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OpenText Extended ECM vs Oracle Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
7.4
OpenText Extended ECM is praised for its impressive scalability, supporting diverse organizational needs with both on-premise and cloud capabilities.
No sentiment score available
 

Valuable Features

Sentiment score
8.3
OpenText Extended ECM integrates with SAP, offering strong security, metadata management, customizable workflows, and seamless content connection across applications.
No sentiment score available
 

Room For Improvement

Sentiment score
4.9
OpenText Extended ECM needs improvements in UI, stability, integration, analytics, workflows, documentation, performance, records management, and architecture.
No sentiment score available
 

Stability Issues

Sentiment score
7.3
OpenText Extended ECM is stable and reliable, scoring highly, but performance may vary with usage and load.
No sentiment score available
 

Customer Service

No sentiment score available
OpenText Extended ECM support is knowledgeable but inconsistent, with delays in assigning experts unless escalated through vendors.
No sentiment score available
 

Setup Cost

No sentiment score available
Enterprise users find OpenText Extended ECM expensive and complex but valuable for consolidating data management solutions despite costs.
No sentiment score available
 

Categories and Ranking

OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
Oracle Content Management
Ranking in Enterprise Content Management
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
3
Ranking in other categories
Document Management Software (7th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. The mindshare of Oracle Content Management is 2.5%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
Neilsen Seixas - PeerSpot reviewer
Streamlines document management and enhances collaboration through its robust features and intuitive interface
It's a comprehensive solution for managing documents within our organization's management framework. It employs document management methodologies. The personalization and customization capabilities of Oracle Content Management system are highly praised by customers. When they receive responses using this solution, the feedback is overwhelmingly positive. Customers love the ability to customize and personalize Oracle products to suit their needs. Integrating three Oracle products into one seamless solution enhances the user experience, making it easier for end-users to engage without being aware of the individual products involved. They simply interact with the solution, streamlining their digital processes. One significant challenge that our customers faced before implementing Oracle Content Management was effectively managing a large volume of documents. They struggled with centralizing document storage and organization. However, Oracle Content Management provided a solution by centralizing document management, making it easier and more efficient to handle. The user experience, especially in terms of simplicity and design of the Oracle Content Management interface, was a priority. I utilized the Oracle Content Management API for this purpose, ensuring seamless integration with other solutions. We consolidated three solutions into one user interface through the Oracle portal, which incorporated BPM and DPM for task management. This unified interface provided a streamlined experience for customers, rather than directly interacting with the Oracle Content Management interface. Our main challenge in implementing this was using ADF from Oracle. At the time, there was a scarcity of programmers skilled in the ADF framework in Brazil, necessitating in-house training for our team of developers to successfully execute the integration.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
Financial Services Firm
16%
Government
16%
Computer Software Company
9%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
What do you like most about Oracle Content Management?
It's a comprehensive solution for managing documents within our organization's management framework.
What needs improvement with Oracle Content Management?
The only issue my company has with the tool is the licensing part, which is expensive.
What is your primary use case for Oracle Content Management?
I utilize Oracle Content Management to collaborate on the documents.
 

Also Known As

OpenText Content Suite Platform, OpenText Core Share
Oracle Document and Process Cloud, Oracle Content and Experience Cloud
 

Learn More

 

Overview

 

Sample Customers

ATCO Australia, MSIG Asia, Orica, Salt River Project
TekStream Solutions LLC, NetCompany, AFG, Pride Mobility, TEAM Informatics Pty Ltd., Sutton Tools, Mythics, Inc., DVLA
Find out what your peers are saying about OpenText Extended ECM vs. Oracle Content Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.