Adobe Experience Manager vs OpenText Extended ECM comparison

Adobe and OpenText are both solutions in the Enterprise Content Management category. Adobe is ranked #8 with an average rating of 8.6, while OpenText is ranked #3 with an average rating of 7.7. Adobe holds a 2.8% mindshare in ECM, compared to OpenText’s 11.8% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Adobe Experience Manager

Read 20 Adobe Experience Manager reviews

1,104 Views
717 Comparison Views

95% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,462 Views
2,730 Comparison Views

96% willing to recommend

Adobe Experience Manager

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Adobe Experience Manager and OpenText Extended ECM are direct competitors in the digital experience and enterprise content management sectors. Adobe Experience Manager has the upper hand with its robust integration capabilities and user-friendly asset management, while OpenText Extended ECM is notable for its comprehensive content management features, attracting businesses seeking extensive ECM solutions.

Features: Adobe Experience Manager offers digital asset management, personalized content delivery, and seamless marketing integrations. OpenText Extended ECM provides superior document management, enhanced security features, and improved collaboration tools.

Room for Improvement: Adobe Experience Manager can improve on providing more versatile deployment options, enhancing security features, and expanding collaboration tools. OpenText Extended ECM could focus on integrating more marketing functionalities, improving user interface aesthetics, and reducing technical complexity for end users.

Ease of Deployment and Customer Service: Adobe Experience Manager offers a flexible deployment model with strong cloud-based solutions support, while OpenText Extended ECM provides both cloud and on-premises deployment options, ensuring implementation versatility. Adobe's customer support tends to be more proactive and responsive compared to OpenText's, which may require in-depth technical involvement.

Pricing and ROI: Adobe Experience Manager generally requires higher initial setup costs but promises quick ROI through enhanced customer engagement and streamlined marketing processes. OpenText Extended ECM, with potentially lower upfront costs, offers substantial ROI via efficient document management and content lifecycle capabilities. Adobe's ROI focuses on marketing benefits, while OpenText offers long-term returns with its broad content management functions.

To learn more, read our detailed Adobe Experience Manager vs. OpenText Extended ECM Report (Updated: December 2024).

Buyer's Guide

Adobe Experience Manager vs. OpenText Extended ECM

December 2024

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Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Content Management

8th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Web Content Management (3rd), Enterprise Social Software (6th), Digital Experience Platforms (DXP) (1st)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Adobe Experience Manager is 2.8%, up from 2.8% compared to the previous year. The mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Prince Shivhare

Architect at Endeavour Group

Managing content is very user-friendly, AEM makes maintenance simple and auto-scalable

Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.

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Bala Raju

Application Development Team Lead at Accenture

Permissions management is really good and offer classification categories for searching data

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

"The integration of customer behavior and website setup is impressive."

"Adobe Experience Manager is quite a powerful product that you can use to design files and export them."

"Easy to work with the solution."

"It is easy to learn. You don't need to be an advanced Java developer."

"If you want to use content in a mobile application and you want the content in some other application, you can simply expose it from the CMS to different clients or different systems. It's easy. On top of that, the technology underlying AEM is open-source and is very powerful like Apache Sling and JCR."

"It's a complete package. You don't need to look elsewhere for digital marketing."

"The integration of customer behavior and website setup is impressive."

More Adobe Experience Manager pros

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"We can configure the solution with any industry's products per customer requirements."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"Scalability is great. We can extend areas horizontally and vertically."

"It's a very good solution."

More OpenText Extended ECM pros

Cons

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"The latest trend is to render everything in the client-side framework. For example, SPA or single page application. This is a feature that needs improvement. The cloud deployment pipeline needs to be improved as well."

"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

"Adobe's technical support is so-so."

"Programming model could be improved, it's a monolithic solution."

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"The solution's pricing and stability could be improved."

"Tool-wise, the Adobe Experience Manager support team is not very responsive when the user face issues in AEM as a Cloud Service."

More Adobe Experience Manager cons

"The architecture needs improvement, as it's complex."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The solution needs to improve the user interface."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The initial setup can get really complicated, and it takes time."

"The solution should work better with partners and be more developer-friendly."

More OpenText Extended ECM cons

Pricing and Cost Advice

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"It's really costly."

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"The product is pricey."

"The tool's pricing is confusing to the end customer."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The solution is expensive."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

47%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

See all answers

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 12% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 10% of the time

SDL Tridion DX vs Adobe Experience Manager

Compared 8% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 7% of the time

Magnolia CMS vs Adobe Experience Manager

Compared 4% of the time

More Adobe Experience Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 23% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

OpenText Core Context vs OpenText Extended ECM

Compared 3% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

Adobe Experience Manager

December 2024

Download Adobe Experience Manager product report

Buyer's Guide

OpenText Extended ECM

December 2024

Download OpenText Extended ECM product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

OpenText Content Suite Platform, OpenText Core Share

Learn More

Adobe

OpenText

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Metra

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Adobe Experience Manager vs. OpenText Extended ECM

December 2024

Free Report: Adobe Experience Manager vs. OpenText Extended ECM

Find out what your peers are saying about Adobe Experience Manager vs. OpenText Extended ECM and other solutions. Updated: December 2024.

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824,053 professionals have used our research since 2012.

See our Adobe Experience Manager vs. OpenText Extended ECM report.

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