IBM Store Engagement vs PeopleSoft Enterprise Mobile Sales comparison

IBM Store Engagement extends access and control of store operations to store associates through intuitive mobile applications that enable omni-channel offerings like "buy online, pickup in store" and "ship from store" as well as managing returns across channels. IBM Store Engagement improves the efficiency of store personnel with real-time access to customer and product information, the ability to view inventory levels at multiple store locations, quickly locate an order, check its status, make any necessary changes to it on behalf of a customer, manage returns and efficiently perform all fulfillment tasks in the store.

• Reduces the amount of training needed to support customers
• Increases sales and improves the buying experience by delivering compelling product information to customers in a store environment
• Grows revenue and keeps customers happy by providing alternatives to out-of-stock items
• Drives more store sales by providing multi-store inventory checks and alternative store merchandise pick-up
• Increases margins by improving store personnel efficiency through better order and inventory visibility, advanced order picking and efficient ship-from-store capabilities

PeopleSoft Enterprise Mobile Sales for BlackBerry is a lightweight mobile product that extends the sales application functionality on a BlackBerry device. It allows sales managers and representatives to access and manage sales information on the road in real time. Sales personnel can add and edit leads, opportunities, contacts, and companies; work on tasks; view call reports; and manage their accounts on the BlackBerry device. Changes that they make on the device are synchronized to the PeopleSoft system automatically. The update is near instantaneous if users are in the coverage area of the wireless network.