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CA Process Automation vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.0
CA Process Automation is praised for its exceptional technical support, reliable service, and efficient handling of customer needs.
No sentiment score available
 

Room For Improvement

Sentiment score
5.2
CA Process Automation requires better reporting, scripting, JavaScript support, BPM tool integration, error handling, documentation, and Python API support.
No sentiment score available
 

Scalability Issues

Sentiment score
7.9
CA Process Automation is scalable with built-in load balancing and alternatives, though limited by Java, satisfying user needs.
No sentiment score available
 

Stability Issues

Sentiment score
7.5
CA Process Automation is stable and scalable, but may require database reconfiguration and restarts for optimal performance.
Sentiment score
8.3
ServiceNow Orchestration is stable and reliable, though some users suggest improvements for connectors and cloud-on-premise alignment.
 

Valuable Features

Sentiment score
8.3
CA Process Automation enhances workflow efficiency with user-friendly interfaces, scalability, integration, and diverse technology support for seamless connectivity.
No sentiment score available
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
35th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Process Automation category, the mindshare of CA Process Automation is 0.3%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

it_user464568 - PeerSpot reviewer
Provides the ability to import objects as new versions of existing objects and to make the prior version the current version.
CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing. As an example, swim lanes within a process provide an excellent means of organizing operators within a process, but they can introduce substantial performance issues. As another example, it’s better to perform verbose JavaScript execution within a Run JavaScript operator instead of within another operator’s pre- or post-execution script. As yet another example, it’s better to hard-code variables within the process dataset as opposed to creating the variables at run-time. The biggest issue for me is its lack of support for current JavaScript methods and functions, which makes scripts unnecessarily longer than they need to be. It seemed I could only rely on the methods and functions available in ECMA 1 (which was released in 1997), but that wasn’t a deal-breaker and the product is capable of extending its capabilities through the inclusion of other code libraries.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Computer Software Company
14%
Manufacturing Company
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about CA Process Automation vs. ServiceNow Orchestration and other solutions. Updated: December 2024.
823,875 professionals have used our research since 2012.