Mitel Contact Center Solutions vs NEC UNIVERGE UC&C Contact Center comparison

Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.

UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.