Adobe Experience Manager vs OpenText Extended ECM comparison

Adobe and OpenText are both solutions in the Enterprise Content Management category. Adobe is ranked #8 with an average rating of 8.6, while OpenText is ranked #3 with an average rating of 7.7. Adobe holds a 2.8% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Adobe Experience Manager

Read 20 Adobe Experience Manager reviews

1,106 Views
702 Comparison Views

95% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,411 Views
2,657 Comparison Views

96% willing to recommend

Adobe Experience Manager

OpenText Extended ECM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 4, 2024

Adobe Experience Manager and OpenText Extended ECM are direct competitors in the digital experience and enterprise content management sectors. Adobe Experience Manager has the upper hand with its robust integration capabilities and user-friendly asset management, while OpenText Extended ECM is notable for its comprehensive content management features, attracting businesses seeking extensive ECM solutions.

Features: Adobe Experience Manager offers digital asset management, personalized content delivery, and seamless marketing integrations. OpenText Extended ECM provides superior document management, enhanced security features, and improved collaboration tools.

Room for Improvement: Adobe Experience Manager can improve on providing more versatile deployment options, enhancing security features, and expanding collaboration tools. OpenText Extended ECM could focus on integrating more marketing functionalities, improving user interface aesthetics, and reducing technical complexity for end users.

Ease of Deployment and Customer Service: Adobe Experience Manager offers a flexible deployment model with strong cloud-based solutions support, while OpenText Extended ECM provides both cloud and on-premises deployment options, ensuring implementation versatility. Adobe's customer support tends to be more proactive and responsive compared to OpenText's, which may require in-depth technical involvement.

Pricing and ROI: Adobe Experience Manager generally requires higher initial setup costs but promises quick ROI through enhanced customer engagement and streamlined marketing processes. OpenText Extended ECM, with potentially lower upfront costs, offers substantial ROI via efficient document management and content lifecycle capabilities. Adobe's ROI focuses on marketing benefits, while OpenText offers long-term returns with its broad content management functions.

To learn more, read our detailed Adobe Experience Manager vs. OpenText Extended ECM Report (Updated: January 2025).

Buyer's Guide

Adobe Experience Manager vs. OpenText Extended ECM

January 2025

Download the complete report

Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

8th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Web Content Management (3rd), Enterprise Social Software (6th), Digital Experience Platforms (DXP) (1st)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of January 2025, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 2.8%, down from 2.8% compared to the previous year. The mindshare of OpenText Extended ECM is 11.5%, up from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

Impressive integration of customer behavior with an easy setup and okay support

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

Read full review

Mukesh Giri

Senior Solution Architect at Freeport LNG Development, L.P.

Offers an engineering document management system and supports multiple database partners

Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Adobe Experience Manager is a content management system, and we use it to create and manage a website."

"The integration of customer behavior and website setup is impressive."

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

"The integration of customer behavior and website setup is impressive."

"I like the profiling and segmentation."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."

"If you want to use content in a mobile application and you want the content in some other application, you can simply expose it from the CMS to different clients or different systems. It's easy. On top of that, the technology underlying AEM is open-source and is very powerful like Apache Sling and JCR."

More Adobe Experience Manager pros

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Scalability is great. We can extend areas horizontally and vertically."

More OpenText Extended ECM pros

Cons

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"The licenses are very expensive."

"Adobe Experience Manager's pricing could be improved."

"Programming model could be improved, it's a monolithic solution."

"Adobe's technical support is so-so."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

More Adobe Experience Manager cons

"A dashboard with information would be nice to see."

"The solution should work better with partners and be more developer-friendly."

"OpenText Extended ECM's user interface could be improved."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"User interface needs improvement (at least in the version we are using, desktop client)."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"The solution's performance, stability, and consistency could be improved."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"It's really costly."

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"Both Open Text ECM and IBM File share are expensive."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The solution is expensive."

"OpenText Extended ECM is an expensive solution."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The total cost of the product will vary on the capabilities required"

More OpenText Extended ECM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

See recommendations

831,158 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

48%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

See all answers

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 12% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 9% of the time

SDL Tridion DX vs Adobe Experience Manager

Compared 8% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 7% of the time

Drupal vs Adobe Experience Manager

Compared 6% of the time

More Adobe Experience Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 16% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

OpenText Core Context vs OpenText Extended ECM

Compared 3% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

Adobe Experience Manager

January 2025

Download Adobe Experience Manager product report

Buyer's Guide

OpenText Extended ECM

January 2025

Download OpenText Extended ECM product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

OpenText Content Suite Platform, OpenText Core Share

Learn More

Adobe

OpenText

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Metra

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Adobe Experience Manager vs. OpenText Extended ECM

January 2025

Free Report: Adobe Experience Manager vs. OpenText Extended ECM

Find out what your peers are saying about Adobe Experience Manager vs. OpenText Extended ECM and other solutions. Updated: January 2025.

DOWNLOAD NOW

831,158 professionals have used our research since 2012.

See our Adobe Experience Manager vs. OpenText Extended ECM report.

See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.