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Appian vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Appian boosts profits and digital transformation, reducing costs by 85%; organizations report high adoption and variable ROI satisfaction.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
 

Customer Service

Sentiment score
7.4
Appian support is efficient and well-rated, but complex issues may face delays, while resources and community are valuable.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
Their customer service is responsive, and the team is very prompt for support.
Appian has a community where I can put my questions.
 

Scalability Issues

Sentiment score
7.4
Appian is scalable for medium to large entities but can face challenges with complex processes, data volumes, and costs.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
Initially, without much coding, I can easily handle five thousand records.
 

Stability Issues

Sentiment score
7.9
Appian is praised for high stability and uptime, with minimal issues when following best development practices and architecture.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
It depends on how it has been designed and how it has been configured.
 

Room For Improvement

Appian users want better UI customization, integration, scalability, flexibility, cost-efficiency, support, collaboration, and enhanced case management features.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
 

Setup Cost

Appian pricing is moderate to high, with cost-effectiveness in cloud solutions and flexibility in its regional licensing model.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
 

Valuable Features

Appian's low-code platform accelerates app development with user-friendly tools, automation, and integration, enhancing productivity and efficiency.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
I can create tables, perform database-related activities, and create multiple tables.
It is easy for me to define the process and create configurable workflows.
 

Categories and Ranking

Appian
Ranking in Process Automation
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
61
Ranking in other categories
Business Process Management (BPM) (7th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (6th)
OpenText Operations Orchest...
Ranking in Process Automation
22nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (21st)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Appian is 6.9%, down from 10.9% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.6%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Ahmed Salman - PeerSpot reviewer
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Financial Services Firm
28%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Appian vs. OpenText Operations Orchestration and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.