Salesforce Platform and Red Hat OpenShift compete in the enterprise software market with Salesforce focusing on CRM solutions and OpenShift on cloud-native application development. Salesforce has the upper hand due to its user-friendly customization and strong partner ecosystem, making it popular among businesses needing robust CRM capabilities.
Features: Salesforce Platform offers easy integration, quick customization, and a wide partner ecosystem, enhancing user efficiency with trial periods and comprehensive customer tracking. Red Hat OpenShift excels in container orchestration with native Kubernetes compatibility, scalability, and robust security features supporting diverse DevOps tools.
Room for Improvement: Salesforce faces challenges with scalability and complex external system integrations, with high costs and limited reporting capabilities. OpenShift's security model could be simplified, its documentation improved, and support for legacy applications enhanced, addressing autoscaling issues and integration processes.
Ease of Deployment and Customer Service: Salesforce's cloud-based deployment is flexible but requires extensive customization, making it complex for novices. Customer service is responsive but needs faster technical support. OpenShift's deployment supports on-premises and cloud with strong community support, though its documentation could be improved. Customer service is efficient with excellent escalation procedures.
Pricing and ROI: Salesforce's high pricing and per-user licensing model can be costly for enterprises, though users report efficiency gains. Negotiation on pricing is essential. OpenShift offers competitive enterprise pricing with open-source options, but licensing complexity can be a downside. Its integration of Red Hat products optimizes costs, reducing operational overheads and providing strong ROI.
We have dealt with many cases with Red Hat support, and while they eventually solve issues, it sometimes takes them a long time to reach a resolution, particularly with complex matters related to IBM Cloud.
Learning OpenShift requires complex infrastructure, needing vCenter integration, more advanced answers, active directory, and more expensive hardware.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
OpenShift's horizontal pod scaling is more effective and efficient than that used in Kubernetes, making it a superior choice for scalability.
Salesforce's scalability was not a problem.
The cost of OpenShift is very high, particularly with the OpenShift Plus package, which includes many products and services.
It provides better performance yet requires more resources compared to vanilla Kubernetes.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
OpenShift is Red Hat's Kubernetes platform that provides a cloud environment for development, hosting, and scaling applications. The solution enables a cloud-like experience regardless of the location where it has been deployed, including in the cloud, on premises, or at the edge. It allows developers to select where to build, deploy, and run applications through a consistent experience, supported by full-stack automated operations, and self-service provisioning.
OpenShift employs an open hybrid cloud strategy which is built on the foundation of technologies including Linux, containers, and automation. This approach provides clients with a flexible selection of where to run their applications. Applications can be built on Red Hat Enterprise Linux and are automatically compatible with Red Hat Ansible Automation Platform. OpenShift enables automation inside and outside clients' Kubernetes clusters.
The solution works with traditional, modernized, and cloud-native applications. It supports a wide variety of workloads, including Java, artificial intelligence and machine learning (AI/ML), and databases. Due to the vast ecosystem of technology partners that OpenShift supports, clients can benefit from automated deployment and life-cycle management. This product improves the security of the full application life cycle by decreasing operational risk. This is achieved by shifting security left and automating development, security, and operations (DevSecOps).
OpenShift Features
OpenShift facilitates clients’ application-running processes through various features. Some of the product’s features include:
OpenShift Benefits
OpenShift provides the companies and users utilizing it with various benefits. These benefits include the following:
Reviews from Real Users
An executive head of department - M-PESA Tech at a comms service provider gives OpenShift a high rating because its automation can go a long way in reducing time to market and the time required to fix issues that arise from deployment.
Vikram C., head of infrastructure & cloud ops at a comms service provider, rates highly three qualities of OpenShift, summarizing them to mature, seamless integration, and easy setup.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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