Heroku vs Salesforce Platform comparison

Heroku and Salesforce are both solutions in the PaaS Clouds category. Heroku is ranked #12 with an average rating of 8.2, while Salesforce is ranked #7 with an average rating of 8.0. Heroku holds a 2.8% mindshare in PSP, compared to Salesforce’s 3.4% mindshare. Additionally, 87% of Heroku users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.

Heroku

Read 29 Heroku reviews

2,993 Views
2,260 Comparison Views

87% willing to recommend

Salesforce Platform

Read 90 Salesforce Platform reviews

3,336 Views
2,977 Comparison Views

88% willing to recommend

Heroku

Salesforce Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Heroku and Salesforce Platform based on real PeerSpot user reviews.

Find out in this report how the two PaaS Clouds solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Heroku vs. Salesforce Platform Report (Updated: October 2024).

Buyer's Guide

Heroku vs. Salesforce Platform

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Heroku

Ranking in PaaS Clouds

12th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Platform

Ranking in PaaS Clouds

7th

Average Rating

8.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Mobile Development Platforms (3rd), Rapid Application Development Software (8th), Low-Code Development Platforms (6th), No-Code Development Platforms (2nd)

Mindshare comparison

As of November 2024, in the PaaS Clouds category, the mindshare of Heroku is 2.8%, up from 2.8% compared to the previous year. The mindshare of Salesforce Platform is 3.4%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

PaaS Clouds

Featured Reviews

Faizan Haider

Senior Software Engineer at Aldaim Solutions

May 16, 2024

Used for server deployment and provides auto maintenance of databases

Heroku is deployed on the cloud. We can deploy our private and public projects over at Heroku. Most of the time, when we are starting any new project from scratch, we have to implement our MVP for that project or the core idea. We are unsure how our traffic flow will go or the actual production environment requirements. We don't want to spend the most on the server sites, so then we can use it with our go-to plan for Heroku, and all the resources are available in the basic plan with the minimum expenses. So, it helps us to deploy and make our features available online at the minimum cost. Once we know our needs, we can add the professional add-ons and shift it to another platform. Heroku supports any resource listed in the marketplace. We just have to deploy our AI solutions, and Heroku can also support AI projects. I would recommend the solution to other users. I advise users not to purchase extra add-ons but to make scalable resources so that they can use all the resources efficiently. Overall, I rate the solution a nine out of ten.

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ChrisTook

NA Inside Sales Hub Manager at AMCS Group

Jun 21, 2022

Reliable with good reporting and custom dashboards

I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is stable."

"It is easy to deploy applications, and we don't need to bother about software updates on the server. We don't need to bother about machines, servers, and hardware. We only need to care about the system and functionality that we need or want to develop. They take care of everything else. It provides high availability. It is a pretty good solution that provides everything that we need. It has everything that we need to run our applications. We have many different applications, and we generate three million bills for a company in Brazil. We see more than a billion requests per day in another application. Everything works just fine, and it is very good."

"The most valuable feature of Heroku is the continuous integration and applications it provides."

"We use Heroku to run generic data. We also use it for our customer development environment. It helps us to build and test websites."

"It's easy to push a change and to deploy new things."

"The platform is very Node.js-friendly, which is something that is important to us."

"I like the tool's scalability, CLI, and dashboards."

"Thanks to Heroku, we don't need to do as much direct management in AWS."

More Heroku pros

"The presentation is clear and easy to comprehend."

"The solution is used to track our customers."

"We use this solution to track customer activities, opportunities and contact information."

"We haven't had any issues with stability so far."

"It is a fairly useful and user-friendly tool for salespersons. It is very extensive and flexible. You can customize it for your needs, and you can use whatever you want. I like Salesforce."

"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."

"I like the reports and the dashboards. Since I'm a managing partner, I use the reports and dashboards to understand my team's contact management, opportunity management, and account management activities. We use Pardot for marketing campaigns."

"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."

More Salesforce Platform pros

Cons

"The pricing could be improved because scaling the database becomes costly."

"I think this solution would be improved if free demos were available indefinitely."

"Heroku doesn't support Docker images on the CI infrastructure."

"We would like to be notified when something goes wrong in the process. When something is not working, we should get an alert."

"We don't find the pipelines intuitive. The user experience could be better. Having to set up multiple apps, then a pipeline, seems like an overkill on the amount of work to do."

"I improved the application performance by monitoring and adjusting the cleaner configuration to help set better lightweight limits on containers that run the app instances."

"They could flesh out some of their analytics a little more."

"Their support is good, but they can improve their response time."

More Heroku cons

"In terms of features, for our business needs, we have more than enough right now. There is nothing that we are missing or would like to add. They can maybe share some best practices so that when you are starting, you can stick to a good process, and you don't have to think so much about the process that you want or your CEO or CMO wants. The process should not be based on one person in the company. Having some best practices will make it easier to get started. These best practices can be based on what has worked for others. Its basic version is pretty simple, and the customizations are up to the companies, which can make startups like ours lose a lot of time in figuring out what all stakeholders want rather than what would work."

"I would like to have integration with Google."

"When we're documenting information such as notes, and so forth, if we were to go back to the same case all notes go missing."

"The reporting functionality is not very intuitive."

"Salesforce introduces a lot of products and sometimes rebrands them, causing confusion. They acquire products like W and retain their names, creating confusion in the market. This confusion isn't related to the product's functionality but rather its positioning and rebranding. For instance, what was once known as Community Cloud is now referred to as Experience Cloud. This can be confusing for business leaders."

"It's all set up for us in a way that establishes our account. We need to tag ourselves to opportunities. You have to tag yourself to the opportunity manually; you need to find it yourself and tag it."

"One area that could use improvement is the approval mechanism in the authenticator, which is unstable."

"Areas of improvement can be around Engagement of Customers feature and approvals of transactional records."

More Salesforce Platform cons

Pricing and Cost Advice

"The tool is free."

"Its price is very good."

"I rate the tool's pricing a three out of ten."

"The price of Heroku could be less expensive."

"There is a standard fee for a processing unit, they call them "dynos," and then you pay for add-ons."

"The price of Salesforce Platform is very expensive. There are other solutions that are similar that cost a quarter of what Salesforce Platform does, such as HubSpot."

"It is an expensive program."

"It is expensive. Licensing is on an annual basis."

"The solution is a bit expensive."

"The cost is reasonable for the corporations I work for. I would say an average would be around $100 per month per user."

"Salesforce charges double the rates, or almost three times, compared to its competitors. Our company does incur additional charges for maintenance and support."

"The price varies depending on the cloud."

"I have heard that it is fairly priced. It offers ROI."

More Salesforce Platform pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

13%

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Financial Services Firm

12%

Government

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Heroku?

I like the tool's scalability, CLI, and dashboards.

See all answers

What needs improvement with Heroku?

I don't like that the web server crashes every day, every 24 hours. The pricing could be improved because scaling the database becomes costly. The Docker features are not great. You cannot use any ...

See all answers

What is your primary use case for Heroku?

We use the solution for web applications and web APIs.

See all answers

How would you choose between Microsoft PowerApps and Salesforce Platform?

I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...

See all answers

How does Salesforce Platform compare with Azure?

Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...

See all answers

Do you build applications using low-code or pro-code builders on Salesforce Platform?

At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...

See all answers

Comparisons

Microsoft Azure vs Heroku

Compared 36% of the time

Pivotal Cloud Foundry vs Heroku

Compared 10% of the time

Red Hat OpenShift vs Heroku

Compared 7% of the time

AWS Fargate vs Heroku

Compared 7% of the time

More Heroku Competitors

Microsoft Power Apps vs Salesforce Platform

Compared 16% of the time

Appian vs Salesforce Platform

Compared 14% of the time

Oracle Application Express (APEX) vs Salesforce Platform

Compared 12% of the time

Microsoft Azure vs Salesforce Platform

Compared 11% of the time

Google Cloud vs Salesforce Platform

Compared 7% of the time

More Salesforce Platform Competitors

Product Reports

Buyer's Guide

Heroku

October 2024

Download Heroku product report

Buyer's Guide

Salesforce Platform

October 2024

Download Salesforce Platform product report

Also Known As

No data available

Salesforce1, Force.com, Salesforce App Cloud

Learn More

Heroku

Salesforce

Overview

Established in 2007, Heroku is a cloud application platform providing a streamlined, efficient place for web app developers to create and deploy their applications. Heroku is designed to maximize developer productivity. With the entire web application development process available on the Herokucloud, creating and rolling out web apps has been made more efficient, convenient, and cost-effective than ever before.

Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.

Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:

Application development: With low code, companies can build applications faster and automate their businesses.
Automation: The product can connect with Salesforce Genie, allowing employees to create seamless processes.
Security: The Shield component allows companies to secure their data and build applications.
Hyperforce: Companies have the option to scale globally and serve customers locally, providing secure, private, and agile solutions.
Einstein Intelligence: Organizations can utilize artificial intelligence (AI) to create personalized experiences for customers, potentially increasing companies’ growth.
Sandboxes: Salesforce Platform offers developers secure development environments where they can test, build, and deploy changes before rolling out final products.

Salesforce Platform Features

Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.

Mobile feature: The mobile feature of Salesforce Platform allows users to build applications for mobile as well as turn already-made apps into mobile apps instantly.
AI: Through AI, users are able to personalize their applications, utilizing the smart assistant of the platform (called Einstein). The creation of customized services for clients can drive engagement and scale customer experience.
Vision feature: The Vision feature also utilizes Einstein Platform, where users can take advantage of Einstein Prediction Builder, Bots, Vision, and Language to create AI-powered applications.
Data protection: Salesforce Platform offers a data protection feature called Salesforce Shield. With it, companies can monitor app and data use, automate security policies, run compliance audits, and encrypt sensitive data.
Privacy and identity feature: Salesforce Customer Identity is a feature for privacy that offers user access through a single login. The feature provides a seamless user experience while maintaining a high level of security.
Community feature: The community feature of the product offers a digital experience platform where companies can create secure portals, applications, and websites.
Builder feature: The application building feature of Salesforce Platform offers various ways for users to create apps, including through low-code builders and pro-code tools.

Salesforce Platform Benefits

The benefits of using Salesforce Platform include:

Compared to manual coding products, Salesforce Platform is simpler for beginner users who want to develop a product.
The tool requires a low amount of coding, making it a quick and agile way to develop applications.
The adaptable design of the platform offers multi-layered security which maintains data accessible to users while protecting it from outside sources.
The product can be incorporated with various platforms and coding languages for application development.
The platform can be used to create applications compatible with large database systems like MySQL and Oracle.
Salesforce Platform allows collaboration between users, as it offers simultaneous access to various users at the same time.
Salesforce Platform is compatible with desktop databases such as Microsoft Access.

Reviews from Real Users

A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.

Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.

Sample Customers

Facebook, UrbanDictionary, Code for America, Mailchimp, Rapportive, GitHub, TED, and Lyft.

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Buyer's Guide

Heroku vs. Salesforce Platform

October 2024

Free Report: Heroku vs. Salesforce Platform

Find out what your peers are saying about Heroku vs. Salesforce Platform and other solutions. Updated: October 2024.

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