Pega Platform vs ServiceNow Orchestration comparison

Pega and ServiceNow are both solutions in the Process Automation category. Pega is ranked #3 with an average rating of 8.3, while ServiceNow is ranked #11 with an average rating of 8.3. Pega holds a 6.3% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Pega Platform

Read 82 Pega Platform reviews

3,963 Views
3,167 Comparison Views

91% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,111 Views
1,574 Comparison Views

92% willing to recommend

Pega Platform

ServiceNow Orchestration

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Apr 20, 2025

Pega Platform and ServiceNow Orchestration compete in the business automation and management sector. Pega Platform has an upper hand due to its strong BPM features and flexibility, although it may require specialized training.

Features: Pega Platform offers extensive customization, BPM capabilities, and low-code architecture, allowing flexibility and rapid prototyping. ServiceNow Orchestration integrates seamlessly in ITSM with robust automation, enhancing service management within its ecosystem.

Room for Improvement: Pega Platform needs to improve its user interface, RPA capabilities, and integration support for inexperienced users. ServiceNow Orchestration could benefit from more flexible integration, modular pricing, and better workflow handling to address cost structure challenges.

Ease of Deployment and Customer Service: Pega Platform supports multiple deployment options including on-premises and cloud environments, with mixed reviews on support. ServiceNow focuses on cloud deployment and provides prompt support, although adaptability in unique scenarios may be limited.

Pricing and ROI: Pega Platform's licensing fees are based on users or case volumes, offering high ROI due to its robust process management capabilities. ServiceNow Orchestration, though expensive with modular costs, proves valuable in IT service efficiency and workflow integration.

To learn more, read our detailed Pega Platform vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

April 2025

Download the complete report

Helped 850,671 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Process Automation

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Pega Platform is 6.3%, down from 11.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Pega BPM offers a lot of out-of-the-box functionalities."

"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."

"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."

"The technical support from Pega is very low, rating a one or two out of ten."

"The most valuable features are case management and integration services."

"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."

"Allowed us to develop and quickly release with confidence using cloud technologies."

"The solution's case management is its most valuable aspect."

More Pega Platform pros

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"It is a very stable product, highly affordable."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"The iTerm suite is also crucial for visibility and optimization."

"The product has a flexible interface for development."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"There are a lot of ready to use orchestration custom packs."

"It's scalable."

More ServiceNow Orchestration pros

Cons

"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."

"The cost of licensing could be improved."

"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

"PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training."

"Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful."

"The UI needs improvement."

"Customers expect more out-of-box solutions to be readily available"

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

More Pega Platform cons

"There can be gaps in integration."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"The deployment requires awareness among the project staff."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"We do not have to purchase any licenses for the product."

"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."

"Licensing is expensive. You need to wisely select between per user and per case."

"The licensing model for Pega BPM needs to be improved."

"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"I would rate the product's pricing a six out of ten."

More Pega Platform pricing and cost advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"Pricing is custom to every customer."

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

850,671 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 6% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 54% of the time

Control-M vs ServiceNow Orchestration

Compared 16% of the time

IBM BPM vs ServiceNow Orchestration

Compared 7% of the time

Temporal vs ServiceNow Orchestration

Compared 7% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 3% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Pega Platform

April 2025

Download Pega Platform product report

Buyer's Guide

ServiceNow Orchestration

April 2025

Download ServiceNow Orchestration product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

April 2025

Free Report: Pega Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Pega Platform vs. ServiceNow Orchestration and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,671 professionals have used our research since 2012.

See our Pega Platform vs. ServiceNow Orchestration report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.