LiveAgent vs Serviceaide ChangeGear comparison

QualityUnit and Serviceaide are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #43, while Serviceaide is ranked #32. QualityUnit holds a 0.2% mindshare in ISM, compared to Serviceaide’s 0.4% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

106 Views
55 Comparison Views

100% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

171 Views
104 Comparison Views

85% willing to recommend

LiveAgent

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and LiveAgent are products competing in the IT service management category. Serviceaide ChangeGear holds the upper hand with its pricing and support, but LiveAgent has more robust features appealing to businesses seeking extensive customer support solutions.

Features: Serviceaide ChangeGear offers customizable workflow automation, integration capabilities, and IT process streamlining tools. LiveAgent provides real-time communication tools, multilingual support, and customer interaction enhancements.

Ease of Deployment and Customer Service: Serviceaide ChangeGear provides flexible deployment options and reliable support, enabling easy setup. LiveAgent is known for its strong customer service and user-friendly interface, making deployment smooth. Although both offer excellent support, LiveAgent’s intuitive deployment gives it a usability advantage.

Pricing and ROI: Serviceaide ChangeGear is considered a cost-effective solution with a good return on investment due to its efficient IT management. LiveAgent may have higher setup costs, but its extensive feature set justifies the investment for businesses needing robust customer service. While Serviceaide ChangeGear offers appealing pricing, LiveAgent’s comprehensive benefits improve long-term value.

To learn more, read our detailed LiveAgent vs. Serviceaide ChangeGear Report (Updated: April 2025).

Buyer's Guide

LiveAgent vs. Serviceaide ChangeGear

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

38th

Ranking in IT Service Management (ITSM)

43rd

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (15th)

Serviceaide ChangeGear

Ranking in Help Desk Software

29th

Ranking in IT Service Management (ITSM)

32nd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.2%, down from 0.2% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Daniel Lies

Head of Process Management at Immoveo gmbh

Service level optimization is key as is the integrated email and chat functions

I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an improved API to the system, rather than other softwares having to trigger everything. You can connect from outside via the API so things like client details can be changed but there's no internal trigger that would automatically update.

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it_user347802

Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees

It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.

It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

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846,617 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

ServiceNow vs Serviceaide ChangeGear

Compared 100% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download LiveAgent product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Serviceaide ChangeGear product report

Also Known As

No data available

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Oakwood Systems Group

Buyer's Guide

LiveAgent vs. Serviceaide ChangeGear

April 2025

Free Report: LiveAgent vs. Serviceaide ChangeGear

Find out what your peers are saying about LiveAgent vs. Serviceaide ChangeGear and other solutions. Updated: April 2025.

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846,617 professionals have used our research since 2012.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.