Salesforce Platform and Red Hat OpenShift compete in the enterprise software market with Salesforce focusing on CRM solutions and OpenShift on cloud-native application development. Salesforce has the upper hand due to its user-friendly customization and strong partner ecosystem, making it popular among businesses needing robust CRM capabilities.
Features: Salesforce Platform offers easy integration, quick customization, and a wide partner ecosystem, enhancing user efficiency with trial periods and comprehensive customer tracking. Red Hat OpenShift excels in container orchestration with native Kubernetes compatibility, scalability, and robust security features supporting diverse DevOps tools.
Room for Improvement: Salesforce faces challenges with scalability and complex external system integrations, with high costs and limited reporting capabilities. OpenShift's security model could be simplified, its documentation improved, and support for legacy applications enhanced, addressing autoscaling issues and integration processes.
Ease of Deployment and Customer Service: Salesforce's cloud-based deployment is flexible but requires extensive customization, making it complex for novices. Customer service is responsive but needs faster technical support. OpenShift's deployment supports on-premises and cloud with strong community support, though its documentation could be improved. Customer service is efficient with excellent escalation procedures.
Pricing and ROI: Salesforce's high pricing and per-user licensing model can be costly for enterprises, though users report efficiency gains. Negotiation on pricing is essential. OpenShift offers competitive enterprise pricing with open-source options, but licensing complexity can be a downside. Its integration of Red Hat products optimizes costs, reducing operational overheads and providing strong ROI.
Moving to OpenShift resulted in increased system stability and reduced downtime, which contributed to operational efficiency.
With OpenShift combined with IBM Cloud App integration, I can spin an integration server in a second as compared to traditional methods, which could take days or weeks.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
Red Hat's technical support is responsive and effective.
I have been pretty happy in the past with getting support from Red Hat.
We have dealt with many cases with Red Hat support, and while they eventually solve issues, it sometimes takes them a long time to reach a resolution, particularly with complex matters related to IBM Cloud.
OpenShift's horizontal pod scaling is more effective and efficient than that used in Kubernetes, making it a superior choice for scalability.
Red Hat OpenShift scales excellently, with a rating of ten out of ten.
OpenShift is highly scalable, allowing us to manage thousands of pods effectively.
Salesforce's scalability was not a problem.
I've had my cluster running for over four years.
It provides better performance yet requires more resources compared to vanilla Kubernetes.
It performs well under load, providing the desired output.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
Learning OpenShift requires complex infrastructure, needing vCenter integration, more advanced answers, active directory, and more expensive hardware.
The removal of Grafana and HPA from monitoring caused some issues.
We should aim to include VMware-like capabilities to be competitive, especially considering cost factors.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
The cost of OpenShift is very high, particularly with the OpenShift Plus package, which includes many products and services.
Red Hat can improve on the pricing part by making it more flexible and possibly on the lower side.
The cost is a crucial factor, particularly with licensing.
OpenShift offers an easy-to-use graphical user interface for cluster management, making it more accessible for administrators.
A valuable feature of Red Hat OpenShift is its ability to handle increased loads by automatically adding nodes.
The concept of containers and scaling on demand is a feature I appreciate the most about Red Hat OpenShift.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
Red Hat OpenShift offers a robust, scalable platform with strong security and automation, suitable for container orchestration, application deployment, and microservices architecture.
Designed to modernize applications by transitioning from legacy systems to cloud-native environments, Red Hat OpenShift provides powerful CI/CD integration and Kubernetes compatibility. Its security features, multi-cloud support, and source-to-image functionality enhance deployment flexibility. While the GUI offers user-friendly navigation, users benefit from its cloud-agnostic nature and efficient lifecycle management. However, improvements are needed in documentation, configuration complexity, and integration with third-party platforms. Pricing and high resource demands can also be challenging for wider adoption.
What are the key features of Red Hat OpenShift?Red Hat OpenShift is strategically implemented for diverse industries focusing on container orchestration and application modernization. Organizations leverage it for migrating applications to cloud-native environments and managing CI/CD pipelines. Its functionality facilitates efficient resource management and microservices architecture adoption, supporting enterprise-level DevOps practices. Users employ it across cloud and on-premises platforms to drive performance improvements.
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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