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IBM BPM vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Businesses using IBM BPM reported improved efficiency, automation, and cost savings despite high costs and moderate ROI.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
 

Customer Service

Sentiment score
6.7
IBM BPM customer service is generally positive, with effective support, though response delays and communication issues are noted.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
 

Scalability Issues

Sentiment score
6.9
IBM BPM offers impressive scalability, efficiently managing high user volumes with varied experiences and requiring occasional careful tuning.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.2
IBM BPM stability varies; recent versions improve reliability, but issues remain with infrastructure, configuration, and developer expertise.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
 

Room For Improvement

IBM BPM needs improved customization, integration, and user-friendliness, addressing complexity and high cost with enhanced API and AI features.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

IBM BPM's high costs suit large enterprises, while flexible Cloud Pak and tiered licensing offer varied pricing options.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

IBM BPM offers integration, scalability, and low-code development with strong UI, enhancing efficiency and reducing complexities.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Business Process Management (BPM) (4th), Application Infrastructure (8th)
OpenText Operations Orchest...
Ranking in Process Automation
21st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (23rd)
 

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of IBM BPM is 7.6%, down from 10.8% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.7%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

SureshThota1 - PeerSpot reviewer
Good automation, stable, and scalable
The initial setup is complex, but once we have a mature framework in place, it has been working well. When deployed properly and as expected, customers are happy to use the solution. However, there is still a lot of configuration and installation taking time. IBM BPM provides a cloud-fast model, where it is possible to integrate automation of the process and where manual interaction is only necessary if automation is not available. We have implemented an ultimate installation that includes both capabilities, but some features were not enabled in the process access station. For example, I could not open KFC documents, they all uploaded, and saved the data, but could not do a profile page without manual interaction. IBM is still working on a permanent solution for this. The deployment time depends on the requirements, which can be critical, low, or medium-high. If the requirements are critical, it will take six to eight months. For medium requirements, it will take five months, and for low requirements, it will take only one month. Eight people were part of the deployment team.
Ahmed Salman - PeerSpot reviewer
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Top Industries

By visitors reading reviews
Financial Services Firm
32%
Computer Software Company
13%
Manufacturing Company
7%
Government
6%
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about IBM BPM vs. OpenText Operations Orchestration and other solutions. Updated: January 2025.
838,640 professionals have used our research since 2012.