LiveChat vs ProProfs Live Chat comparison

LiveChat and ProProfs are both solutions in the Live Chat category. LiveChat is ranked #3, while ProProfs is ranked #19. LiveChat holds a 18.8% mindshare in LC, compared to ProProfs’s 1.8% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution.

LiveChat

Read 6 LiveChat reviews

101 Views
75 Comparison Views

100% willing to recommend

ProProfs Live Chat

18 Views
5 Comparison Views

LiveChat

ProProfs Live Chat

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between LiveChat and ProProfs Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about CafeX Communications, 3CX, LiveChat and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: November 2024).

Buyer's Guide

Live Chat

November 2024

Download the complete report

Helped 824,067 peers since 2012

Categories and Ranking

LiveChat

Ranking in Live Chat

3rd

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (34th), IT Service Management (ITSM) (40th)

ProProfs Live Chat

Ranking in Live Chat

19th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Live Chat category, the mindshare of LiveChat is 18.8%, up from 18.4% compared to the previous year. The mindshare of ProProfs Live Chat is 1.8%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Featured Reviews

it_user371517

Owner at a non-tech company with 51-200 employees

We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.

We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.

Read full review

Use ProProfs Live Chat?

Share your opinion

See which vendors are best for you

Use our free recommendation engine to learn which Live Chat solutions are best for your needs.

See recommendations

824,067 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

No data available

Product Reports

Buyer's Guide

LiveChat

December 2024

Download LiveChat product report

Buyer's Guide

Live Chat

November 2024

Download ProProfs Live Chat product report

Also Known As

chat.io

No data available

Learn More

LiveChat

ProProfs

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop

Find out what your peers are saying about CafeX Communications, 3CX, LiveChat and others in Live Chat. Updated: November 2024.

DOWNLOAD NOW

824,067 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.