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Hyland OnBase vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
7.5
IBM BPM enhances process efficiency, reduces errors, and often recovers costs within a year despite moderate licensing costs.
 

Customer Service

Sentiment score
6.2
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
Sentiment score
6.6
IBM BPM's customer service is praised for expertise but needs improvement in response times and handling complex issues.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
We had a contract that provided on-site support, which was very satisfactory.
 

Scalability Issues

Sentiment score
8.1
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
Sentiment score
6.9
IBM BPM is scalable but requires tuning and monitoring for performance amid challenges and varied user satisfaction.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
8.4
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
Sentiment score
7.2
IBM BPM is generally stable with improved performance, occasional instability issues, and effective support for resolving problems.
Hyland OnBase was a stable solution that worked effectively for us.
 

Room For Improvement

Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
IBM BPM needs intuitive configuration, better integration, improved scalability, simplified processes, UI refinement, enhanced features, and reduced pricing.
The application could potentially be more open-source, allowing integration with more solutions.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
 

Setup Cost

Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
IBM BPM is a costly solution with complex licensing, best suited for large enterprises seeking powerful capabilities.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
SAP is more expensive, but IBM BPM is very expensive.
 

Valuable Features

Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
IBM BPM is praised for process orchestration, integration, user interface, automation, and strong analytics with low-code deployment.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
The integration capabilities of IBM BPM are excellent.
 

Categories and Ranking

Hyland OnBase
Ranking in Business Process Management (BPM)
16th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (5th), Low-Code Development Platforms (14th)
IBM BPM
Ranking in Business Process Management (BPM)
8th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
110
Ranking in other categories
Application Infrastructure (7th), Process Automation (5th)
 

Mindshare comparison

As of December 2024, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. The mindshare of IBM BPM is 7.6%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
Mohammed Almalki - PeerSpot reviewer
Offers good case management and its integration with process design but there's a learning curve
If you're already an IBM shop with the necessary skills and personnel, then I would recommend using it. However, it requires a yearly investment. So, if you're prepared for that, then go for it. New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve. Overall, I would rate the solution a seven out of ten. Two main reasons: the skillset required to manage it and its integration complexity.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
13%
Computer Software Company
11%
Manufacturing Company
8%
Financial Services Firm
30%
Computer Software Company
12%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.
What needs improvement with Hyland OnBase?
We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
 

Comparisons

 

Also Known As

OnBase
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Learn More

 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Hyland OnBase vs. IBM BPM and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.