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LiveChat vs ProProfs Live Chat comparison

LiveChat and ProProfs are both solutions in the Live Chat category. LiveChat is ranked #2, while ProProfs is ranked #17. LiveChat holds a 24.0% mindshare in LC, compared to ProProfs’s 1.9% mindshare. Additionally, 100% of LiveChat users are willing to recommend the solution.
LiveChat
Read 6 LiveChat reviews
  • 118 Views
  • 89 Comparison Views
100% willing to recommend
ProProfs Live Chat
  • 21 Views
  • 6 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between LiveChat and ProProfs Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about CafeX Communications, LiveChat, 3CX and others in Live Chat.

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To learn more, read our detailed Live Chat Report (Updated: October 2024).
Buyer's Guide
Live Chat
October 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
LiveChat effectively scales and adapts for both small and large companies, offering seamless integration and customization during growth.
No sentiment score available
 

Valuable Features

No sentiment score available
LiveChat enhances interactions with real-time monitoring, proactive invites, custom integrations, 24/7 support, and automated response features.
No sentiment score available
 

Room For Improvement

No sentiment score available
Users want better filtering, customizable dashboards, improved search, GIF icons, and more profile options to boost LiveChat's appeal.
No sentiment score available
 

Stability Issues

No sentiment score available
LiveChat is reliable, resolves issues swiftly during DDoS attacks, and keeps users informed with status updates and notifications.
No sentiment score available
 

Customer Service

No sentiment score available
LiveChat's customer service is praised for its reliability, efficiency, round-the-clock availability, and quick, knowledgeable problem-solving.
No sentiment score available
 

Setup Cost

No sentiment score available
LiveChat offers scalable per-seat pricing, allowing flexible license adjustments based on company needs and growth, with recommended trial periods.
No sentiment score available
 

Categories and Ranking

LiveChat
Ranking in Live Chat
2nd
Average Rating
9.8
Number of Reviews
6
Ranking in other categories
Help Desk Software (34th), IT Service Management (ITSM) (38th)
ProProfs Live Chat
Ranking in Live Chat
17th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Live Chat category, the mindshare of LiveChat is 24.0%, up from 18.0% compared to the previous year. The mindshare of ProProfs Live Chat is 1.9%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat
 

Featured Reviews

it_user371517 - PeerSpot reviewer
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
We have recommend this product to many camps in our industry and it is being adopted as a best practice during summer camp sales season. I am not tech savvy. This is a product we implemented and I love it. There is nothing that I feel is missing. It truly does what I need it to do and anything else I would say, I would be making it up.
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816,406 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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Product Reports

Buyer's Guide
LiveChat
November 2024
LiveChat reportDownload LiveChat product report
Buyer's Guide
Live Chat
October 2024
ProProfs Live Chat reportDownload ProProfs Live Chat product report
 

Also Known As

chat.io
No data available
 

Learn More

LiveChat
ProProfs
 

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.
 

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Lazy Cloud, MilitaryCruiseDeals, HorseSaddleShop
Buyer's Guide
Live Chat
October 2024
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Find out what your peers are saying about CafeX Communications, LiveChat, 3CX and others in Live Chat. Updated: October 2024.
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816,406 professionals have used our research since 2012.
See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.