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IBM FileNet vs Oracle WebCenter comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
No ranking in other categories
Oracle WebCenter
Ranking in Enterprise Content Management
17th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
12
Ranking in other categories
Customer Experience Management (30th), Web Content Management (11th), Corporate Portals (Enterprise Information Portals) (6th)
 

Mindshare comparison

As of July 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 9.4%, down from 10.2% compared to the previous year. The mindshare of Oracle WebCenter is 2.0%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are able to find the proper documents which are needed for business processes."
"It allows for multiple people to access content simultaneously."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."
"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."
"The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"A great solution for storing and searching large volumes of documents with easy access."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"Integration within the solution is very good."
"WebCenter's interface is very user-friendly."
"Oracle integrates well with other products to cover Big Data."
 

Cons

"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."
"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."
"I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."
"The response time and resolution of issues by technical support need improvement."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"​I would like to see the dashboard be a little bit more robust and a little more user-friendly"
"I would like them to add more Web 2.0 features."
"The speed of the backup should be enhanced."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"WebCenter requires a lot of design effort to upload content to our regular system."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"This solution needs to support translation into the Arabic language."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
"Its functions need more stability."
 

Pricing and Cost Advice

"FileNet is quite expensive, although Documentum is expensive too."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"Licensing costs depend on the size of the storage."
"The cost is about $40,000, plus yearly maintenance."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
"WebCenter's pricing is on the higher side."
"The price needs to be lowered."
"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
10%
Government
10%
Insurance Company
9%
Government
11%
Energy/Utilities Company
8%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
Ask a question
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Also Known As

No data available
WebCenter, FatWire
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Find out what your peers are saying about IBM FileNet vs. Oracle WebCenter and other solutions. Updated: July 2025.
863,679 professionals have used our research since 2012.