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Mitel Application Suite vs ShoreTel Sky comparison

Mitel Application Suite and ShoreTel Sky are both solutions in the Unified Communications category. Mitel Application Suite is ranked #7, while ShoreTel Sky is ranked #15. Mitel Application Suite holds a 5.4% mindshare in UC, compared to ShoreTel Sky’s 1.7% mindshare. Additionally, 100% of Mitel Application Suite users are willing to recommend the solution, compared to 80% of ShoreTel Sky users who would recommend it.
Mitel Application Suite
Read 1 Mitel Application Suite review
  • 182 Views
  • 147 Comparison Views
100% willing to recommend
ShoreTel Sky
Read 7 ShoreTel Sky reviews
  • 89 Views
  • 37 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Mitel Application Suite and ShoreTel Sky based on real PeerSpot user reviews.

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Buyer's Guide
Unified Communications
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mitel Application Suite
Ranking in Unified Communications
7th
Ranking in IP Telephony & Unified Communications
5th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ShoreTel Sky
Ranking in Unified Communications
15th
Ranking in IP Telephony & Unified Communications
7th
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Unified Communications category, the mindshare of Mitel Application Suite is 5.4%, up from 4.0% compared to the previous year. The mindshare of ShoreTel Sky is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

it_user325977 - PeerSpot reviewer
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.
Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…
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it_user202980 - PeerSpot reviewer
The portal is very good, but could use more function and streamline, especially in the call flow section.
Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes Every time we hire a new employee, we can have them up and running in a…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

Fortinet FortiVoice vs Mitel Application Suite Logo
Fortinet FortiVoice vs Mitel Application Suite
Compared 100% of the time
More Mitel Application Suite Competitors
No data available
 

Product Reports

Buyer's Guide
Unified Communications
April 2025
Mitel Application Suite reportDownload Mitel Application Suite product report
Buyer's Guide
Unified Communications
April 2025
ShoreTel Sky reportDownload ShoreTel Sky product report
 

Overview

The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.
Mitel
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
Mitel
 

Sample Customers

Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus
Buyer's Guide
Unified Communications
April 2025
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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.