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IBM FileNet vs Oracle WebCenter comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
101
Ranking in other categories
No ranking in other categories
Oracle WebCenter
Ranking in Enterprise Content Management
16th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
12
Ranking in other categories
Customer Experience Management (33rd), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)
 

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.5%, up from 9.7% compared to the previous year. The mindshare of Oracle WebCenter is 2.3%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Gves us the ability to create an end-to-end [document] transaction."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"​It is very stable and reliable."
"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."
"The most valuable feature is access control."
"The API's extensibility and new user interface are its most valuable features."
"It provides good stability and scalability for huge enterprises as well."
"Oracle integrates well with other products to cover Big Data."
"WebCenter's interface is very user-friendly."
"A great solution for storing and searching large volumes of documents with easy access."
"You can move workloads in between sub-servers so that you don't overload a portion of the server."
"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."
"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."
"Integration within the solution is very good."
 

Cons

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"The usability is fair. It could be a bit better. It could be better designed. They could put more effort into the user experience and do a better job of integrating other components, like Datacap, to be a bit more seamless."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."
"​I would rate the technical support as medium. I do not like the login process. It is not great."
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"FileNet needs improvement in pricing as it has become very expensive."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."
"Does not seem to be totally compatible with Windows 10 as of our current version."
"The speed of the backup should be enhanced."
"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."
"WebCenter requires a lot of design effort to upload content to our regular system."
"Its functions need more stability."
"I would like them to add more Web 2.0 features."
"This solution needs to support translation into the Arabic language."
 

Pricing and Cost Advice

"The tool is expensive, and I rate its pricing a ten out of ten."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"Licensing costs depend on the size of the storage."
"FileNet is quite expensive, although Documentum is expensive too."
"The platform is inexpensive."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."
"WebCenter's pricing is on the higher side."
"The price needs to be lowered."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
12%
Government
10%
Insurance Company
9%
Real Estate/Law Firm
10%
Computer Software Company
9%
Financial Services Firm
9%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
The product has become more expensive and requires significant investment for enterprise solutions.
What needs improvement with IBM FileNet?
FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.
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Also Known As

No data available
WebCenter, FatWire
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Find out what your peers are saying about IBM FileNet vs. Oracle WebCenter and other solutions. Updated: March 2025.
844,944 professionals have used our research since 2012.