Adobe Experience Manager and IBM FileNet compete in the enterprise content management category. Adobe Experience Manager seems to have the upper hand with its strong integration with Adobe Marketing Cloud and efficient content management capabilities, although it's often more suited for larger enterprises.
Features: Adobe Experience Manager offers tight integration with Adobe Marketing Cloud, robust Digital Asset Management (DAM), 3D asset management, and handles user-generated content effectively. FileNet provides advanced business process automation, extensive scalability, and reliable storage capabilities, along with strong document and records management.
Room for Improvement: Users of Adobe Experience Manager often find the high total cost of ownership and complexity challenging, especially without skilled developers. Adobe's tech support can be slow. IBM FileNet's licensing model is costly and complex, with users wishing for more intuitive user interfaces and better support for cloud transitions. Both products could improve their integration capabilities and simplify implementation processes.
Ease of Deployment and Customer Service: Adobe Experience Manager is available in multiple deployment options, while FileNet focuses on on-premises deployment. Adobe's tech support, despite having dedicated teams, often experiences delays. FileNet's support system is robust but the product's complexity poses challenges. Deployment can be complex for both, but FileNet benefits from a more established reputation.
Pricing and ROI: Adobe Experience Manager is pricey, matching its feature richness suitable for large enterprises, but requires careful cost management. IBM FileNet demands a significant investment with complex licensing that can result in unexpected costs. Both provide substantial value, with Adobe focusing on larger enterprises and FileNet offering flexibility for medium to large businesses.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
For IBM FileNet, I give a rating of nine out of ten.
The product-level support is better now than before.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
Technical support could be improved, especially for smaller companies.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
FileNet needs improvement in pricing as it has become very expensive.
For large enterprises, the cost is often comparable with other major CMSs.
The product has become more expensive and requires significant investment for enterprise solutions.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
The integration of customer behavior and website setup is impressive.
It stands out for its integration capabilities, making it a practical choice for our needs in managing content and related tasks.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
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