Appian and OpenText Operations Orchestration are competitors in the business process automation sector. Appian holds a notable edge with its focus on user-friendly experience and support services, while OpenText Operations Orchestration stands out for its complex process capabilities.
Features: Appian offers intuitive workflow capabilities, seamless integration options, and rapid application development for enhanced business efficiency. OpenText Operations Orchestration provides advanced orchestration features, robust automation capabilities, and extensive environment management for detailed process handling.
Room for Improvement: Appian could enhance its customization options, expand reporting flexibility, and improve scalability for larger organizations. OpenText Operations Orchestration might benefit from simplifying its interface, reducing deployment complexity, and offering more intuitive user guides.
Ease of Deployment and Customer Service: Appian ensures a straightforward deployment process along with exceptional customer service, enabling a quick start for businesses. OpenText Operations Orchestration demands a detailed setup but provides excellent support for long-term projects, focusing on vast and complex solutions.
Pricing and ROI: Appian offers competitive pricing with a strong return on investment due to efficient deployment and operational benefits. OpenText Operations Orchestration might involve a higher initial investment but delivers substantial long-term ROI through its extensive feature set and capabilities.
Their customer service is responsive, and the team is very prompt for support.
It depends on how it has been designed and how it has been configured.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
It is easy for me to define the process and create configurable workflows.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
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