate with many other tools, like Nintex and Azure DevOps, using APIs.
Claude-Yameogo - PeerSpot reviewer
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a very good approval hierarchy in place."
"Ivanti Automation significantly simplifies IT infrastructure processes, handling access requests and facilitating various employee requests."
"It's easy for the IT admins at the company to use. It isn't hard to understand and there are lots of features you can use out of the box. If a feature isn't available in Ivanti Automation, you can always script it."
"The most valuable feature of Ivanti Automation is the opportunity to use more or less any kind of scripting software."
"Great with IT processes and business processes."
"The product has a flexible interface for development."
"There are a lot of ready to use orchestration custom packs."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"I would recommend ServiceNow Orchestration, and I consider it the best product in its domain in the market now."
"It's probably the best product out there."
 

Cons

"Ivanti Automation should deliver more fixed templates for standard use cases or standard procedures."
"Their cloud relay feature needs to improve to compete with other products in cloud solutions like Azure and AWS. It should be easier to deploy or provision images in the cloud with Ivanti Automation. Better Azure integration would also help."
"The user interface could be more futuristic and modernized in terms of styling and colors."
"Efficiency of some features could be improved."
"There can be gaps in integration."
"It is a highly complex platform to work on."
"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"We have found some gaps in integration because all of our customers require niche tools."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
 

Pricing and Cost Advice

"My customers do direct sales with Ivanti, and they complain that Ivanti Automation is more expensive than other solutions."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Construction Company
9%
Manufacturing Company
7%
Financial Services Firm
19%
Manufacturing Company
8%
Outsourcing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What needs improvement with Ivanti Automation?
The user interface could be more futuristic and modernized in terms of styling and colors.
What is your primary use case for Ivanti Automation?
I use Ivanti Automation for tasks such as requesting new machines for new employees and managing access over some machines or networks. It also manages tasks like creating users.
What advice do you have for others considering Ivanti Automation?
I would rate Ivanti Automation an eight out of ten. The user experience and UI could be improved to make it better.
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
What is your primary use case for ServiceNow Orchestration?
I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...
 

Also Known As

Ivanti IT Automation, RES Suite
No data available
 

Overview

 

Sample Customers

Oxfordshire County Council, Selex Galileo, Elkerliek ziekenhuis, Woodforest National Bank, City of Deventer, Royal Grammar School, SAAone, Eat' N Park, Espria
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Ivanti Automation vs. ServiceNow Orchestration and other solutions. Updated: August 2026.
910,479 professionals have used our research since 2012.