Pega Platform and ServiceNow Orchestration compete in enterprise process automation and service delivery. Pega Platform appears to have an edge in pricing and support, while ServiceNow Orchestration leads in feature-rich offerings.
Features: Pega Platform delivers high configurability and flexibility, proficient in handling complex workflows. It is recognized for robust process automation capabilities. ServiceNow Orchestration offers comprehensive integration capabilities, scalability, and a wide range of built-in functionalities.
Room for Improvement: Pega Platform could enhance customization complexity, performance optimization in high-volume environments, and reduce time on configuration tasks. ServiceNow Orchestration has room to improve ease of use, initial setup simplicity, and reduce the learning curve hurdles.
Ease of Deployment and Customer Service: Pega Platform provides a straightforward deployment process and responsive customer service for smoother transitions. ServiceNow Orchestration may encounter challenges with intricate deployment procedures, yet users note positive ongoing support diligence.
Pricing and ROI: Pega Platform is seen as cost-effective with reduced setup costs and favorable ROI metrics. ServiceNow Orchestration, while requiring a higher initial investment, is perceived as delivering strong ROI through its comprehensive service capabilities and long-term operational benefits.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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