Pega Platform vs ServiceNow Orchestration comparison

Pega and ServiceNow are both solutions in the Process Automation category. Pega is ranked #2 with an average rating of 8.1, while ServiceNow is ranked #12 with an average rating of 8.3. Pega holds a 9.7% mindshare in PA, compared to ServiceNow’s 5.0% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Pega Platform

Read 81 Pega Platform reviews

5,285 Views
4,078 Comparison Views

91% willing to recommend

ServiceNow Orchestration

Read 14 ServiceNow Orchestration reviews

2,408 Views
1,630 Comparison Views

91% willing to recommend

Pega Platform

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 6, 2024

Pega Platform and ServiceNow Orchestration compete in enterprise process automation and service delivery. Pega Platform appears to have an edge in pricing and support, while ServiceNow Orchestration leads in feature-rich offerings.

Features: Pega Platform delivers high configurability and flexibility, proficient in handling complex workflows. It is recognized for robust process automation capabilities. ServiceNow Orchestration offers comprehensive integration capabilities, scalability, and a wide range of built-in functionalities.

Room for Improvement: Pega Platform could enhance customization complexity, performance optimization in high-volume environments, and reduce time on configuration tasks. ServiceNow Orchestration has room to improve ease of use, initial setup simplicity, and reduce the learning curve hurdles.

Ease of Deployment and Customer Service: Pega Platform provides a straightforward deployment process and responsive customer service for smoother transitions. ServiceNow Orchestration may encounter challenges with intricate deployment procedures, yet users note positive ongoing support diligence.

Pricing and ROI: Pega Platform is seen as cost-effective with reduced setup costs and favorable ROI metrics. ServiceNow Orchestration, while requiring a higher initial investment, is perceived as delivering strong ROI through its comprehensive service capabilities and long-term operational benefits.

To learn more, read our detailed Pega Platform vs. ServiceNow Orchestration Report (Updated: October 2024).

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

October 2024

Download the complete report

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Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of Pega Platform is 9.7%, down from 13.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 5.0%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Balaji Choda

Architect at American Express

Oct 24, 2024

Cost-effective wwith good automation and enhanced UI flexibility

Initially, the Pega Platform was used as a BPM tool. Now, it is not limited to BPM. We can use it for CPM, GRM, and various other functions. We also utilize robotic automation, including desktop automation and process automation The Pega Platform helps in integrating a lot of manual data and…

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ShaheenKapery

Solutions Architect at Altron

May 24, 2024

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."

"The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system."

"Pega BPM offers a lot of out-of-the-box functionalities."

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."

"The most valuable feature is the ease of deployment."

"Pega is the leader in business process management solutions"

"The case management functionality of this solution has been most valuable."

"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."

More Pega Platform pros

"It's scalable."

"The solution effectively automates business processes."

"The iTerm suite is also crucial for visibility and optimization."

"There are a lot of ready to use orchestration custom packs."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"The data visualization is good."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"Great with IT processes and business processes."

More ServiceNow Orchestration pros

Cons

"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"Customers expect more out-of-box solutions to be readily available"

"Business specific functionality is needed."

"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."

"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."

More Pega Platform cons

"Efficiency of some features could be improved."

"We cannot perform GUI automation using the tool."

"There can be gaps in integration."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"It is a highly complex platform to work on."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"The licensing model for Pega BPM needs to be improved."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"

"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."

"Licensing is expensive. You need to wisely select between per user and per case."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

More Pega Platform pricing and cost advice

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...

See all answers

Comparisons

ServiceNow vs Pega Platform

Compared 23% of the time

Camunda vs Pega Platform

Compared 17% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 53% of the time

Control-M vs ServiceNow Orchestration

Compared 20% of the time

IBM BPM vs ServiceNow Orchestration

Compared 10% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 4% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Pega Platform

November 2024

Download Pega Platform product report

Buyer's Guide

ServiceNow Orchestration

October 2024

Download ServiceNow Orchestration product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

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Pega

ServiceNow

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

October 2024

Free Report: Pega Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Pega Platform vs. ServiceNow Orchestration and other solutions. Updated: October 2024.

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