CA Process Automation vs ServiceNow Orchestration comparison

Broadcom and ServiceNow are both solutions in the Process Automation category. Broadcom is ranked #36, while ServiceNow is ranked #10 with an average rating of 8.2. Broadcom holds a 0.9% mindshare in PA, compared to ServiceNow’s 2.8% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

652 Views
652 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,218 Views
2,151 Comparison Views

93% willing to recommend

CA Process Automation

ServiceNow Orchestration

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Executive SummaryUpdated on Dec 17, 2024

CA Process Automation and ServiceNow Orchestration are tools in the enterprise automation category. ServiceNow Orchestration appears to have the upper hand, offering advanced features and robust scalability.

Features: CA Process Automation offers process automation capabilities, workflow customization, and integration with third-party applications. ServiceNow Orchestration provides integration with the ServiceNow platform, pre-built connectors, and cloud capabilities.

Room for Improvement: CA Process Automation could improve in user interface intuitiveness, deployment flexibility, and reducing technical support dependency. ServiceNow Orchestration might enhance its pricing structure, ease of custom scripting, and connectivity testing capabilities.

Ease of Deployment and Customer Service: CA Process Automation has straightforward on-premises deployment but benefits from dedicated support. ServiceNow Orchestration's cloud-based model simplifies deployment and leverages strong customer service.

Pricing and ROI: CA Process Automation offers competitive setup costs appealing to smaller organizations. ServiceNow Orchestration, with higher initial expenses, provides compelling ROI due to its features and performance efficiency.

To learn more, read our detailed CA Process Automation vs. ServiceNow Orchestration Report (Updated: March 2026).

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.8%
CA Process Automation	0.9%
Other	96.3%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If you’re planning or looking for an application able to create process automation, stop looking."

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

"It is easy to debug and troubleshoot."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

More CA Process Automation pros

"I would definitely recommend Orchestration if you're already on the ServiceNow platform."

"It's probably the best product out there."

"The automation ServiceNow has provided saves us a lot of time and resources."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It has competitive AI capabilities."

"The data visualization is good."

"The solution effectively automates business processes."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

More ServiceNow Orchestration pros

Cons

"Somehow the product group within CA left the product dry from some regular expression functionality."

"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."

"Somehow the product group within CA left the product dry from some regular expression functionality."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

"It’s very complex, which is one of the disadvantages."

More CA Process Automation cons

"The deployment requires awareness among the project staff."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."

"We have found some gaps in integration because all of our customers require niche tools."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"We cannot perform GUI automation using the tool."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"It is not very expensive."

"Pricing is custom to every customer."

"The solution is costly and orchestrations are very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"In terms of price, this solution is at the higher end of what you'll find."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

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What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

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What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

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Compared 15% of the time

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Compared 12% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 8% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Temporal vs ServiceNow Orchestration

Compared 6% of the time

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Product Reports

Buyer's Guide

CA Process Automation

March 2026

Download CA Process Automation product report

Buyer's Guide

ServiceNow Orchestration

March 2026

Download ServiceNow Orchestration product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Unum, HCL Technologies, Logicalis

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

CA Process Automation vs. ServiceNow Orchestration

March 2026

Free Report: CA Process Automation vs. ServiceNow Orchestration

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