I am being brutally honest here when I say this but from a management/strategic point of view there are No nagatives. The only one area maybe I can say could be improved would be that maybe Panaya had an idetnity crisis when they launched the product & the test automation function could be percieved as a ‘halfway house’ to test automation – The tool itself is great for upgrades / support packs & analsysing the results but not so good on the automated testing tool (it certianly would not replace some of the market leaders out there) but I believe Panaya are already onto these elements to improve it in later releases. That’s my view anyway.