Pega Platform vs ServiceNow Orchestration comparison

Pega and ServiceNow are both solutions in the Process Automation category. Pega is ranked #3 with an average rating of 8.2, while ServiceNow is ranked #11 with an average rating of 8.5. Pega holds a 6.6% mindshare in PA, compared to ServiceNow’s 3.9% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Pega Platform

Read 82 Pega Platform reviews

4,447 Views
3,439 Comparison Views

91% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,174 Views
1,580 Comparison Views

92% willing to recommend

Pega Platform

ServiceNow Orchestration

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Pega Platform and ServiceNow Orchestration are leading products in the business process automation category. Pega is favored for its enterprise-level solutions, offering comprehensive features like case management, while ServiceNow is preferred for its IT service management ease and integration capabilities, making it more user-friendly in digital transformations.

Features: Pega Platform offers an extensive set of features like case management, allowing for efficient process automation. It enables integration services and a low-code environment that supports rapid prototyping. It also provides valuable insights with improved dashboards and reporting capabilities. ServiceNow Orchestration excels in integration capabilities for business process automation, particularly focusing on IT operations. It offers robust workflows and is known for its ease of use, specifically in digital transformations related to IT service management. Users find ServiceNow's ability to improve process efficiencies particularly valuable.

Room for Improvement: Pega Platform faces challenges such as complex upgrades requiring skilled resources, high licensing costs, and a need for improved UI and integration capabilities. Its cloud presence needs enhancements. ServiceNow Orchestration is critiqued for a rigid implementation process and high costs; users seek more flexibility and easier integration. Additionally, ServiceNow requires improvements in workflow speeds and providing a broader range of integrations.

Ease of Deployment and Customer Service: Pega Platform supports various deployment environments, offering flexibility with options like on-premises, public, hybrid, and private clouds. However, technical support is inconsistent, with some users noting dissatisfaction with response times. ServiceNow Orchestration primarily uses public cloud deployments and is recognized for good technical support, though it sometimes lacks depth in resolving unique issues.

Pricing and ROI: Both Pega Platform and ServiceNow Orchestration are expensive. Pega's pricing varies by licensing model and is affordable at scale but may not suit smaller businesses due to high fees. Despite this, Pega promises substantial ROI through effective automation in large enterprises. Similarly, ServiceNow's high costs are influenced by module selection and usage level but is regarded as leading in its segment. Both products offer significant ROI through enhanced process efficiencies.

To learn more, read our detailed Pega Platform vs. ServiceNow Orchestration Report (Updated: March 2025).

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

March 2025

Download the complete report

Helped 842,690 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Process Automation

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Process Automation category, the mindshare of Pega Platform is 6.6%, down from 11.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient."

"The visualization of the business process and the collaboration aspects of the solution are its most valuable features."

"It allows for a unified platform with features like case management, BPM, service orchestration, low-code development, digital process automation, CRM, and decision-making, all integrated into a single platform."

"There are a lot of frameworks in the product. I use Pega PRPC the most."

"This is a customizable product."

"Can do a lot of things with minimum time and cost."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"Pricing is a little on the high side."

More Pega Platform pros

"It's scalable."

"The product has a flexible interface for development."

"It's probably the best product out there."

"It has competitive AI capabilities."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"The data visualization is good."

"Great with IT processes and business processes."

More ServiceNow Orchestration pros

Cons

"The previous versions had good training documents but the updated versions need to improve the documentation."

"What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works."

"The workflow automation can be slow, so there is room for improvement there."

"This is a quite expensive product."

"The usability of the solution for developers is sometimes difficult to work with because instead of fixing the existing bugs in the previous version, there is always a rush to push out a new version leaving the bugs in the old versions unresolved."

"There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5."

"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."

"Pega Cloud early adoption and use for cross enterprise capability was new to many. The early adoption meant version 2.0 of their cloud service may require refactoring and redesign of some services."

More Pega Platform cons

"Efficiency of some features could be improved."

"It is a highly complex platform to work on."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"There can be gaps in integration."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"We cannot perform GUI automation using the tool."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Licensing varies across geographical regions for us."

"The price could be lower."

"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"I would rate the product's pricing a six out of ten."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"Licensing is expensive. You need to wisely select between per user and per case."

"The pricing is pretty good, compared to other similar products."

More Pega Platform pricing and cost advice

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"Pricing is custom to every customer."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

842,690 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

Comparisons

ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 16% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 56% of the time

Control-M vs ServiceNow Orchestration

Compared 16% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Temporal vs ServiceNow Orchestration

Compared 6% of the time

BMC TrueSight Orchestration vs ServiceNow Orchestration

Compared 2% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Pega Platform

March 2025

Download Pega Platform product report

Buyer's Guide

ServiceNow Orchestration

March 2025

Download ServiceNow Orchestration product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

March 2025

Free Report: Pega Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Pega Platform vs. ServiceNow Orchestration and other solutions. Updated: March 2025.

DOWNLOAD NOW

842,690 professionals have used our research since 2012.

See our Pega Platform vs. ServiceNow Orchestration report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.