OpenText Extended ECM vs Oracle WebCenter comparison

OpenText and Oracle are both solutions in the Enterprise Content Management category. OpenText is ranked #3 with an average rating of 7.7, while Oracle is ranked #15 with an average rating of 7.0. OpenText holds a 11.8% mindshare in ECM, compared to Oracle’s 2.4% mindshare. Additionally, 96% of OpenText users are willing to recommend the solution, compared to 70% of Oracle users who would recommend it.

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,462 Views
2,730 Comparison Views

96% willing to recommend

Oracle WebCenter

Read 12 Oracle WebCenter reviews

807 Views
653 Comparison Views

70% willing to recommend

OpenText Extended ECM

Oracle WebCenter

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Executive SummaryUpdated on Nov 4, 2024

Oracle WebCenter and OpenText Extended ECM are both in the enterprise content management category. OpenText Extended ECM appears to have the upper hand due to its comprehensive features and perceived value, despite Oracle WebCenter offering attractive pricing and support.

Features: Oracle WebCenter provides strong collaboration tools, seamless integration within the Oracle suite, and easy portal design customization. OpenText Extended ECM offers robust document management, seamless SAP integration, and advanced permissions and security models.

Room for Improvement: Oracle WebCenter needs improvement in integration complexities, deployment processes, and personalized customer service. OpenText Extended ECM could improve on initial setup time, customer onboarding, and simplifying user interfaces across different industries.

Ease of Deployment and Customer Service: OpenText Extended ECM uses a modular deployment approach, offering flexibility and proactive customer service. Oracle WebCenter may require a more complex deployment due to its integration with existing Oracle environments, with competent but less personalized support.

Pricing and ROI: Oracle WebCenter offers lower initial setup costs, appealing to cost-conscious buyers within the Oracle ecosystem. OpenText Extended ECM justifies higher setup costs with significant ROI through efficiency gains in document management and deep integration capabilities.

To learn more, read our detailed OpenText Extended ECM vs. Oracle WebCenter Report (Updated: December 2024).

Buyer's Guide

OpenText Extended ECM vs. Oracle WebCenter

December 2024

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Categories and Ranking

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Oracle WebCenter

Ranking in Enterprise Content Management

15th

Average Rating

7.0

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Customer Experience Management (23rd), Web Content Management (7th), Corporate Portals (Enterprise Information Portals) (5th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. The mindshare of Oracle WebCenter is 2.4%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Bala Raju

Application Development Team Lead at Accenture

Permissions management is really good and offer classification categories for searching data

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"An SAP user can store documents directly into OpenText without a connector."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"We can configure the solution with any industry's products per customer requirements."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

More OpenText Extended ECM pros

"Oracle integrates well with other products to cover Big Data."

"WebCenter's interface is very user-friendly."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"A great solution for storing and searching large volumes of documents with easy access."

"Integration within the solution is very good."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

Cons

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"The initial setup can get really complicated, and it takes time."

"User interface needs improvement (at least in the version we are using, desktop client)."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The architecture needs improvement, as it's complex."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

More OpenText Extended ECM cons

"Its functions need more stability."

"I would like them to add more Web 2.0 features."

"WebCenter requires a lot of design effort to upload content to our regular system."

"This solution needs to support translation into the Arabic language."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"The speed of the backup should be enhanced."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

Pricing and Cost Advice

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The product is pricey."

"Both Open Text ECM and IBM File share are expensive."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"OpenText Extended ECM is an expensive solution."

"The tool's pricing is confusing to the end customer."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The solution is expensive."

More OpenText Extended ECM pricing and cost advice

"WebCenter's pricing is on the higher side."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

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Top Industries

By visitors reading reviews

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

12%

Financial Services Firm

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

See all answers

What do you like most about Oracle WebCenter?

WebCenter's interface is very user-friendly.

See all answers

What is your experience regarding pricing and costs for Oracle WebCenter?

WebCenter's pricing is on the higher side.

See all answers

What needs improvement with Oracle WebCenter?

WebCenter requires a lot of design effort to upload content to our regular system. Its performance is also not up to the market standard, and its agility and adaptability could be improved.

See all answers

Comparisons

OpenText Documentum vs OpenText Extended ECM

Compared 23% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Oracle Content Management vs Oracle WebCenter

Compared 37% of the time

SharePoint vs Oracle WebCenter

Compared 23% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 14% of the time

WebLogic Suite vs Oracle WebCenter

Compared 10% of the time

IBM FileNet vs Oracle WebCenter

Compared 8% of the time

More Oracle WebCenter Competitors

Product Reports

Buyer's Guide

OpenText Extended ECM

December 2024

Download OpenText Extended ECM product report

Buyer's Guide

Oracle WebCenter

December 2024

Download Oracle WebCenter product report

Also Known As

OpenText Content Suite Platform, OpenText Core Share

WebCenter, FatWire

Learn More

OpenText

Oracle

Overview

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Sample Customers

ATCO Australia, MSIG Asia, Orica, Salt River Project

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Buyer's Guide

OpenText Extended ECM vs. Oracle WebCenter

December 2024

Free Report: OpenText Extended ECM vs. Oracle WebCenter

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