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Appian vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
7.0
Appian is scalable and flexible, supporting integration, distributed environments, and cloud deployment, but faces challenges with large data volumes.
No sentiment score available
 

Valuable Features

Sentiment score
8.1
Appian excels in rapid, low-code development, seamless integration, extensive automation, superior interface, and excellent technical support, enhancing productivity and scalability.
No sentiment score available
 

Room For Improvement

Sentiment score
4.7
Appian requires improved tutorials, flexible UI design, better Microsoft integration, enhanced automation, and seamless mobile UX for new users.
No sentiment score available
 

Stability Issues

Sentiment score
8.5
Appian is highly stable with 99.99% uptime, minimal issues, and strong user satisfaction regarding performance and ease of use.
No sentiment score available
 

Customer Service

No sentiment score available
Appian's technical support is responsive and helpful, though some users desire quicker response times and better prioritization.
No sentiment score available
 

Setup Cost

Sentiment score
5.0
Appian's pricing ranges from $90 to $2000+ monthly, often cheaper than Pega, but complex and expensive for on-premises setups.
No sentiment score available
 

Categories and Ranking

Appian
Ranking in Process Automation
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
Business Process Management (BPM) (6th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (6th)
OpenText Operations Orchest...
Ranking in Process Automation
22nd
Average Rating
7.8
Number of Reviews
25
Ranking in other categories
Robotic Process Automation (RPA) (21st)
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Appian is 10.6%, down from 10.9% compared to the previous year. The mindshare of OpenText Operations Orchestration is 1.1%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Devashish Mishra - PeerSpot reviewer
Low resource consumption, easy setup, and stable
To determine whether a platform, such as Appian, is suitable for your domain industry, you must first assess whether it offers any out-of-the-box features relevant to your needs. If it does, utilizing that platform would be the best option since it already has the required functionalities. If the available features do not align with your requirements, consider choosing a platform that can easily build such services. Attempting to modify pre-existing features on a platform is a challenging task, and any upgrades to the platform could pose further issues for users. The solution has high performance but the main issue is the lack of customization after deploying it. I rate Appian an eight out of ten.
HiteshKumar - PeerSpot reviewer
Offers good automation features to users
Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning purposes, as no one is available on the platform. As time passes, new things are implemented which are easy to access. There is clear documentation of the solution, making it a good product for all. The product's screenshots and concepts are clear. In the tool, the first step is clear, and the second step will be after the third step based on what you need. You can add the screenshots. As the product's documentation is clear, the installation can be done very easily. In the future, I want the tool to offer AI, as it can make it easy for users to get help.
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816,636 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
28%
Financial Services Firm
17%
Computer Software Company
11%
Government
6%
Financial Services Firm
29%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What is your experience regarding pricing and costs for Operations Orchestration?
The tool is expensive. I rate the tool a six if one is cheap and ten is very expensive.
What needs improvement with Operations Orchestration?
Only the tool's support can be a drawback where improvements are needed. The support can be too slow, so we have to wait due to a longer response time. There is also no live access for e-learning p...
What advice do you have for others considering Operations Orchestration?
There is a need to maintain the product. I rate the tool a nine out of ten.
 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Learn More

 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Appian vs. OpenText Operations Orchestration and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.