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Pega Platform vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 12, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Pega Platform is 6.4%, down from 11.5% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.1%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."
"The most valuable features are case management and integration services."
"It is a stable solution...It is a scalable solution."
"It is a stable product."
"We find the product to be scalable."
"The solution's case management is its most valuable aspect."
"The most valuable features of Pega BPM are low code, no code, functionality, and easy development."
"This is a customizable product."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It is a very stable product, highly affordable."
"It's scalable."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The iTerm suite is also crucial for visibility and optimization."
"The solution effectively automates business processes."
"The data visualization is good."
 

Cons

"Containerization should be improved in relation to Pega because Camunda is deployable in the containerization deployment process."
"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."
"The UI needs improvement."
"Customers expect more out-of-box solutions to be readily available"
"There is a lack of support and community presence in the country, leading to challenges in finding developers."
"There is a scarcity of resources who have worked with this solution before."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"It is a highly complex platform to work on."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
 

Pricing and Cost Advice

"The price of Pega BPM is in the middle range compared to other solutions."
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"The licensing model for Pega BPM needs to be improved."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."
"The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
"The price is a bit expensive."
"Licensing varies across geographical regions for us."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"Pricing is custom to every customer."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"In terms of price, this solution is at the higher end of what you'll find."
"The solution is costly and orchestrations are very expensive."
"It is not very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...
 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
No data available
 

Overview

 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Pega Platform vs. ServiceNow Orchestration and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.