Salesforce Community Cloud vs Sitecore Experience Platform comparison

Salesforce and Sitecore are both solutions in the Digital Experience Platforms (DXP) category. Salesforce is ranked #3 with an average rating of 9.0, while Sitecore is ranked #5. Salesforce holds a 1.8% mindshare in DEPD, compared to Sitecore’s 6.7% mindshare. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 100% of Sitecore users who would recommend it.

Salesforce Community Cloud

Read 2 Salesforce Community Cloud reviews

1,185 Views
130 Comparison Views

100% willing to recommend

Sitecore Experience Platform

413 Views
241 Comparison Views

Salesforce Community Cloud

Sitecore Experience Platform

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Salesforce Community Cloud and Sitecore Experience Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP).

To learn more, read our detailed Digital Experience Platforms (DXP) Report (Updated: October 2024).

Buyer's Guide

Digital Experience Platforms (DXP)

October 2024

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Helped 814,649 peers since 2012

Categories and Ranking

Salesforce Community Cloud

Ranking in Digital Experience Platforms (DXP)

3rd

Average Rating

9.0

Number of Reviews

Ranking in other categories

Community Platforms (1st)

Sitecore Experience Platform

Ranking in Digital Experience Platforms (DXP)

5th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Digital Experience Platforms (DXP) category, the mindshare of Salesforce Community Cloud is 1.8%, down from 3.6% compared to the previous year. The mindshare of Sitecore Experience Platform is 6.7%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Platforms (DXP)

Featured Reviews

Julio Divietro

Customer success manger at Peletex

Jan 11, 2023

Helps us with sales management of customer life cycles with good business intelligence

Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

15%

University

11%

Financial Services Firm

Manufacturing Company

Educational Organization

47%

Hospitality Company

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Community Cloud?

All the business intelligence included in the tool gives more information about the cycle of the sales stage.

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What needs improvement with Salesforce Community Cloud?

The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.

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What is your primary use case for Salesforce Community Cloud?

Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud.

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Comparisons

No data available

Product Reports

Buyer's Guide

Community Platforms

November 2024

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Buyer's Guide

Digital Experience Platforms (DXP)

October 2024

Download Sitecore Experience Platform product report

Also Known As

No data available

Sitecore XP

Learn More

Salesforce

Sitecore

Overview

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

The Sitecore Experience Platform is a connected platform that gives marketers everything they need to understand visitor needs and intents for delivering a more relevant, personalized experience - from initial visit to post-purchase engagement and nurturing.

Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA

Dollywood, Danone Nutricia

Buyer's Guide

Digital Experience Platforms (DXP)

October 2024

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814,649 professionals have used our research since 2012.

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We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.