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Appian vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Companies using Appian see increased profits, reduced process time, early break-even, and high user satisfaction across applications.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
 

Customer Service

Sentiment score
7.4
Appian's customer service is mostly positive, with responsive support, valued community resources, and excellent expert involvement for issues.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
Their customer service is responsive, and the team is very prompt for support.
 

Scalability Issues

Sentiment score
7.4
Appian's scalability suits medium and large enterprises but requires expertise for optimal performance and handles varying data challenges.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
 

Stability Issues

Sentiment score
7.9
Appian ensures 99.99% uptime and high stability; issues arise mainly from improper design or database handling and connectivity errors.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
It depends on how it has been designed and how it has been configured.
 

Room For Improvement

Appian users seek improved UI customization, scalability, integration, DevOps, documentation, and better pricing for enhanced accessibility and flexibility.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
 

Setup Cost

Appian provides competitive, flexible pricing for on-premise and cloud solutions, offering value despite higher initial costs.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
 

Valuable Features

Appian excels in rapid low-code development, user-friendly interface, robust automation, seamless integration, scalability, and comprehensive support.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
It is easy for me to define the process and create configurable workflows.
 

Categories and Ranking

Appian
Ranking in Process Automation
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
60
Ranking in other categories
Business Process Management (BPM) (4th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (5th)
OpenText Operations Orchest...
Ranking in Process Automation
20th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (22nd)
 

Mindshare comparison

As of January 2025, in the Process Automation category, the mindshare of Appian is 8.8%, down from 11.1% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Ahmed Salman - PeerSpot reviewer
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
831,997 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Financial Services Firm
28%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Appian vs. OpenText Operations Orchestration and other solutions. Updated: January 2025.
831,997 professionals have used our research since 2012.