CA Process Automation vs ServiceNow Orchestration comparison

Broadcom and ServiceNow are both solutions in the Process Automation category. Broadcom is ranked #36, while ServiceNow is ranked #10 with an average rating of 8.2. Broadcom holds a 0.9% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

652 Views
652 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

CA Process Automation

ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and ServiceNow Orchestration are tools in the enterprise automation category. ServiceNow Orchestration appears to have the upper hand, offering advanced features and robust scalability.

Features: CA Process Automation offers process automation capabilities, workflow customization, and integration with third-party applications. ServiceNow Orchestration provides integration with the ServiceNow platform, pre-built connectors, and cloud capabilities.

Room for Improvement: CA Process Automation could improve in user interface intuitiveness, deployment flexibility, and reducing technical support dependency. ServiceNow Orchestration might enhance its pricing structure, ease of custom scripting, and connectivity testing capabilities.

Ease of Deployment and Customer Service: CA Process Automation has straightforward on-premises deployment but benefits from dedicated support. ServiceNow Orchestration's cloud-based model simplifies deployment and leverages strong customer service.

Pricing and ROI: CA Process Automation offers competitive setup costs appealing to smaller organizations. ServiceNow Orchestration, with higher initial expenses, provides compelling ROI due to its features and performance efficiency.

To learn more, read our detailed CA Process Automation vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
CA Process Automation	0.9%
Other	96.3%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"It is easy to debug and troubleshoot."

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."

"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"If you’re planning or looking for an application able to create process automation, stop looking."

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

More CA Process Automation pros

"I would definitely recommend Orchestration if you're already on the ServiceNow platform."

"The automation ServiceNow has provided saves us a lot of time and resources."

"It is a very stable product, highly affordable."

"It's scalable."

"Great with IT processes and business processes."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"This is a user-friendly solution where scripts can be made with ease, and there are many integration options, including Microsoft products, which gives the product a competitive edge."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

More ServiceNow Orchestration pros

Cons

"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

More CA Process Automation cons

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"I would like a user experience module to be added."

"The deployment requires awareness among the project staff."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."

"There can be gaps in integration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

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What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

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What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

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Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

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Product Reports

Buyer's Guide

CA Process Automation

March 2026

Download CA Process Automation product report

Buyer's Guide

ServiceNow Orchestration

March 2026

Download ServiceNow Orchestration product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Unum, HCL Technologies, Logicalis

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

March 2026

Free Report: CA Process Automation vs. ServiceNow Orchestration

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