NetSupport Manager vs SOTI XSight comparison

Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

Microsoft Intune Device Management Key Features

With Microsoft Intune Device Management you can:

• Ensure devices and apps are compliant with your security requirements.
• Rapidly deploy and authenticate apps on all company devices.
• Remotely access devices to troubleshoot issues or to remove data from them.
• Generate reports for all devices in the system.
• Monitor the way users access and share information to protect company information.
• Set rules and configure settings on personal and organization-owned devices to access data and networks.
• Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

Mobile Application Management

Mobile application management in Intune is designed to protect your organization’s data at the application level.

With Microsoft Intune Application Management you can:

• Configure apps to run with specific settings enabled.
• Update existing apps that are already on the device.
• See reports on which apps are used and monitor their usage.
• Selectively wipe organization data from apps.
• Add mobile apps to user groups and devices.

As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

Reviews from Real Users

Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

NetSupport Manager is heralded for its excellence in remote control, monitoring, and management of networked computers. Widely adopted for IT support, remote education, and managing remote work environments, it facilitates real-time tech assistance, training, and operational tasks from any location. Its robust features, including seamless multi-computer management, efficient file transfers, and comprehensive inventory insights, make it a staple for enhancing organizational productivity and streamlining IT tasks. 

SOTI XSight is designed for real-time diagnostics and troubleshooting of mobile devices in enterprise environments. It offers insights into device performance, network connectivity, and application usage while simplifying device management and reducing downtime.

SOTI XSight provides detailed device analytics and proactive monitoring tools, making it ideal for enhancing operational efficiency and ensuring smooth device functionality. Its real-time troubleshooting capabilities and remote control features allow for swift problem resolution. The platform integrates seamlessly with existing systems, offering extensive operational visibility through customizable dashboards and robust reporting features. However, users have noted the need for better data analytics capabilities, improved performance, and a simplified setup process. Enhancing customer support and providing more comprehensive documentation would greatly improve the overall experience.

• Detailed Device Analytics: Provides comprehensive insights into device performance and application usage.
• Real-Time Troubleshooting: Facilitates immediate resolution of device issues to minimize downtime.
• Proactive Monitoring: Continuously monitors device health and performance, preventing potential problems.
• Seamless Integration: Easily integrates with existing enterprise systems for streamlined operations.
• Customizable Dashboards: Allows users to create personalized views of critical data for informed decision-making.
• Robust Reporting: Generates detailed reports to enhance analytical and decision-making processes.

• Reduced Downtime: Minimizes device-related disruptions, ensuring smooth business operations.
• Enhanced Efficiency: Streamlines device management processes, saving time and resources.
• Informed Decision-Making: Provides actionable insights through detailed analytics and reports.
• Improved Device Performance: Ensures devices run optimally, boosting productivity.

In healthcare, SOTI XSight supports medical professionals by ensuring mobile devices used in patient care are functioning correctly. In logistics, it helps manage devices used for tracking shipments, while in retail, it maintains the smooth operation of mobile POS systems. Each industry benefits from the platform's ability to enhance efficiency and reduce downtime.