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Salesforce Community Cloud vs Sitecore Experience Platform comparison

Salesforce and Sitecore are both solutions in the Digital Experience Platforms (DXP) category. Salesforce is ranked #3 with an average rating of 9.0, while Sitecore is ranked #5. Salesforce holds a 1.8% mindshare in DEPD, compared to Sitecore’s 6.7% mindshare. Additionally, 100% of Salesforce users are willing to recommend the solution, compared to 100% of Sitecore users who would recommend it.
Salesforce Community Cloud
Read 2 Salesforce Community Cloud reviews
  • 1,185 Views
  • 130 Comparison Views
100% willing to recommend
Sitecore Experience Platform
  • 413 Views
  • 241 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Salesforce Community Cloud and Sitecore Experience Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Adobe, Liferay, Salesforce and others in Digital Experience Platforms (DXP).

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To learn more, read our detailed Digital Experience Platforms (DXP) Report (Updated: October 2024).
Buyer's Guide
Digital Experience Platforms (DXP)
October 2024
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Helped 816,406 peers since 2012
 

Categories and Ranking

Salesforce Community Cloud
Ranking in Digital Experience Platforms (DXP)
3rd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Community Platforms (1st)
Sitecore Experience Platform
Ranking in Digital Experience Platforms (DXP)
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Digital Experience Platforms (DXP) category, the mindshare of Salesforce Community Cloud is 1.8%, down from 3.6% compared to the previous year. The mindshare of Sitecore Experience Platform is 6.7%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Platforms (DXP)
 

Featured Reviews

Julio Divietro - PeerSpot reviewer
Helps us with sales management of customer life cycles with good business intelligence
Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…
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Top Industries

By visitors reading reviews
Computer Software Company
14%
University
11%
Financial Services Firm
8%
Manufacturing Company
8%
Educational Organization
46%
Hospitality Company
6%
Manufacturing Company
6%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Salesforce Community Cloud?
All the business intelligence included in the tool gives more information about the cycle of the sales stage.
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What needs improvement with Salesforce Community Cloud?
The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.
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What is your primary use case for Salesforce Community Cloud?
Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud.
See all answers
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Earn 20 points
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
Community Platforms
November 2024
Salesforce Community Cloud reportDownload Salesforce Community Cloud product report
Buyer's Guide
Digital Experience Platforms (DXP)
October 2024
Sitecore Experience Platform reportDownload Sitecore Experience Platform product report
 

Also Known As

No data available
Sitecore XP
 

Learn More

Salesforce
Sitecore
 

Overview

Salesforce Community Cloud, a social platform, that connects and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations. Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

The Sitecore Experience Platform is a connected platform that gives marketers everything they need to understand visitor needs and intents for delivering a more relevant, personalized experience - from initial visit to post-purchase engagement and nurturing.

 

Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
Dollywood, Danone Nutricia
Buyer's Guide
Digital Experience Platforms (DXP)
October 2024
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We monitor all Digital Experience Platforms (DXP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.