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IBM Public Cloud vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
8.3
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
Salesforce's scalability was not a problem.
 

Valuable Features

No sentiment score available
Sentiment score
8.0
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
 

Room For Improvement

No sentiment score available
Sentiment score
5.1
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Stability Issues

No sentiment score available
Sentiment score
8.1
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Customer Service

No sentiment score available
Sentiment score
7.0
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
 

Setup Cost

No sentiment score available
Sentiment score
7.5
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
 

Categories and Ranking

IBM Public Cloud
Ranking in PaaS Clouds
13th
Average Rating
7.8
Number of Reviews
17
Ranking in other categories
IoT Platforms (6th)
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (8th), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of November 2024, in the PaaS Clouds category, the mindshare of IBM Public Cloud is 3.4%, down from 5.7% compared to the previous year. The mindshare of Salesforce Platform is 3.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Adnan_Ali - PeerSpot reviewer
Provides robust analytics and management tools but lacks support
It offers services designed to meet a wide range of customer needs. It provides robust analytics and management tools to give customers complete visibility into their environment and infrastructure. With its diverse features, IBM Public Cloud aims to address various requirements and ensure a high level of service for its users.
ChrisTook - PeerSpot reviewer
Reliable with good reporting and custom dashboards
I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.
report
Use our free recommendation engine to learn which PaaS Clouds solutions are best for your needs.
816,192 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
University
12%
Educational Organization
7%
Computer Software Company
16%
Financial Services Firm
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is preferable - IBM Public Cloud or Microsoft Azure?
IBM Public Cloud is IBM’s Platform-as-a-Service. It aims to provide organizations with a secure cloud environment to manage data and applications. One of the features we like is the cloud activity ...
What needs improvement with IBM Cloud?
The front end is not pervasive, so it is very difficult get the status of your current services or account from a mobile device.
What do you like most about IBM Public Cloud?
The most valuable feature of IBM Public Cloud is the AI integrations.
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

IBM Bluemix
Salesforce1, Force.com, Salesforce App Cloud
 

Learn More

 

Overview

 

Sample Customers

Uvionics Tech, Komsomolskaya Pravda, Alpha Modus, Inventive, Web Business Consulting, FindBrok, SilverHook Powerboats, United Way of Allegheny County
ADP
Find out what your peers are saying about IBM Public Cloud vs. Salesforce Platform and other solutions. Updated: October 2024.
816,192 professionals have used our research since 2012.