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Heroku vs Salesforce Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Heroku
Ranking in PaaS Clouds
16th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
29
Ranking in other categories
No ranking in other categories
Salesforce Platform
Ranking in PaaS Clouds
7th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
Mobile Development Platforms (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (5th), No-Code Development Platforms (2nd)
 

Mindshare comparison

As of February 2025, in the PaaS Clouds category, the mindshare of Heroku is 2.6%, up from 2.2% compared to the previous year. The mindshare of Salesforce Platform is 2.8%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
PaaS Clouds
 

Featured Reviews

Faizan Haider - PeerSpot reviewer
Used for server deployment and provides auto maintenance of databases
Heroku is deployed on the cloud. We can deploy our private and public projects over at Heroku. Most of the time, when we are starting any new project from scratch, we have to implement our MVP for that project or the core idea. We are unsure how our traffic flow will go or the actual production environment requirements. We don't want to spend the most on the server sites, so then we can use it with our go-to plan for Heroku, and all the resources are available in the basic plan with the minimum expenses. So, it helps us to deploy and make our features available online at the minimum cost. Once we know our needs, we can add the professional add-ons and shift it to another platform. Heroku supports any resource listed in the marketplace. We just have to deploy our AI solutions, and Heroku can also support AI projects. I would recommend the solution to other users. I advise users not to purchase extra add-ons but to make scalable resources so that they can use all the resources efficiently. Overall, I rate the solution a nine out of ten.
Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Valuable for us was the fast deployment. This means the time to market is improved without pain for developers."
"The solution's most valuable feature is the auto maintenance of databases."
"What I found most valuable about this solution is that it's easy to use and integrate with GitHub actions."
"It's easy to push a change and to deploy new things."
"We use Heroku to run generic data. We also use it for our customer development environment. It helps us to build and test websites."
"One of the best things about Heroku is that it is very easy and straightforward to deploy an application."
"I like the tool's scalability, CLI, and dashboards."
"The platform is very Node.js-friendly, which is something that is important to us."
"We also use Salesforce to find trends to make informed decisions in terms of events and marketing campaigns."
"Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"I found the ease of use most valuable in the Salesforce Platform. I also found the platform pretty light."
"The solution has plenty of features that are useful."
"A great platform to import, manage and save customer data."
"One of the main features of the solution is it is flexible."
"What functions we don't get out of Salesforce, we typically receive from third-party applications that extend the capabilities. We integrate a lot of different products with Salesforce."
 

Cons

"We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do."
"The pricing could be improved because scaling the database becomes costly."
"We would like to be notified when something goes wrong in the process. When something is not working, we should get an alert."
"The tool's configuration is complex."
"I improved the application performance by monitoring and adjusting the cleaner configuration to help set better lightweight limits on containers that run the app instances."
"Heroku doesn't support Docker images on the CI infrastructure."
"Their support is good, but they can improve their response time."
"Heroku had an authentication problem a few months ago, but they solved it."
"It could be maybe a bit more user-intuitive."
"It would be better if they can add more from the pricing and functionality perspective. It is very expensive. I would be more than happy if they drop the prices. From the licensing perspective, if they can add more functionality, I would be more than happy."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"Salesforce Platform has a cumbersome interface when creating reports, dashboards, and those types of things. They could be a little bit more simple. The administration has to be an aficionado to do any sort of administration and maintenance, for example, setting up the way you want to modify the lead tracks or functions. These systems tend to be quite cumbersome."
"The management of Salesforce could be quite a task. Old and unusable contacts can add up over time. If I could wave a magic wand, it would be to initiate a self-cleaning feature."
"When it switched to lightning, it threw me for a loop. When they changed the look and feel, I had a hard time finding things and doing what I used to do."
"Some business functionalities could be improved."
"The integration of Salesforce with other solutions could be improved."
 

Pricing and Cost Advice

"The price of Heroku could be less expensive."
"Its price is very good."
"There is a standard fee for a processing unit, they call them "dynos," and then you pay for add-ons."
"The tool is free."
"I rate the tool's pricing a three out of ten."
"Pricing for the Salesforce Platform is too expensive."
"I haven't had to buy Salesforce, however, I have heard it's $1500 a user."
"It is very expensive. Its licensing is on a monthly basis."
"The product's additional features can be expensive."
"In general, the price is an area where there is always room for improvement."
"Salesforce is cheap."
"Costly, but it is the top product in SaaS/PaaS. Pricing is more for large to enterprise level companies."
"I don't know anything about its cost, but I'm sure it has got a nice little price tag that goes along with it."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Educational Organization
9%
University
7%
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Heroku?
I like the tool's scalability, CLI, and dashboards.
What needs improvement with Heroku?
I don't like that the web server crashes every day, every 24 hours. The pricing could be improved because scaling the database becomes costly. The Docker features are not great. You cannot use any ...
What is your primary use case for Heroku?
We use the solution for web applications and web APIs.
How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
 

Also Known As

No data available
Salesforce1, Force.com, Salesforce App Cloud
 

Overview

 

Sample Customers

Facebook, UrbanDictionary, Code for America, Mailchimp, Rapportive, GitHub, TED, and Lyft.
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Find out what your peers are saying about Heroku vs. Salesforce Platform and other solutions. Updated: January 2025.
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