OpenText Operations Orchestration vs ServiceNow Orchestration comparison

OpenText and ServiceNow are both solutions in the Process Automation category. OpenText is ranked #20 with an average rating of 8.7, while ServiceNow is ranked #11 with an average rating of 8.8. OpenText holds a 0.8% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

OpenText Operations Orchest...

Read 26 OpenText Operations Orchestration reviews

532 Views
373 Comparison Views

92% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,275 Views
1,598 Comparison Views

92% willing to recommend

OpenText Operations Orchest...

ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

OpenText Operations Orchestration and ServiceNow Orchestration are key competitors in IT automation. While ServiceNow offers superior integration with systems, OpenText stands out for handling complex workflows efficiently.

Features: OpenText Operations Orchestration offers advanced scripting capabilities, flexible workflow management, and agent-based or agentless automation. ServiceNow Orchestration provides seamless integration with the ServiceNow platform, strong AI-driven features, and efficient service mapping capabilities.

Room for Improvement: OpenText could improve its user interface, streamlined integration options, and reduce the complexity of flow creation. ServiceNow Orchestration requires enhancements in network connectivity testing, better management scalability, and simplification of non-API features usage.

Ease of Deployment and Customer Service: ServiceNow Orchestration benefits from effortless deployment within its ecosystem and centralized support. OpenText Operations Orchestration, while initially complex, offers personalized support and a vast library of resources for troubleshooting efforts.

Pricing and ROI: OpenText Operations Orchestration demands a higher initial setup cost but delivers high ROI on complex operations. ServiceNow Orchestration may have reduced upfront costs, especially for current ServiceNow users, providing quick ROI through its integrated structure.

To learn more, read our detailed OpenText Operations Orchestration vs. ServiceNow Orchestration Report (Updated: January 2025).

Buyer's Guide

OpenText Operations Orchestration vs. ServiceNow Orchestration

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Operations Orchest...

Ranking in Process Automation

20th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (22nd)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of OpenText Operations Orchestration is 0.8%, down from 1.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Increases productivity with automation and robust orchestration capabilities

The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is good functionality-wise. I am impressed with the tool's flexibility in customization."

"It has reduced the time taken to go to market. In the past, we were struggling with building these integrations, but now the process has sped up and there is an added advantage of quick delivery. In addition, it is an agent-less solution, which provides more flexibility in terms of multiple options."

"The community is very powerful, with extensive knowledge bases available."

"In my environment, if I want to shut down all tools in one shot, I can create a workflow and run the workflow to shut down all tools in one go."

"It's very stable. If you ask me for the success rate metrics, it's more than 90% for both."

"It is a very stable product, highly affordable."

"There are a lot of ready to use orchestration custom packs."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The iTerm suite is also crucial for visibility and optimization."

"It's scalable."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It's probably the best product out there."

"The data visualization is good."

More ServiceNow Orchestration pros

Cons

"The tool's UI needs to be improved. It needs to have better administration features in future releases."

"Only the tool's support can be a drawback where improvements are needed."

"I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios."

"There were a lot of scalability issues that we initially faced. Whenever I tried to deploy 100-200 endpoints, it became a huge challenge. We had to actually start using other tools like Tivoli Endpoint Management in order to patch the issues."

"The price is an area that should be addressed because the price is high."

"There can be gaps in integration."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"We cannot perform GUI automation using the tool."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"Efficiency of some features could be improved."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"I do not have experience with the pricing or licensing of the product."

"The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive."

"The cost is very high compared to anything else available."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Operations Orchestration?

The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.

See all answers

What needs improvement with Operations Orchestration?

I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.

See all answers

What advice do you have for others considering Operations Orchestration?

This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

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Microsoft System Center Orchestrator vs OpenText Operations Orchestration

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Compared 7% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

OpenText Operations Orchestration

December 2024

OpenText Operations Orchestration report

Download OpenText Operations Orchestration product report

Buyer's Guide

ServiceNow Orchestration

December 2024

Download ServiceNow Orchestration product report

Also Known As

Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration

No data available

Learn More

OpenText

ServiceNow

Overview

OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.

With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.

Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:

Design automation workflows with a low-code/no-code designer canvas, content library, and API generator wizards.
Govern your automation in one place and centrally orchestrate powerful, scalable workflows in large, high availability environments.
Schedule workflows and make sure that SLAs are met and workflows execution happens when you need it.
Expose REST APIs to programmatically invoke orchestration from any external source.
Automate difficult interfaces with RPA robots that mimic screen based human actions.
Follow business and operational metrics to understand the value and the health of your orchestration environment.
Expose orchestration scenarios as services to your end users in an easy to use Self-Service catalog.

Operations Orchestration offers the following components:

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

OpenText Operations Orchestration vs. ServiceNow Orchestration

January 2025

Free Report: OpenText Operations Orchestration vs. ServiceNow Orchestration

Find out what your peers are saying about OpenText Operations Orchestration vs. ServiceNow Orchestration and other solutions. Updated: January 2025.

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